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Customer Ratings & Reviews

Microsoft - Surface Pro 6 - 12.3" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive (Latest Model) - Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 453 reviews

96%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 21 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Bad Copy

    Posted
    millertime
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After watching a hundred reviews and seeing such positive remarks on here, I decided to get this as a backup to my MacBook. I was thoroughly impressed with the specs: long-lasting battery, full windows 10, and four whole cores in this little body. I had (keyword, “had”) the i5, 8GB Ram, 256GB SSD. It started fine enough; it started quickly and worked properly on my network with my server. I downloaded all the apps I needed (creative suite, office, etc) which left me about 2/3 of space. Cool. I started to sync onedrive and that’s when the problems started. I noticed that the battery was losing power while the charger was connected, so I researched and learned I might need to check the background programs. The onedrive sync was draining the battery! Ok, I can handle this since I won’t be syncing this much data everyday. Then, I got through a full day with no issues; I used office programs (Word, Excel, and Publisher), and it handled them superbly. They opened quickly and operate easily. I used OneNote to take notes and loved the pen. I edited some large files in Lightroom and it was pretty impressive. Then I took it with me outside the office. I had a couple of hours to kill, went to a cafe and pulled out my new gear. I noticed it was in tablet mode even though the keyboard was connected. Uh-oh. So I restarted it and got the same problem. So I manually switched to laptop mode and still got no response. No cursor reaction. No trackpad, no keys, nothing. Luckily, I had a mouse connected so I used it to help me reset to factory mode so I could return this thing and get another Mac!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share your Surface experience with the community. We're sorry to see you go, especially since running Surface and Windows updates usually fixes the issue you described. We would love to hear more about your experience to help us in the future, as well as share with you all the great features Surface Pro 6 has to offer should you change your mind! Please don't hesitate to reach out to our specialized care team to leave more feedback here: aka.ms/SurfaceCare-us. Please begin by filing a ticket. Then, you will be prompted for some information including your unique reference number we have created on your behalf: 1902275290249.

      We look forward to hearing from you soon.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 2 out of 5 stars

    Nice, but ....

    Posted
    Knavely
    • My Best Buy® Elite Member

    It might just be mine, but the edges of the case around the speaker cutouts feel rough. It's very noticable whenever I run my thumb across the edge of the display while holding the tablet in my hands. Taking it in to Geek Squad to see if I need a replacement or if this is some sort of design flaw.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Works great...until it stops working

    Posted
    Jules
    • My Best Buy® Member

    Everything was going fine until my surface stopped connecting to the internet randomly...after dishing out $300 to Geek Squad and my surface still isn’t working- I’ve started looking for other options. Huge waste of money.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for taking the time to reach out and let us know about your Surface experience. We would love to be of assistance to help you get up-and-running with your device once again. For our troubleshooting tips to help you connect your Surface to WiFi, visit our support page here: https://support.microsoft.com/en-us/help/4023499/surface-surface-can-find-my-wireless-network-but-cant-connect.

      Hopefully this should help you get on track! If you should still be experiencing any further issues, please know our support team is always happy to assist you. Please don't hesitate to reach out here: https://support.microsoft.com/en-us/contactus/.

      We hope to hear a positive update from you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft