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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 552 reviews

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97%
would recommend
to a friend
Page 1 Showing 1-20 of 552 reviews
  • Rated 5 out of 5 stars

    Probably the best 2 in 1 available

    Posted .

    I bought this for a super good price just before Christmas, and I'm glad I jumped at it. It is ultra portable, yet powerful enough to be used as a desktop replacement. When at home, I often have it connected to my Dell D3100 docking station that has 3 monitors connected, giving me a total of 4 screens including the Surface Pro itself, and it performs perfectly. I recently did some performance testing between this machine (i5, 8GB RAM, 256GB SSD) and a Samsung Notebook 9 Pro (i7, 8GB RAM, 256GB SSD) using UserBenchMark, and the Samsung was just barely faster than the Surface Pro. I was extremely surprised to find, however, that when I did a comparison using Handbrake to convert a 4K video to 1080p, the Surface Pro was actually faster due to the Samsung's processor throttling because of heat! This model of Surface Pro doesn't even have a cooling fan! The one thing I wish this had is a USB C port for charging on the road, but other than that, it has everything I need.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to share your Surface experience with the community! We're thrilled to hear you're loving your new Surface Pro 6 as an optimal work station, with plenty of power to help you accomplish all your daily tasks. We appreciate you calling out our fan-less cooling system, allowing you to work with confidence. We're so glad you provided us with some valuable insights we'll be sure to send up to our team. We hope you continue to love all Surface Pro 6 has to offer!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    MS Surface Pro

    |
    Posted .

    Versatile. I Like having two modes Tablet or Laptop I wish the keyboard would light up.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the review! We're glad to see you are enjoying your Surface Pro 6 overall. If you're using the Surface Pro Type Cover, it should have a back light on it, but it might be off. On the F7 key you should see a symbol that looks like a sunrise. If you tap that it should turn on the back light. If you tap it again you can adjust the brightness. You can find more info on that, and what the symbol looks like if you have the back light feature on your Surface Pro Type Cover here: https://aka.ms/AA4rbro

      Hope that helps out and thanks again!

      Regards,
      Jonny
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great for on the go

    |
    Posted .

    I love my Surface. I am a full-time student, and it works really well with my course load. Also very light. It’s perfect for the cost. Highly Recommend!

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great computer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I bought this item for my college freshman son and he absolutely loves it. It’s light, compact and easy to use. I’m soooo glad that we got it fir him.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am so happy I got it

    |
    Posted .

    I am so happy I got it and I can do so much with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought as a tablet, can easily replace a laptop!

    |
    Posted .

    The 2018 MS Surface Pro 6 (in the config I bought: Intel Core i5, 8gb ram, 256gb ssd) hosts some pretty impressive components. Does it stack up to expectations and can it be an everyday computer? The short answer is - yes. Let's start with what is responsible for the first impression: look & feel. Microsoft has put a lot of effort into making sure the Surface Pro 6 looks and feels high quality in every detail. The matte-black color is simply wonderful (both my geek- and regular- friends were complimenting it) and the whole thing feels sturdy, yet elegant. The thing on the back responsible for keeping the screen up when standing (whatever it's called) feels like it can withstand years of folding and unfolding. While the keyboard is specific and takes a while getting used to (after switching from Logitech's K380 [which I strongly recommend, btw.], at least) and the touchpad can get a bit tricky at times (too easy to "click" and performing a right-click requires you to actually click the very bottom-right corner), but after a few days I got so used to it in combination with the touchscreen I stopped considering a problem... or even annoying. Regarding performance... this was never supposed to be a gaming machine. Yes, it does host Intel's latest 8th gen Core processor, but there is no discrete graphics card. You can easily play older and less-resource-heavy games, but don't think you'll be running The Witcher 3 or anything similar on it. Again - it wasn't meant for that. However, in other aspects, it holds its ground. Comparing to my 3-year-old Dell Latitude ultrabook (Core i7, 16GB RAM) it actually feels quicker at times! I can only guess it's thanks to the newer processor. If you really need a portable workhorse - go for the i7 model with 16 GB RAM and 512GB SSD. If you're looking for something relatively light (it's not THAT light) which can serve as a laptop on-the-go, you can easily settle for this model. Overall.. It's both a good tablet and laptop, and should serve you well - as long as you don't expect to do hardcore gaming on it. The only thing missing in this Surface is the stylus. Microsoft's one retails for around $100, which is very pricey, but also quite useful to get the most out of the Surface, especially in business. If you can get a deal with MS's keyboard and stylus included for roughly 1k - it's a no-brainer. Get it... Like... Now!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to rave about your new Surface Pro 6 to the community! We're delighted you're loving all this powerful device has to offer, all in a lightweight portable design. It's so great to hear this amazing two-in-one machine has exceeded your expectations with its unique form factor which makes transforming your tablet to a full laptop experience. We truly appreciate you putting together all the details of your experience to share. We hope you continue to love all Surface Pro 6 has to offer.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Good but minor things could be improved

    |
    Posted .

