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Customer reviews

Rating 4.7 out of 5 stars with 1293 reviews

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96%
would recommend
to a friend
Page 1 Showing 1-20 of 1,293 reviews
  • Rated 4 out of 5 stars

    Versitile tool, questionable reliability

    |
    Posted .

    This is the third Surface device purchased in the last 5 years. The first one was the original (smaller, less powerful) Surface. The second one failed after less than 2 years - and could not be repaired - which forced this purchase. That said, this is one of the most versatile portable tools I have ever used. it is as powerful as my desktop computer in my main office and provides everythingI need for file access, presentations, and general work while on the road. The fact that I have come back to this product - and to BestBuy - three times is an additional endorsement.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,


      Thanks so much for leaving feedback on your Surface experience! We are so pleased to hear that you continue to choose our products. It sounds as though Surface Pro 6 is the perfect match for you. We hope you continue to enjoy your experience in the future!


      Best,

      Rachel
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Lovin' my Surface Pro 6!

    |
    Posted .

    I like everything about my Surface Pro 6. I ordered it with keyboard, mouse, pen, and the full version of MS Office. Probably the only thing I really miss is a numeric keypad but that could be an add-on option. I have yet to find a limitation to the options I chose (8 GB RAM and 128 GB HD). I highly recommend this combination.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect laptop for anyone.

    |
    Posted .

    I bought this one to replace my SP4 that worked very well. I've been a fan of these since that purchase. I love it for school. I love it for home. It works. excellent in any environment. I get a glass screen protector for when I use the pen just in case because I don't want to mess up the screen. I'd recommend this to anyone who doesn't own an apple because the app store is completely different. But anyone constantly on the go will benefit from this due to its versatility and light weight. I only gave it 4 stars because I wanted the black one but it only came with 256 gb SSD but with so many microSD cards, and an external hard drive, I don't need that much internal storage. It bothers me that they just couldn't make it in black or other colors regardless of the software. Hopefully in the future they start offering different color Surface Pros.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to share your useful insights with the community about Surface Pro 6. We're glad you're taking advantage of the incredibly versatile design, all in a lightweight package, perfect for on-the-go use. We're sorry you couldn't find Surface Pro 6 in your ideal color. We'll be sure to send your feedback up to our team. We appreciate the positive review!

      Best,

      Jessica
      Surface Customer Care Microsoft

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Two years and reliable

    |
    Posted .
    Owned for 10 months when reviewed.

    This is the best purchases I have ever made. I had this for two years and some months with no problem at all. The surface is a great product to invest in.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very portable and user friendly

    |
    Posted .

    This is my second Microsoft Surface, I thoroughly enjoy using both of them. Setup and start using very easy.Arthur

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Window laptop cirface 7

    |
    Posted .
    Owned for more than 2 years when reviewed.

    Excellent laptop for school, for work,for everything

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Good product

    |
    Posted .
    Owned for 9 months when reviewed.

    I like the materials used on it but it lacks alittle bit on the performance side, it is very laggy even on YouTube. When I try going to full screen it lags for about 2 seconds, when watching my favorite streamers it becomes more laugh, even the on screen keyboard lags so much.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Spent 5 years forcing a Samsung platform

