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Microsoft - Surface Pro 4 - 12.3" - 256GB - Intel Core i7 - Silver-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 531 reviews

91%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Buggy and bad battery life

    Posted
    Miggi3Fr3sh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I really wanted to like it, and I guess I do. However, I want to be completely upfront with this review because people need to know what they are going to get when they spend almost two grand on a product. I thoroughly researched the SP4 for a few months prior to my purchase. There was a lot of pros and cons, most of which seem to be towards Windows 10. But a few things were specific to the device. I purchased my device in May 2016 after they released several updates that were supposed to alleviate a lot of bugs. So my review is in regards to the OS and device post May 2016. Pros: 1. Device is ridiculously light. Coming from a higher end MBP, I was shocked that I could get the specs in such a slim device. 2. Windows Hello makes logging in quick. I was amazed at how well this works. In all sorts of lighting! I can be in a dark room with nothing but the SP4 on and it will recognize me. 3. USB port, Micro SD port and a type c port are all there. Only one each, but sufficient for me. 4. The front camera is insanely clear. I haven’t taken any photos with the back camera, which is supposedly better... But wow, the front facing one is amazing. 5. W10 OS... I like it a lot. I came from OSX (which is still my fave) but also ran W7 via bootcamp. I only had W8.1 at work and did not like it at all. W10 takes the best of OSX and W8.1 and makes it pretty amazing. (Note: you can turn off auto updates. This seem to stem a lot of negativity in the past) Cons: 1. You get nothing for the device you paid so much for. I think you get like a 1-month subscription to Office. That's it. Not only do you have to purchase a keyboard (and a dock for those that feel it is necessary) but you have to pay for basic applications. I was aware prior to purchase but it was irksome. Apple throws in its Office equivalents for free. 2. Edge browser is awesome, however it closes out here and there which is annoying. (Had to switch to Firefox, see below) The Windows store has the same problem. I don't go there too frequently, but when I do it crashes. 3. Battery life is horrendous. I probably should have lead with this. I have played around with the settings and cant for the life of me figure out how Microsoft gets 9 hours. If I fully charge this overnight and remove it from the charger it goes down to five and a half hours to six tops. Suffice it to say that I keep the charger with me at all times. 4. As I noted, I am coming from a MBP. So I did a lot of research to see if it would be easy to transfer my content over. My main concern was my bookmarks. The Microsoft site states that everything can be done easily and provide steps to get all of your bookmarks from Safari to Edge (which I said I really liked... past tense) Well when I attempted to I couldn't find the option. So I thought maybe I was overlooking something and contacted support... First person I spoke with told me to contact Surface support because Microsoft support isn't capable of helping me. Couldn't even transfer me over... I finally get to someone who can help me and she tells me that the service is not yet available. Of course I was a bit annoyed. I did my research and the site explicitly states that it is capable of doing it. No asterisk. No fine print. Flat out says it can do it now. So I had to install Firefox on both my old laptop and on my new SP4 to transfer all of my bookmarks. I guess it was a blessing in disguise. I prefer Firefox over Edge since it doesn't crash. So again, definitely do your research. For me, yes I like it. It does what I want... But would I recommend it? Probably not at the current price. You don't get what you pay for. You are paying for a name, more so than a product that is worth its price. You are also not paying for customer support.... Which, I never like to be a fanboy and point fingers, Apple certainly does that a lot better than Microsoft.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great experience but lots of flaws