    So its been 1month and 1 day since I've had this laptop. its probably one of the best purchases I've made this year. Traveling, watching shows, school work, or just being creative.. This Laptop fits the portfolio for it all. I was fortunate to get the bundle with the keyboard due to a Black Friday return and it was nice. Saved me about 100$. Keyboard has this velvet like feel and it does not get dirty fast as you might expect. It runs like any PC and is a Transformer when you want it to be. It's so clean and slick and amazing to have when on the go. **Issues; The SD card slot is nice, should be at least 2 instead of 1. Or at least 2 micro USB slots instead of 1. Buying space isnt an issue for most people down the road. But most of the affordable Models lacks that, now this is a obvious move to sway people to use Cloud Storage, which.. Works nice with the device. But even if you wanted the 1TB SP6, that's over two thousand dollars. So just note, if you havent made a transition to cloud storage and dont want to spend $$$ when you've reached the limit on the free space they give. 1. Start the transition or 2. Save or wait for a model with more space, because if it has less than 1tb of space, you're bound to buy more storage the same week you bought the model like I did. The lack of ports and Surface Pro Ascessories having to be bought separately is sad. The keyboard, mouse, and pen are available for the surface pro having to be bought separately or in bundle. Bundles are expensive depending on the model, and BestBuy rarely stocks them (all colors that is), even though the Surface Pro 6 is classified as a tablet, its an odd thing to make it "keyboard assceible" and Microsoft makes the Keyboard and does not include it in the box. The keyboard is useful regardless if your only intent might be its art features. The keyboard runs 98$-120$ish at this time. I'd recommend the Surface Pro 6 to anyone. Laptop upgrade or Work. Just know beforehand what it'll be used for. Why? Because space, usb adapters, assceorices, and a case you will possibly need. Also, be sure to check for bundles and save a buck. Hope my review helped your decision.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to share such a detailed response of your experience with Surface Pro 6 with the community! We're delighted to hear that this has been an impressive two-in-one solution for all your day-to-day needs. We love hearing about how the ultra-portable design of Surface Pro 6 has allowed you to take big productivity with you on-the-go. We appreciate you sharing your honest feedback, regarding storage to help others make the right buying decision for their needs. If you're interested, you may like to check out the Surface Dock at Best Buy: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      This handy tool will greatly expand the number of ports you can use with your Surface device.

      We hope you continue to enjoy your Surface experience!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great for a Certain Space

    |
    Posted .
    Owned for less than 1 week when reviewed.

    This is a niche computing product, and you have to accept that going in. It is a compromise between an ordinary, minimalist Windows laptop and a large, heavy Windows tablet. The big plus here is that you can use it either/or quickly and effectively. As a laptop...its light and compact. Perfectly suitable for general use, web-surfing, office apps, and a few specific advanced uses within reason. Most people will find it powerful enough for most anything they will do. The i5-8250U is actually a pretty decent processor, roughly matching the low-power version i7's of the recent past. It also roughly matches desktop/high-end versions of i7's of a few years ago. It is definitely no slouch. The memory is DDR3 of ordinary speed. The hardrive is a Samsung NVMe drive, which offers roughly half the performance of the best of the best desktop version. Thats actually really good. The graphics are integrated 620, which is plenty of ordinary tasks and even some less graphics intensive games. As a tablet...its heavy and rather large. Perfectly suitable for general use, web-surfing, office apps, and a few specific advanced uses within reason. Having all those things mentioned in the previous paragraph is what you want in a laptop, but not really so much in a tablet. It adds a lot of weight, and eats battery life. You could get away with a lot less hardware specifications and still have a great tablet experience with increase battery life as the benefit. So, who is this for? General business use is the main audience, They can afford to spend the extra cash to get higher specs on what is really a device made for them. I would not buy this particular model for a high school student or a college student. Get one of the lower end models for them or just get them something different. This is just going to be an expensive toy of limited use for that audience. Definitely don't buy this for a science major or engineering major. This device will fall completely short in too many ways. I would actually recommend HS and College students get the Surface Go over the Surface Pro. Smaller, lighter, and far cheaper. Yeah, its limited. But, it will work great as a carry-around, and then get a real laptop for the dorm room or whatever that can actually do some heavy lifting.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to leave your honest feedback about Surface Pro 6! We're sure others in the community will benefit from reading your review. If you continue to experience some difficulties with the battery life of your Surface Pro 6 we highly recommend checking out this resource on optimizing your battery's potential here: https://aka.ms/AA4rbqj.

