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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 599 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Surface Pro 6's ease of use, light weight, and comfortable keyboard. Many appreciate its compact size and good battery life, finding it ideal for portability. However, some users express concern over the limited storage capacity and the price point. A few also mention occasional overheating and performance issues related to storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 599 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Pen is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size is perfect, very light weight, so many thing can do, absolutely love using the pen takes little practice, but super fun.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Light weight and easy to set up and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to switch from a laptop to a tablet. The battery lasts all day and charges quickly and it was super easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Processor speed

    Rated 5 out of 5 stars

    Very useful machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface pro is a very useful computer. The screen is crystal clear and keyboard reacts quickly and smooth. Very fast machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    What a Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why I waited so long to buy this Surface. It is so easy to use, lightweight, and very efficient. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Honestly, I have no complaints about the system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using my HP laptop 15 for a few years now and can you say carpel tunnel? I purchased this product because I was looking for something lightweight for school; this has solved the problem. I purchased in a package with the keyboard. What I don't like is Microsoft's need to overcharge us to purchase this system in (pieces); why would you sell a unit without a keyboard or mouse? The convenience of having a light unit cost more than any other computer I've ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love the lightness...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight..picture and sound good..can do my work at home easy to set up programs and take it with me anywhere I go

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop for my husband. It's compact and light weight yet very versatil with high speed capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just an awesome machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this Surface Pro 6 for everything and take it every where. Easy to use and large enough to use as main computer.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Processor speed

    Rated 5 out of 5 stars

    Portable Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable laptop for the price. Speed is in par with the regular laptop. keyboard is an added flexibility

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, light weight a good processor very portable and a good laptop for a college student great on taking notes

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it <3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to help my kids with homeschool while on the move. I have a desktop but now I mainly use this. It is very portable and easy to use. My kids even beg to use it with their schoolwork. It has a whiteboard on it that makes drawing, doing math problems or just writing down a number super easy. Only one thing about this item is it hard for me to switch between screens without the mouse. I’m sure that’s just the operator not the device.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jennifer,

      Thanks for the fantastic review! We’re thrilled to hear Surface Pro 6 is becoming a great tool for you and your kids. Since you like to use the tablet feature of the device, Surface Pen might be a great way to add something to your teacher’s toolbox. You can check out Surface Pen through our friends at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-pen-platinum/5859012.p?skuId=5859012.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface Pro 6! speed is great, love the clarity of the screen and most of all the the compactness!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a longtime mac user but needed Windows for work. I have a desktop computer at work and used to work at home on a chromebook which sucked for syncing work. I got a Surface Pro 6 along with the surface doc and large monitor and it has been awesome. I have the same setup at home and in the office and i can just move the surface back and forth. I got them for all of my managers and we love the versatility.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the fourth generation of the surface devices that we have owned as a family and was purchased specifically for our child for use at college. The size is perfect for him to type on comfortable and with the built in tools he is able to record lectures so that he can listen to them when studying for exams. We almost gave him our Surface Pro 4 to keep this for ourselves but felt that this is a great investment for his future.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 2 out of 5 stars

    Worth it if my issues can be resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Bundle so it came with the 8GB 128SSD surface pro and a keyboard. Over all I like this product, the guy in the store convinced me to get it. It is light, easy to use, turns and logs in super quick. My issue is I switch from table to laptop mode a lot and it can get really buggy. It also has a lag on it where as I am typing this review I type the word faster than I actually see it but that could be because of the battery setting. The trackpad in the keyboard drives me insane because if you touch in the lower right quadrant it acts like a right click which to me is the most useless and bothersome thing. I have more than once had to turn the computer off and on because it would act so weird, scrolling constantly without me touching the screen, taking over a minutes to unfreeze. I'm hoping someone from best buy can help me figure out why it is like this because I don't think a lot of people have this issue.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to reach out and let us know about your recent experience with Surface Pro 6. We're sorry to hear you have been encountering some difficulties. We'd like to take a moment to assure you we're here to help! First, we highly recommend running your free and easy to use Surface diagnostic toolkit, which you can easily access by following instructions here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit.

      This toolkit allows you to diagnose most minor issues as well as solve them quickly. This may include any updates you may need on your device.

      If you should encounter further questions or concerns, we have already let our specialized care team know about your recent encounter, and they are ready to assist you. If you wish to accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us.

      Be sure to use your unique reference number we have created on your behalf: 1812049430166.

      We greatly care about your satisfaction, and we appreciate you taking the time to share with us today. We are eager to help out, so please keep us updated!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Nice, but doesn’t do what I was told it would

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do photo and video editing, and graphic design. It works well for graphic design. But, when I tried to connect my iPhone X by usb, the Surface wouldn’t even let me preview anything. All I wanted was to go through the pictures and keep some on the Surface. Instead, I had to install iCloud to get my pictures and videos that way. Easier than emailing everything, but still disappointed that I can’t just connect by USB and get what I need that way. I also cannot download a video editing software that I used on my old laptop. I downloaded an app to unzip the file, but still can’t use it. It works just fine on my old, broken laptop and on my really old desktop (Lenovo laptop w/windows 8, and HP desktop with windows 8.) I was told it would be great for photo AND video editing. I even asked about how it would handle heavy duty, open source video editing software. He said it would work very well. Was it worth spending all that money (for my needs)? No. I would have be better off with a cheaper laptop. It is really nice, with lots of handy features? Yes. I do like it. It would be great for people with other needs.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for taking the time to reach out. We're sorry to hear you're not completely satisfied with Surface Pro 6 so far. We have alerted our specialized care team about your experience, and they are ready to listen and assist you. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1811306820162. We look forward to serving you, and we hope to hear from you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Fit the need

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for tablet and laptop replacement. Easy to use and light enough to carry.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my surface pro! Very light weight and easy to use and I love the detachable keyboard

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Surface pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love how convenient this product is. It’s light weight and easy to attach keyboard

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how portable this laptop is and quick it is, with lots of storage for all my papers!

    I would recommend this to a friend
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