    Posted
    Sarah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The upsides: I love, love LOVE having a tablet that is able to handle PC games. I'm a giant Sims addict so this product was great for playing that without a big clunky gaming laptop. I also love the note pad app that comes installed because you can lean your entire hand on the screen while hand writing notes and the screen only picks up the surface pro ten and not the pressure from your hands or fingers. DOWN SIDES: I have run into many flaws. In as little of a half an hour period of usage my stylus pen would completely stop working and not work for a good three minutes before it decided to show up to the party. This happens at lest 3-4 times during a 30 minute usage session. It even occurred when my stylus was brand new with full batteries. I purchased a second stylus and have the same thing happen constantly. At least once every day or two my tablet just randomly decides not to detect the keyboard (bought separately) and will not let me open the touch screen keyboard to type what I need to type (passwords/pins/ect). That being said, this whole rant was typed on the keyboard which my tablet has decided to recognize for the time being. I update every time an update is available and I have virus, malware, and spyware protection so these flaws are not of my doing. I have downloaded a few mindless game applications from the app store and find them to crash very frequently. When I put my tablet into sleep mode (by pressing the power button once) I run into many occasions where I cannot get the tablet to "wake up" for sometimes more than a half an hour. When this happens I will try to do a hard shut down by holding the power button down for thirty seconds and then after a few minutes trying to turn it back on. Sometimes it works. Sometimes only patience and waiting works. This is my second surface pro 4. I had to return my first one because one day after shutting it down it would just never turn back on again. This happened after only a week of owning it so I was quite frustrated to say the lease. I lost all the notes I had written and all my saved games. I lost all the apps I had installed and had to reinstall them as well as install updates (again) and install all my virus/spyware/malware protection (again). It was infuriating. I love using the surface pro 4 when it works well. But I honestly don't trust it. If not for the fact that this is a windows tablet I would have gotten the new Ipad instead. If the operating system doesn't matter to you, choose the new Ipad for a similar product. My boyfriend was so fed up with the surface that he returned it and got an IPad instead and has had no issues. I think the concept of the surface is amazing and I think it will be a good product once they get all their bugs fixed. I do not think this was ready to be put out on the market. Hopefully it will improve with updates but as of now the only satisfaction I have on this tablet that other tablets cant give me is the ability to play PC games which is said considering the high price I paid for the performance capabilities that it isn't owning up to.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing Customer Service

    Posted
    Disapointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The first thing I would like to say is that this review does not reflex my views on Best Buy, but only my views towards Microsoft Customer Service, or lack their ofI bought this product on September 1st and was looking forward to its versatility and its portability. I had planned on using this for work and then also to take notes on during my master classes. I opened the box and everything setup well until I got to the Surface Pen. It wouldn't connect and I figured that the batteries were dead. I went back to Best Buy the next day and purchased new batteries for the pen, but when I went to pair the device it still wouldn't pair. I was traveling for work so I didn't get around to calling Microsoft for about a week and they informed me that it was indeed defective and that I would need to ship it back to them and I would have a replacement within 8-10 business days. I was real thrilled with how this process was, as Apple overnights your replacements of defective parts and then you return your defective parts in the box you received from them. However, policy is policy and I quickly learned that their customer service hotline refused to allow me to speak to a supervisor in order to have a better way of getting this situation rectified. In the end the customer representative started yelling at me and made a bad situation worse. I tried to do a written complaint about, but never received the written form emailed to me like I was told I would. I was expecting as much as the lady had already refuse to allow me to speak to her supervisor. It took me a few days to get the package out, but I did and they received the last week of September. Looking at the order status I found out that they spelled my return shipping address wrong. I called back and 4 hours on the phone and 2-3 additional business days and I was told it would be corrected. Then last night I received an email stating my address had been corrected, but my box was empty. I exchanged and few emails back and forth with a representative and then received a phone call from a person at Microsoft who was brought on to "investigate" the incident. I informed him that I personally placed the pen in the package wrapped in foam in order to protect it. I was then told it will take an additional 2-3 business days to investigate. I do like the portability and functionality of the features that I have been able to use, but customer service to me is a big thing and Microsoft has failed in this one big time. To me customer service is big deal. especially when you spend $2,000 on a product, as I need my products to be reliable for work and school and based of this experience Microsoft has proved anything, but reliable. If Microsoft does rectify this issue I will update my review.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    So Disappointed

    Posted
    Tokentom
    • My Best Buy® Elite MemberElite Member

    I read a bunch of reviews about this 2-1 laptop, and they were pretty good. I bought this for my wife’s Birthday, with everything included. Let me say that she really loved this laptop. I was totally impressed with it as well. Microsoft really put out a good solid performer here, especially with that i7 processor. Well, after the first night of trying to stream Directv, Netflix, etc. It fell flat on its face. My wife had to put it aside and use her Ipad. Just couldn’t stand the constant buffering, and stopping of the streaming process. This was in the back part of our house where the signal is a little weaker, but the Ipad and other laptops have no problem streaming there. Especially, since I recently upgraded to a new AC router. The next day I did some speed checks, and found that this laptop was very inconsistent. I know that the speed can be variable depending on things, but 3mbps in the back part of the house where my 7 year old Dell XPS laptop gets 55mbps is ridiculous. My dell gets 89mbps in the living room where the Pro got 25mbps. Although, with every test the speed fluctuated dramatically. There was a couple of times that I actually got 70mbps. But, mostly a lot slower. I have a 75mbps download with Xfinity, and usually get 90 with Ethernet, and almost that with my Dell, pretty far from the router. I’m no IT guy and know pretty much basic stuff. There has to be some software issues with the Microsoft Surface Pro 4. This is a new AC WiFi card, and should be screaming with speeds that the new routers are capable of producing. I did go online and searched for this issue, and sure enough there have been past problems with WiFi issues on the Surface Pros. Too bad nothing was said on the reviews I read. Tried one of the fixes that was mentioned, but didn’t make any difference. Maybe I just got a bad one. I will give Best Buy credit as they looked at it and downloaded the latest firmware, and whatever. They said they couldn’t check speeds for some reason, which I found weird, and when I took it home it was just as bad if not worse. I really had no choice but to return it for credit. I was afraid to exchange it for another one, and have the same issues. Too bad, it was great in every other way. My wife and I were really disappointed with this. Went to Apple and bought the IPAD Pro. Works great in the back part of the house where the Microsoft Pro couldn’t hardly pick up a signal.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Expensive But Well Worth It

    Posted
    AHockeyKid
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When my laptop died, I was trying to decide between getting another laptop or going with the Surface Pro 4 (SP4). What appealed to me about the SP4 was the idea of having a tablet that could also substitute a full fledged laptop running Windows 10. I also had a Samsung Galaxy Note 10.1 (2014 Edition) and loved the stylus that came with that tablet. So when I saw that the SP4 had a stylus that would allow me to continue to take handwritten notes on PDFs, I was very intrigued. My biggest concerns were the price (which is quite high), and the fear that this would not really be a good substitute for my laptop. My biggest concern there was the SP4's keyboard cover - would it really be as good as a laptop keyboard? I spent days researching this decision, and ultimately decided to get the SP4. I am very happy with this purchase. The SP4 has completely replaced my laptop AND tablet. It is light, fast and runs Windows 10. More importantly for me, the keyboard cover is great. I am a fast typist and I can type on the SP4 as fast as I could on my laptop. I am also very pleased with the stylus - it is just as good as the Wacomm stylus on the Galaxy Note 10.1 that I had. Finally, I was also very concerned about the battery life after having read some of the SP4 reviews. I can say that I am very happy with the battery life for my unit. I am also very impressed with the stand-by battery time. It can sit in my bag for days and be up and running in seconds with plenty of charge left in the battery. I will admit that the SP4 is expensive (especially for the higher end models like the one I purchased), but I would say that it is well worth it. I highly recommend it. P.S. Make sure to install all updates when you get the SP4. I had a few glitches on the first day before the updates were installed. For example, the screen would sometimes refuse to come back on. The updates seem to have fixed that problem because I never saw that issue after the second day of owning the unit (when the updates were installed).

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Crashes galore

    Posted
    phroureo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm a bit of a techie. I love new gadgets, new toys, whatever. I've bought far more than my fair share (I'd say at least 75% of my disposable income goes to new gadgets to play with). This is the first time I've ever returned any of them. Disclaimer: I did use the Windows Insider Slow Track Technical Preview, but I would think that the issues wouldn't be so severe. I really, really wanted to love it. The pen was cool (And the only reason that it got two stars--I liked being able to write on PDF files and instantly take notes). The issues began quickly. The first two days that I had it were great. I played with it plenty on Saturday when I bought it and Sunday. I took it to work Monday as a new tool to use, and used it minimally. Monday evening, I got the first blue screen of death. It crashed. Hard. Tuesday evening, I was watching a stream on Twitch, when something happened, and the screen froze, the audio froze (you know, the d-d-d-d-d-d-d-d repeating sound that happens sometimes), and I had to restart it. By Wednesday I was less than impressed. After another crash on Wednesday night, I was done. I boxed it up and went back to the 2009 laptop that I was using previously. This was even in a hotel with terrible wifi where I had next to nothing to do, and was desperate for any distraction. It just couldn't work out between me and the SP4. It was not an issue of unfamiliarity. I was an opening day buyer of the Surface 1 RT, and used it daily throughout college for everything from internet browsing to writing papers for college courses. I've used Windows 10 since the technical preview. I would consider myself something of a power user. This product just couldn't do it for me, especially not for the $1600 (after tax, and with a keyboard) that I payed. If I had another opportunity to use one for a cheaper price, and I had more disposable income, I would try it again, but after the repeated issues that I had with it, it would be a tough sell.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the money, rather meh

    Posted
    linuxuser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    While the product performs well (boots fast and snappy performance) the screen real estate is too small to have multiple windows open unless you don't scale fonts. If you don't scale fonts to get the real estate then they are so small it makes your eyes tired and it still seems to lack real estate. I am a software developer and having any IDE open is a major problem because of this. I could of course add an external display but then it wouldn't be a laptop it would be a desktop. If I want a desktop machine then I'll buy that with a real graphics card instead of the integrated one. As a laptop I use it occasionally but really want something different, say a real laptop. I think the main problem with this device is, it tries to be two things, a laptop and a tablet. Because of this, it does neither well. Using Apple and Android tablets lets me know that Windows tablet mode is not up to par. Just like this machine, Windows tries to be a tablet and non tablet OS. It does OK as a regular OS, but I find the tablet mode clumsy. Also in tablet mode the virtual keyboard is terrible. Most of the time is disappears after typing one character and you have to pull it back up. Since this is a Microsoft computer/tablet I would think the tablet mode would integrate flawlessly with the device. This device is too heavy and awkward for use as a tablet and while heavy it feels like it would break easy. I don't like tablet mode. For the price paid for this device I could have had a nice laptop, desktop and tablet. I would recommend the following If you want a laptop, buy a real laptop If you want a desktop, buy a real desktop If you want a tablet, buy a real tablet Would I recommend this to a friend I will say no in the checkbox area. But if you could get it for say $200.00 then I think you might could use it or not.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Surface Yet

    Posted
    iliketoys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had previously owned the Surface Pro 2 which was one of my most favorite devices I've owned. It was a bit awkward in size so the new Surface computers are really a huge improvement in that regard. You get more screen size, faster computer, and somehow its thinner and lighter. The design of the device feels as premium as anything out there and the newest version of Windows 10 is much more user friendly. Its also great to buy a device that comes with a clean version of WIndows without a bunch of extra intrusive software. I personally wanted additional graphics horsepower for games and design programs so I waited to order the Intel Core i7 version because it comes with much better integrated graphics (Iris 540). So far I've been very impressed at the power and have not had the computer feel slowed yet. If there is a downside, it would be the battery life. Its reasonable to good but when you need the i7 processor at its fullest, it can drain the battery more quickly. I feel like its a small price to pay for the added power on demand. The included Surface pen is amazing and rivals the Ipad pro in feel and response from what I've seen. This Surface 4 version of the pen is much better than the last in design and quality. Also, there are interchangeable tips offered separately are a nice touch for different pen feel and drawing types.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid and responsive

