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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 179 reviews

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97%
would recommend
to a friend
Page 1 Showing 1-20 of 179 reviews
  • Rated 5 out of 5 stars

    Superb computing device!

    |
    Posted .

    This device is not a laptop computer nor is it a tablet, but it replaces both in a very satisfying way! With sixteen GB of RAM, it does photo processing with ease, which is one of my principal uses for it. I am older and my only complaint is the small screen: My older eyes would appreciate a larger viewing area. I must say however that the screen clarity and resolution pretty much makes up for the small size. The pen is very good doing photo manipulation and is handy for quick note taking using anything one has on the screen and your own annotations. I can do anything on this machine which I previously did on my full-size laptop computer, and more but do not feel compromised doing so. The keyboard is great, which surprised me. It is small enough to use comfortably as a tablet and I do so in the evenings. It is quiet and does not get too warm. The battery life is remarkable, though not as good (13.5 hours) as Microsoft touts. I get an honest 9 to 10 hours depending on what I am doing. Learning to use Windows was a took a bit of time as I am a long time Linux user. I still badly miss some Linux features and could put Linux on the machine, but then I would miss some nice Microsoft features. Fortunately, I can still use all of my old Open Source favorites: Digikam, GIMP, Libre office suite and others. My one gripe is that the unit only has one USB 3.0 port. I would like to see a couple of USB-C ports added. Overall I would say this device is great and I have never been a fan of anything "Microsoft." Good job with this one.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing how you like to use your Surface Pro 6 with the community. We're thrilled to hear this has been the perfect all-in-one solution for all your day-to-day tasks. Did you know that some settings on your Surface Pro 6 may drain your battery faster? We have some helpful tips to help you make the most of your Surface battery, check them out here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      We appreciate your honest feedback, and we'd like you to know we take it to heart here at Surface. We hope you continue to love this very versatile, and powerful machine!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Amazing hybrid. Get power for heavy processing.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Coming from an ancient Sony Vaio which was small and awesome for it's time, this was a very fun upgrade. I love the tablet/pc feel as it is very easy to use either mode. Touchpad great for me. Not mac great but very usable. The pen great when wanted but not required to do normal touch with fingers. Thus you can leave pen packed up if you plan to do normal web surfing and typing. On screen keyboard doesn't cover whole screen so using it and scrolling page with finger natural when you just want tablet and are not in situation to set up the laptop on some table/stand. Love the arc mouse but again not required since touchpad great. I got the top of the line i7 with 16gb ram and bigger hard drive since I like to convert music, reencoding it and video. Battery serves my normal daily amount, hours of heavy use. Black is totally gorgeous. I'm heeding warnings that it can scuff, so I got nice case for situations I will be packing it up and moving it with other items stacked in some backpack. I hope it holds up over time but will update review if it doesn't.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    This thing is wonderful!

    |
    Posted .
    Owned for 1 week when reviewed.

    I can't believe how fast this Surface is and I'm glad I picked it out! Love using it!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro 6; Best option yet for 3D modeling OTG

    |
    Posted .

    I bought the Surface Pro 6 as a way to work on the go. I was wary of buying one at first because my work is very graphically taxing, using apps such as Zbrush, Substance Painter, Photoshop and Blender along with a few others, and all of the reviews had mentioned that the Surface Pro line last year (2018) all used the Intel UHD 620 graphics chips. This seemed like the surface line was not really geared toward my line of work, and granted, it really isn't. That didn't stop me from trying and testing out a few of the models on the floor though, and when I finally bought one to fully test its limits, I have to say I was completely blown away by the power of this little 2-in-1 device. Everything I threw at it worked like a charm, and I am now able to work anywhere, which is amazing and would have been unheard of 5 or 6 years ago in my line of work. Do take note however, that this (SP6, i7, 16GB) is NOT a gaming 2-in-1 PC. The graphics card does not do well in most modern games, though if you're willing to tweak settings and play at lower resolutions, you can get somewhere between 25 - 30 FPS in some older games. Games like Stardew Valley and CIV, and others that are more CPU heavy run spectacularly though. I also bought all three accessories to go with my surface purchase, but after a few days I found myself plugging in a full size keyboard and 30 button mouse to get my work done. It looks a little awkward at first, but once you realize that this 2-in-1 has not only the ability, but the power to run everything you plug in, and most desktop programs with ease, I found myself not even caring how awkward it looks. I can get my work done outside of the house! It's a truly refreshing feeling. And so, here is the pro and con breakdown. Pros: * Quiet, quiet, quiet. Even the one with the fan! There is a bit of noise when the CPU gets a workout, but nothing that has ever made me have to turn up the volume to hear a video, game or a TV. * Lightweight. I had the very first Surface Pro, and that thing was as light as a brick. The SP6 feels more along the lines of a clipboard. * Battery life. I run very taxing programs, but I've been able to tweak power saving and performance to get about 5 to 6 hours out of the SP6 while using CPU and GPU heavy programs, and about 8 to 10 hours with internet browsing and movie watching. * The screen. The screen is beautiful, the resolution is lovely to use with Photoshop and it's the perfect size for texturing, sculpting, and vertex modeling. * Full USB-A 3.0 port. I love that there's a full USB port on the surface, and every hub I've thrown at it works flawlessly. * Build quality. This thing is beautiful, and every component of it feels solid and sturdy. Cons: * The price. The cheapest SP6 is $899, and the most expensive is $2,599! I knew I needed the most horsepower I could get, so I opted for the Surface with the i7, 16GB of RAM with the 512GB SSD for $1899, not a small amount by any means. * The GPU. At the price point these are set to, you'd think you would be getting a 2-in-1 that can do it all, especially when there are other laptops out there that DO offer everything at an equal or lower cost than the SP line. * No USB-C? This isn't a con by me, because I don't use anything that has USB-C, but others generally find it odd that it isn't there for future proofing such an expensive device. Would I recommend the Surface Pro 6 to artists, game developers and 3D modelers who want an otg option? Yes! (But use a PC with a better gpu for rendering and gameplay) Would I recommend this to people who want a device to watch videos, read books and browse the web? Yes, but there are much cheaper options out there as well. Would I recommend this to those who want to play games on the go? Not so much.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lou!