      We hope that helps!

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    a great upgrade

    |
    Posted .

    I had a surface 3 prior to this, bought it back in 2014. I enjoyed it a lot, but it was slowing down on me, and I could tell it was about to be quickly outpaced by any newer programs/software I might want to run on it. The Surface Pro 6 came along with a great Black Friday sale and I was glad I made the purchase. Much faster, a bit lighter, and looks great. If you enjoy the surface line, you will enjoy this newest model. If you haven't tried it out, and you want an extremely portable but still powerful tablet/laptop, I would say give it a try. My one gripe is the magnet to hold on the 'pen' is not quite strong enough to keep it attached when I put the surface in my backpack and it gets bumped or jostled by a notebook or if I shove my hat or gloves in there or something. Not a huge deal, except that 'pen' isn't super tough, and can easily slide down to the bottom of the pack and risk cracking if by some unlucky accident, a heavy book rested on it or something (I cracked the tip off my old pen when it got caught in the bottom of my backpack, lesson learned). Just a quick warning. I also bought a microsoft miracast adapter with my surface 6, and can easily 'cast' whatever is on my surface up to my smart TV without worrying about any cords or plugging anything in. Works great with the surface 6, and actually mirrors your desktop, not just certain apps. Of note, I primarily use mine with the keyboard attached in "laptop" mode. I swing it to "tablet" mode if I am doing a lot of book/article/comic reading and I want it in portrait vs. landscape. I enjoy mine more for the portability and computing power than the fancy 'pen' and note taking features, but when I do use the pen, it works very well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Zach,

      We appreciate you taking the time to share your detailed experience with Surface Pro 6. It's always lovely to hear from a long-time Surface fan like yourself. We're delighted you're loving the two-in-one versatility, as well as updated features we have added through the years such as the new 8th generation Intel Core i5 processor, which makes for a blazing fast experience. It sounds like you've found the perfect set-up with the Microsoft Wireless Display Adapter. Thanks for telling the community about this great accessory to connect all your favorite devices easily. We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Features

    Battery Life
    3 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great looking laptop

    |
    Posted .
    Owned for 1 year when reviewed.

    I have had this for quite some time and it works fine. I recently upgraded to the next one over but this works just as fine. Wish I kept using this one. The black looks great and works well with the aesthetic aspect of my room

    Features

    Battery Life
    3 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Surprised on my choice, excellent all around

    |
    Posted .
    Owned for 1 month when reviewed.

    Moving to Mac OS back in the Windows Me & XP days I have seen Win 10 come a long way, because I use Windows machines at work and Apple devices at home (2-iMacs, 1-MacbookPro, 1 Ipad Pro and 2 Mini's). In search to replace my aging iPad Pro 9.7 gen 1, I was looking at the new iPads Pro's and wondering if they "could" be a desktop alternative also, the story is NOT, it still runs basically the Phone IOS on a big screen, apps are not "full" apps, like Office 365. Playing around with the Surface Pro 6 i was impressed, and after I purchased it and got it setup and running this machine is super impressive, both as a tablet and a laptop, they keyboard is so much better than the brick type keys on the macbook pro (that I hate) its an ease to use. The battery is excellent, portability excellent and Window home 10 (upgraded to pro after purchase) are super customizable, stable and very easy to work on. As an Apple continuity device user I cannot knock Apple, I enjoy thier products, but those in the same boat should seriously consider Windows machines that are beginning to have the same unique "hand-off" features and a really great machines with this. Now I am looking at the Surface Studio, but being a tech junkie too much $ for now. But later - Gator....

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic ultraportable

    Posted .