    Posted
    SurfaceBro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought the i7, 8gb RAM, 256 SSD version. It is a joy to use either docked or stand alone. I had used Surface some before I bought mine, so I knew what I was getting. The price point is a bit higher than comparable ultra books, but it is the only device that can be used truly as a tablet. The variable hinge on the back of Surface Pro is great for desktops or on the lap while watching videos. Battery life is decent, but not quite as good as other ultrabooks. On a high performance profile, expect 3 hours. On battery saver, which still operates just fine, you can get around 6 hours out of a full charge. So far, it does everything I want and more. Beautiful display that gets bright enough to use in daylight. Run any number of programs I want at once, with no lag. The pen is also terrific. working just like a real pen - push harder and get a darker line. I can see many applications for this in the art and design industry. The Microsoft branded dock is great also. It uses the same magnetic charger port that the Surface ships with. It carries the audio and video signal, as well as charges the device. CONS: Only real con is that it has one USB port. Most ultrabooks come with at least two. However, with a dock, this is not an issue. Some may see the price as a con, but the i5 version of Surface can be had for under $1000 routinely. All in all, I recommend the Surface to anyone looking for a laptop or desktop replacement. Don't let the small size and light weight fool you, it is every bit as powerful.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do Not Buy This Computer

    Posted
    SaraG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was very excited about this purchase, but the longer I have it, the more frustrated I am that I didn't return it within 30 days. This tablet/computer hybrid is great in theory. It's very light - great for travel, and truly is powerful enough to run programs like AutoCAD (which I have used regularly on this tablet). However, a myriad of both hardware and software issues have made this computer more of an annoyance than an amazing addition to my life. The detachable keyboard regularly doesn't work, so i have to detach/reattach it constantly. The touchscreen stops functioning and I have to stop what I'm doing to restart. There are scaling issues with the apps in windows 10 - AutoCAD in particular is barely usable due to this. The rotation does what it wants when it wants - sometimes even when the rotation lock is on. I have read that the Surface Pro 3 had many of these issues that were later fixed with updates, so this may improve. Though I have had this computer for 8 months now, and have more problems with it every week that passes. I'm sure these all sound like minor things, but when you need to get things done, you need things to just work the way they are supposed to. Especially something in this price range. It would be nice if Microsoft actually put out products that worked, rather than selling beta versions to customers. I very much regret spending what I did on this computer - it is certainly not worth what I paid. You've been warned.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great with some defects

    Posted
    Roger
    • My Best Buy® MemberMember

    I purchased this product after reading many reviews, here is my review. The surface pro 4 had more pros than cons for me, however the cons were really bugging me. All the pros were based on lightweight, extremely fast, can add memory to it, pen that works great for graphic design, resolution and more. On the other hand after i had it for a week i noticed white light coming up from the bottom of the screen, it seemed like it was dead pixels, another thing was i connected the keyboard and sometimes it would not read it so i would have to detach it and attach it again. They were those little defects that sold me out just because of the price i payed, however it was great owning it for the time i had it for. I exchanged it and got one with the same defects, after i exchanged it three times i decided to return it completely because i thought that for the price those little things should not occur. At the end its personal preference on what you prefer, i recommend it for someone who isn't as tech savvy and wouldn't bother owning one with such defects.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop for students