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Stupid title, so let me explain. I've been attempting to unify on the Samsung platform (phone, tablet, laptop) since 2014 with varying degrees of success. The laptop is always the weak spot, with the tablet being a close second. Having had every Samsung Tab S series tablet, most recently the S5e, I finally gave up as the glitches continue to grow. I've resisted the move to the Surface for a number of reasons. It has always been at least one, if not two generations of CPU behind, low memory, expensive storage, and slow. Most recently the lack of USB-C and the proprietary charger. My wife owned a Surface 2 and used it daily as a reader, web browser, and email station. But I thought, coming from IT, I needed more. Well after my S5e frustration I broke down and bought the Pro 6 i5 (8th gen) 128 and gave up my Samsung quest for unification. Important points: The Surface integrates flawlessly with my Samsung S10plus. For me the pen is a little used device, while the keyboard is essential. I have yet to have to wait for the system to catch up to my interactions, and all programs seem to work as flawlessly as my desktop. I hate the proprietary charger, but it is fast and works. (if Microsoft switches to magnetic USB-C, I will sell mine and switch instantly) Boot time with the Samsung Tab S3, S4 and S5e were all well in excess of 30 seconds (up to 84 seconds with DEX turned on), the Surface boots to face recognition within 5 seconds, and instantly recognizes my face in good lighting (add reading glasses, a hat, or anything not in the facial recognition set up image and you'll be going to your pin login out of frustration. I'm not a graphic artist, nor am I doing renders on my tablet, so any belief that I needed a faster CPU was put to bed with regular use. The majority of my use is Office apps, web browsing, email, and a few mid range productivity apps, all of which the Surface shine in performance. Kickstand - It is great, but not perfect as when sitting on your lap, or belly if laying down. I bought the Flippy multi-angle soft pillow off Amazon and it is a perfect compliment. I also bought the Surface mouse and it never came out of the box. I'm in complete agreement with most on build quality. This thing is solid, quiet, fast, and easily outperforms any Samsung, Acer, ASUS, or any other tablet I've owned. Screen resolution is amazing, touch response with a Zagg glass screen protector takes a bit more pressure, but I'll never use a tablet without a glass screen protector. Also put on the Kensington Black Belt 2nd degree case which increases the weight a lot, but it is an amazing protective case. After buying this Surface Pro 6 I sold my laptop, an action I never saw coming.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Randy,

      Thank you so much for the amazing review! We're absolutely thrilled to hear that Surface Pro 6 won you over with its sleek design and powerful features. We have no doubt your thorough review will be helpful to others in the community who are looking to try Surface as well. We hope you continue to enjoy, and we're glad to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    The pennicle of portable computing

    |
    Posted .

    I'm astonished by this piece of marvel as a both a software developer and an IT infrastructure specialist who formally worked in computer hardware maintenance. I already own a workstation to carry over all the huge work-load. but I need something I can take to a library that will have the full computing power of a normal computer, despite the fact I sometimes find myself carrying a workstation notebook computer for work and need a super light solution to tuck along with it. the Surface Pro i5 addressed all my needs and had only one short coming that I'm willing to live with. Pros addressed (Power modes) - Battery saver turns this unit operational for multiple days of usage! or 1 full day non-stop operation used this while travelling, browsing and light editing of photos I took (~10 hours per charge) - Standard Performance gives you the power of a dual core laptop (yes really) anything from compiling code, bulk editing photos or music, heavy office multi tasking etc. the RAM can handle it like knife through warm butter. - Max Performance - I call this the Emergency Switch as I believe this should never be used outside the purposes of 4K Rendering, Heavy Duting Data restructuring, Whenever you find yourself doing something you're not supposed to be doing on a laptop, such as gaming, 4k professional rendering, CAD designs, heavy framework and AI projects. you'll need this mode. you MUST get the i7 Fan powered version to use this mode. I cannot stress this enough YOU MUST. because the i5 version is FANLESS and will reach a 100c in ~15 minutes of operation. Make sure you know upfront what is your intent of the Surface you buy. do you want a better energy machine for everyday work. or you want a hardcore 3D design monster, filmmaking, or DJ at a party. is this your full-powered workstation unit? or a library / café companion?. As library companion I have went through dozens of laptops (don't judge me) from macbook pro, to Lenovo Yoga Pro, and macbook air. you will NOT find an even near equivalent of this master-piece. I firmly believe that Windows 10 entirely was built to work for this machine.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there!

      Wow! Thanks for the amazing and detailed review. All good advice that you are leaving here and we appreciate it. We also love the fact that you are enjoying your new Surface Pro 6 and hope that continues well into the future. Thanks again!