    This is the fourth iteration of this design, which has some pros and cons. It really is well made, and feels great. But aside from the black color option, it's not exactly that exciting. The battery life is really impressive, especially compared to previous Surface Pros. It's also gotten comfier to hold, which is a big deal as at tablet. If you want a light laptop, this is amazing in most cases. It's fanless, it's powerful, and really gets work done. The only shortcoming there is that it's a little harder to balance on your laptop given the design. If you want a tablet, this works, but it's not the "best". Windows 10 makes an okay tablet OS, but it's still Windows. It's big and clunky for a tablet. That's the trade off though for it being a full fledged OS that can do everything any other laptop can do too. TL;DR - If you want a hybrid device and your needs lean slightly more to laptop than tablet, this is perfect. If you want a light always on device you're probably better off with an iPad.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      What an incredibly thoughtful and detailed review! We appreciate you taking the time to share you genuine experience with the community. We're glad you called out some of your favorite features, like the impressive battery life, fan-less cooling system and powerful performance. We're very proud of the great features we have added through the years, so it's a huge compliment to us that you noticed! Thanks for the stellar shout-out!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    So versatile and powerful

    |
    Posted .

    I bought this Surface 6 for portability and performance while out in the sales field giving presentations. It wakes extremely fast, runs multiple apps and websites with ease and weight next to nothing. The kickstand is awesome for a clean presentation look on the countertop and the key board is very durable.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear about how Surface Pro 6 has been the perfect tool for you to take for on-the-go presentations. Thanks for calling out the sleek design, and easy navigation for the community. We hope you continue to discover all the ways Surface Pro 6 can empower you to accomplish more!

      Best regards,

      Jessica
      Surface Customer Care Microsoft

  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Easy to use

    |
    Posted .
    Owned for 1 year when reviewed.

    Purchased as an upgrade for my husband. He loves it. Uses it daily for many tasks. No issues. Easy to store, carry and use.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best device I've owned.

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Like the previous gen, this ones quality, build, and performance are all great. Screen resolution is perfect for production, colors are vibrant, and the hardware is fast for most people. Battery life is long enough to last 8 hours for me. Keyboard and pen is responsive and smooth. One issue is upgradeability. Can't upgrade anything. You can install an MicroSD card (and there are 400gb ones), but thats about it. You can't upgrade its base specs any more after purchase. Thin and light has its perks, but not being able to change parts for this type of device is a letdown. Another is the Microsoft Dock. If I wanted to hook up two monitors, its another $200 sunk into this device. Not sure if its worth that investment. But as long as you understand its shortcomings and its within your budget, its a great device to have.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Microsoft - Surface Pro 6 - 12.3" Touch Screen

    |
    Posted .
    Owned for 1 year when reviewed.

    Microsoft - Surface Pro 6 - 12.3" Touch Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - With Keyboard - Black

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Display
    4 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice laptop

    |
    Posted .
    Owned for 1 year when reviewed.

    Still working very well. Work at both laptop & table when you need

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Display
    4 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love my Microsoft Surface 6

    |
    Posted .
    Owned for 4 months when reviewed.

    I've used the Surface for several months now, purchased back in March during an exceptional sale. I have been thoroughly impressed. The startup time is extremely fast. Facial recognition works almost every time, but it can be confused if you are heavily backlit. It is very speedy, and the construction and thoughtful details of the design are very solid. I love that the power cord is magnetic. The conversion between regular laptop mode and tablet mode has been perfect every time, and both modes work extremely well. And, you don't have to spend a lot of money to convert it to a "desktop" machine either. A USB hub for your peripherals and and a Mini DisplayPort adapter to connect to an external monitor and you're in business. There continue to be great deals on this machine. If you have been on the fence due to the expense, there really isn't a better time. If you want the flexibility of a tablet or full-powered PC, there really isn't any other option out there like the Surface.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for taking the time to share some awesome feedback with the community! We're thrilled to hear you've been enjoying the sleek design of your Surface Pro 6, as well as the unique sign in feature of Windows Hello! We're sure your thoughtful review will be helpful to others who are looking for their next device.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Computer

    |
    Posted .

    The surface is one of the better computing products on the market. This one is awesome. Definitely recommended.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    3 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Light Work

    |
    Posted .

    This is very good for on the go needs. The battery life does go down fast than when I first got it though. Overall if you are doing light work it will work for you.

    Features

    Battery Life
    3 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
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