    Posted
    Dee1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    All my life ive only purchased Apple products but my 2012 Macbook Pro weighs a ton so I was looking into something thats more portable for school. You would assume I would've gone for the Macbook Air but the Microsoft Surface Pro 4 caught my attention instead. I was a bit skeptical to try anything running Windows since I've had negative experiences but im glad I took the risk. The Surface Pro 4 is extremely portable and weighs less than the Air. The detachable keyboard gives you the option to not only use it as a laptop, but as a tablet as well so you get the best of both worlds. The pen is amazing for taking notes, highlighting PDFs, annotating, and etc. The battery life on the surface is great. Depending on the use, I sometimes dont have to charge it for about 2 days. Love that the charger comes with a USB port. The volume is insane and the graphics are pretty sweet too. The kick stand on the back is extremely flexible to fit your needs. I love that windows offers a recovery option so if you download a software update that you're not exactly happy with, you can revert back to the software you had before. The only con I have is that depending on the model, the pen is sold separately and none of the models come with the keyboard. Besides that, im extremely happy with my purchase so far.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Know screen issues****

    Posted
    Koko

    Purchased and immediately placed a protective film and into a case. Within 4 months screen no longer power on although power was going to laptop (external keyboard was backlit). Best Buy will not honor unit warranty unless additional warranty is purchased. Called Microsoft and after 2 1/2 hours was told to send it back and a new one would be sent. 10 days later received same unit back but bent down middle by about 10 degrees. Was sent in immaculate condition. Unit was not in box that it was sent back in (manufacturer box unit came in at time of purchase per customer service recommendation) and included a letter stating unit was not repaired and the one year warranty was now void after 4 months. Contacted Microsoft who said they would do everything to help. Then received an email stating I could pay Microsoft a repair/replacement fee (75%) and they would help. Looked on line to realize this is a common issue and recently Consumer Reports has recommended against the Surface Pro 4 due to this. I also found a group that is filing a class action suit against Microsoft concerning this. DO NOT BUY THE SURFACE PRO 4!!!!!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best purchase I've made this year.

    Posted
    Miccioh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Out of all the electronic devices I have purchased, Microsoft's Surface line of products has never disappointed. After I had to return my Wacom 27QHD because of shipping damage (ordered from Wacom store itself, not via best buy) I decided to try my luck with a smaller, portable solution. I previously owned a surface 2 and surface 3 but neither delivered on the artistic specifications I required, but we're excellent hybrids for how they were put to use. At first the S4 had it's issues, but ever since the release of the newest surface pen and past updates from Microsoft, the Surface is undeniably a purchase well worth its asking price. I primarily use my surface as an artist's tool, but am able to run low-spec games without a problem as well. The hybrid functionality keeps the Surface compact and easy to manage when on the go. Don't let the tablet appearance of the Surface fool you, it's a remarkable system and all-encompassing alternative within the graphics digitizer market.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I should have bought it sooner

    Posted
    Knapo15
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I don't know how I got through my collegiate career without this device. It is small, lightweight, yet powerful. The pen and the Surface Pro 4 work like pen and paper, except I am able to easily move around notes with ease. The battery will last about 6-7 hours if I am only using Office, while having the pen attached via bluetooth. If you are not going to use this device for 3D modeling or gaming, don't let anyone convince you that you need the i7 processor. I always like to have the best product, so I originally purchased the i7 Surface Pro 4, and my battery lasted only 3 hours using Office. I just didn't need that much power. Once I switched to the i5, my battery lasted much longer and I am much happier with the device. I have only had one one issue that was fixed by resetting the PC, but nothing that hindered my functionality. When I did have to contact Microsoft's special team for Surface, they are always very nice and don't leave until the problem is fixed.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Regrettable Purchase

    Posted
    Barry701
    • My Best Buy® MemberMember

    If It were possible I would exchange this device for something else but after two months of use it is not an option. The form factor is great and this tablet operates as a full fledged laptop replacement, but ... For whatever reason the only browser that works is MS Explorer. Chrome my preferred browser is unusable as pages do not resolve properly so filling in online forms is impossible. The Edge browser is subpar. The device often will not present a keyboard when input is required in tablet mode so you have to toggle tablet mode on and off to get a keyboard which is annoying. The 7 key on the keyboard popped off and will not stay on. Now the keyboard has to be replaced. All in all I regret purchasing this product and do not recommend it to others.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Total waste of money