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Excellent upgrade choice

    |
    Posted .

    I've been a traditional laptop user for many years, I bought my most recent laptop in 2010 as a top of the line Samsung (i7, 1tb HDD, dedicated graphics, ect). It served me well and last me through college, and my first major job. As I've settled into my new position, now years later, i'm noticing there is a significant slow down even opening a browser or spreadsheet. Im meetings or on the go it's pretty apparent that my needs are evolving and lunking around a 9lb laptop isn't feasible. Que in the Surface Pro. A few of the guys use SP4 which i've admired for its slim build and overall sleekness. I've had reservations about the amount of a power that a 'tablet' could truly possess but i've been met with "just try it". A couple weeks ago the internal battery died on my laptop and I figured now was the time to upgrade. So while shopping at BB the guy recommended I look into the ultra portable SP6 as they were on sale. I'M GLAD I DID. This thing is amazing. It hits all the right points. Its light, very responsive, and has windows 10 loaded right out the box. A few settings changes later and i'm back to normal. Being windows based any program I needed is compatible, The battery life is amazing. Speakers are great, The type cover feels great when typing and using the touch pad is simple. I've even managed to get a little light gaming done in my off time. You may want to consider i7 16gb SP or a SB for video or music editing TLDR; this is the perfect all around 2:1 for anyone looking to break into the scene and replace an existing laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Danny,

      Thanks for taking the time to share your great insights with the community about Surface Pro 6. We're delighted you're loving the powerfully versatile design, all in one sleek and light package, perfect for on-the-go use! We're happy to hear that Surface Pro 6 has been the perfect fit for all your daily needs so far, and we hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome

    |
    Posted .

    I needed to get my wife something she could use for graduate school, something portable yet being able to use the full Microsoft suite. After looking at several products including full laptops I landed on the Surface Pro 6. The model is one of the most basic models but for her needs it does the job and more. She has told me over and over how awesome it is to have it and how nice the keyboard is to type on. It has a good solid weight to it but not heavy and has an excellent screen. I would recommend this product.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kevin,

      We're so glad Surface Pro 6 has been a great fit for your wife so far. We are proud to offer our customers powerful performance with the versatile design of Surface Pro 6 to empower them to accomplish more. We hope she continues to enjoy, and we're wishing her the best in all her educational endeavors.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Coming from the SP3... unbelievable performance!

    |
    Posted .

    I traded in my Surface Pro 3 for this machine, did/could not want to hold out for something with USB-C. The performance is an enormous improvement over everything but my gaming PC! This handy device has me questioning if I really need to bring my laptop anywhere, the 8th gen quad core i5 is on par or slightly better than my laptops 7th gen i7 laptop. Absolutely beautiful screen, especially compared to my girlfriend's iPad Pro... the two machines aren't even close to competitors. The Surface Pro 6 beats the iPad on every level except Instagram and Facebook consumption! This is a serious workhorse that has more than enough battery and power for work or play! I would recommend upgraded the latest Surface pen, especially if you're upgrading from an older SP, huge reduction in latency and a noticeably better "pen to paper" feel. If you have the SP4 pen, you'll be more than fine using that and saving the money if you choose. Lastly, coming from a Surface Pro 3 (with it's sharper, angled edges), there is a night and day improvement in the "hold-ability!" It feels lighter, is easier to keep in one hand, and the bezels are the perfect size for those with bigger hands, no palm overlap and no false touches!

    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Highly Recommend Surface Pro 6! A+

    |
    Posted .
    Owned for 1 year when reviewed.

    Excellent laptop/tablet! After tons of research on whether to go with a traditional laptop or a tablet style decided to go with the surface. I have been using it for over a year now and such a great purchase. Little to no issues. It would be nice if the battery lasted a bit longer. It stays charged a solid amount, but I'm usually near an outlet so not a huge issue. Did end up purchasing an off-brand snap on keyboard as the Microsoft ones are a bit expensive. Highly recommend this model of Surface Pro.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best Computer Yet

    |
    Posted .
    Owned for 1 month when reviewed.

    So I had a prehistoric Toshiba (I owned it for about 10 years) that got really slow. So I decided to get something new. I was in between getting an iPad Pro or the Surface Pro, being that I’m an Apple enthusiast my heart was set on the iPad although I already own an iPad Air 2. After (a lot) of convincing and research, I decided that I would try the Surface. I knew I was in the market for a computer that would keep up with me in school but also wanted something that would let me be creative. I thought that if I didn’t like the surface after 15 days (Best Buy’s policy for returning electronics) I would just return it and get the iPad Pro. It’s been about a month and a half now that I bought the surface and I absolutely love it. I love that it’s portable, that the keyboard detaches. I love the pen. I love that it works like a laptop computer when I need it to be. Although I love Apple products, the surface was just the perfect match for me.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there Cristal,

      Welcome to the Surface family! Thanks for giving us a shot and we're happy to hear that we surprised you, even if just a little bit. We hope you continue to love your Surface Pro 6 well into the future.

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best All Around Computer

    Posted .

    Purchased the Surface Pro 6 as an upgrade to the Surface Pro 4. I have the i5 model, 8 gigs ram, 128 gig SSD. Hardware: Solid, cold metal construction, high quality feel. Light-weight and easy to hold in one hand, though the size may make one handed use difficult for long periods of time. The kick stand is significantly improved from years past, it maintains its position without any flex or wiggle. It continues to be a key feature, and makes this a great device for table, lap, counter use. The port selection is decent for most things. The charging port is magnetic, charging speed is adequate. The single USB port is good enough for most things, though power users may need a splitter. The power and volume buttons are solid. Keyboard: Much improved from years past, very good key action and travel. Feels pillowy and satisfying. Track pad is fairly large and soft to the touch, very nice. Display: One of the highest resolution, highest quality screens you can get on any device, absolutely a steal at this price point. Pixels are very hard to see unless you get very close to the screen. Contrast levels are excellent, viewing angles are top-notch. This is one of the best displays you will ever see on a laptop or tablet. Touch response is quick, accurate, a real pleasure to use. Software: Windows 10 Home is a joy to use, as always. The OS seems to be fairly well adapted to touch screen use, just like it is keyboard and mouse. Quick, responsive. The Solid State Drive makes things just fly, including restarting the computer. Conclusion: The best machine for most people. The best screen, and nearly the best typing experience especially considering it is a convertible. Highly recommend this device to almost anybody.

    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice

    |
    Posted .

    I love it. So easy to use. Just be careful with the flap. It breaks easily with the cover that comes with a stand cover as well. Fragile stand if you use a cover otherwise great

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Choose the Surface Pro before anything else!!!

    |
    Posted .

    I started out with a lenovo miix, to save money, not realizing the huge difference between the two machines. I liked it but it was always having little issues, and it pooped out on me right on the 1 year mark and the warranty was barely expired. Lenovo customer service was the worst. So instead of getting another one, I went with the Surface Pro. I cant even tell you how much better the quality of the Surface pro is! From the keyboard and pen to the tablet/laptop, this thing out rocks the miix 10x's over! Hands down the favorite laptop I have ever had! Cant believe I wasted my money on the miix first!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for Students

    |
    Posted .

    Bought in Sept 2019. Great for Grad School and taking notes in class with the touch screen. Microsoft One Note was perfect for this.

    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Surface pro

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Love it. Better than my Lenovo. It has a better display. Just no cellular service. My Lenovo does.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Quality computer

    |
    Posted .
    Owned for 1 year when reviewed.

    We have been using this computer on construction sites for over a year now, and it still performs as good as it did out of the box. We equipped it with a UAG case to protect it from drops and other jobsite related issues.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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