    Posted
    ZS1987

    The surface pro 4 is a complete piece of garbage. It is trying to be a laptop and a tablet at the same time and failing at both. It runs incredibly slow for having a solid state hard drive and is constantly freezing. Furthermore, every time I remove the keyboard from it to use it as tablet and then reattach the keyboard to use it again it only works about 50% of the time. So long story short you have to restart the surface every time you want to use the keyboard, if not already attached. And again it takes forever to restart. Recently I tried to install itunes on the surface and it and it wouldn't open. Therefore, I called Microsoft tech support and after 2 hours they still couldn't get itunes to run on my surface. So their tech support is pretty useless as well. Lastly, it is very hard to navigate programs on the surface as again is trying to be a tablet, but at the same time still has the same windows configuration that you would expect from a windows based PC. All in all I would highly recommend not buying one of these as it is possibly one of the worse $1500 investments I have ever made.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Switched from 8 years as a Macbook Pro User

    Posted
    surfacepro4lover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I went back. I was a PC user for many years, and then switched to Macbook pros about 7 or 8 years ago. I loved them, but then towards the end, not so much... too many thing broke - my mac wouldn't wake up from hibernation, my keyboard was very flaky, and my built in wifi died (had to use a usb wifi dongle) I got a Surface. I was lured by a very sexy form factor. A full powered computer in the same size as a tablet. The backlit keyboard is awesome, the power / speed is top flight (faster than my Mac at boot up and at starting Photoshop and Office apps). My pen and touch screen are amazing for note taking at client meetings. Buy one. I have NONE of the reported glitches with screen flickering. I guess Microsoft updates fixed all that. THE SAYING "ONCE YOU GO MAC, YOU NEVER GO BACK" IS NOT TRUE! I'm glad I'm back. Oh yeah, Windows 10 is way better than MAC OS X.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Finally! A Great Tablet and a Great Laptop 2 in 1

    Posted
    RichW

    Microsoft has done what it has always done, which is iterate on a good idea to make a great product. Sure, they always had Tablet PC's but they were not like what we have today with touch screen and gestures, etc. They improved what Apple has made mainstream by making a tablet that can be used as a laptop without any compromises like you have to have for an Android or Apple tablet. I tried. I tried the Samsung Galaxy Tab whatever # it was and I tried the iPad version4 and the iPad Air 2, but I could never get the productivity that I wanted out of them. It seemed like too much work to make them Productivity machines that I am used to with my laptop. I work and play on my laptop and now I have the form factor of a tablet and touch screen laptop. I enjoy the fact that it doesn't weigh alot and that I can take it all around town and the office and bring it back home at the end of the day without having to worry about carrying around a huge laptop. And, I can do everything that I can normally do on a desktop or laptop. Yay! Microsoft has finally got it right.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    From Apple to Microsoft

    Posted
    jmib81
    • My Best Buy® Elite MemberElite Member

    Let me preface this review by first stating that I have used ever iteration of Ipad, I've had a MacBook 12inch, Pro 13in (with retina), and have traded them all for my surface pro. I started with the i5 12gig, but decided after one day that wasn't enough horse power for me. I now have the i7 256gig 8gig ram version, and I could not be happier! My primary use for this machine is work, where I use a lot of Excel and Word documents, usually I have at least 5 windows open, and do a lot of multi tasking. This machine handles the work load like a champ. I've experienced zero lag, and what I love the most is I can take my keyboard cover off, and double down as a tablet in my lap to surf the web, read articles, consume media, so on and so forth. I am EXTREMELY picky with my tech, as I usually go through multiple versions of things before I find something I love. I love this product. The battery life is not exceptional, but I do more on this machine than a lot of people do on their home PCs. I'm usually hooked up at work, so battery isn't a huge concern.

    I would recommend this to a friend