      Thanks so much for the awesome and frankly in-depth review of the Surface Pro 6. We're glad we were able to surprise you with what the device was capable of and that you are getting the most out of it. We designed the Surface Pro 6 to be able to handle some of the toughest tasks while still being able to go anywhere with it. Thanks again!

      Regards,
      Jonny
      Surface Customer Care Microsoft

  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Powerhouse, good design and convertiable

    |
    Posted .
    Owned for 1 year when reviewed.

    Excellent configuration and product,, wish they have edge to edge screen like surface x, but overall very happy with performance.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Durability
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bye bye ipad

    |
    Posted .

    I have been an apple user from the beginning, but when my iPad started to crap out again, I decided to cut the cord. I feel ipad/iPhone are great for kids but i needed something that would do more and donit better. I still wanted a tablet for streaming and game play, but i also wanted to photoshop and use office. I have had the surface pro 6 now about 3 weeks and some things have been a struggle, most of these things just being learning a different system. Just changing a setting can be a struggle at times. If you are getting this and you use windows or have an android phone this will be plug and use I'm sure without any issues. To anyone coming from iOS be patient and dont give up on this you wont be sorry. My only complaint at this time is almost petty, if you get the pen to go with this it will only magnetize to the left side. Of course if you're left handed this is great! However I'm not I wish it would stick to the right or even the top also.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,


      Thanks so much for leaving Surface Pro 6 such a great review! We are so pleased to see that you are enjoying it so much. Since you are transitioning from Apple, you may find it useful to read up on some of our methods for switching to Surface: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      We hope you continue to enjoy your experience in the future!

      Best,

      Rachel
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    This little old lady loves her Surface Pro 6

    |
    Posted .

    I bought the Surface Pro 6 after some review of its pros and cons. I'm not a geek; I qualify as a little old lady, but I do have an appreciation of good tech. I've enjoyed this hybrid so far although the learning curve has been greater than I expected. I've had tablets and laptops but the hybrid aspects bring a bit of a challenge. I will say that the set up was a breeze as the instructions were unambiguous. I did need expert assistance to set up my email accounts because the gmail wouldn't sync. This appears to be a common problem but Geek Squad easily worked it out. Not sure if that's a general problem with Windows 10 or the Surface itself. I have only one major complaint so far about the Surface and I'd say it's a personal preference. I do not like the virtual keyboard at all. I've easily used others on various tablets, but this one is awkward as far as I'm concerned. I recommend using the attachable keyboard with the tablet mode engaged. I use the touch screen for everything except writing. This has been a satisfactory resolution. I'll add that the attachable keyboard is quite comfortable. I had been concerned that it might be too compact for comfort. The Surface is far faster than my internet and the memory is extensive for my purposes. The SD card option for increasing memory is super! The portability is amazing and it seems pretty sturdy although for this price it'll be in a protective case when I'm traveling. I'm pleased with my purchase.

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awsome peice of hardware! Well worth the money !

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I am an artist and a designer. I use my surface everyday for drawing and designing. Compared it and the ipad pro and I'm so glad I chose the surface. Its function as a computer for everyday use as well as a drawing tool and design station are more than I imagined. Super satisfied with my purchase.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro keeps getting more powerful!

    |
    Posted .

    I was a Surface Book owner, and was waiting for the third release of that device, but the Surface Pro 6 dropped before then, and I was tempted by the smaller form factor and equivalent power/performance from the device. I was slightly skeptical that it could keep up, but it does, even better than my 2 year old Surface Book now. Highly recommend for a mobile worker, and strongly recommend dock and multiple monitors for the home base.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Nate,

      We're thrilled you are enjoying the features we have added over the years to bring you Surface Pro 6. Thanks for being a loyal Surface fan, we're delighted to have you! We hope you continue to enjoy the powerful performance and impressive versatility of Surface Pro 6.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    A great investment for business/personal use.

    |
    Posted .

    (Warning; my laptop messed up (not the Surface), so if there's a second review, I apologize for the duplicate.) In 2013, I purchased my first Surface Pro (the first generation). It was a WONDERFUL investment that served me well in both business and personal use, surviving hard use (including SEVERAL business trips, some of which were international). A few months ago, it finally started dying (making it through almost six years of heavy use), and so, when I decided to replace it, I figured I should just go with the biggest model possible, replacing my laptop (the one I'm using now that is dying) completely with it. So far, it's even better than the original, working both as a laptop (with heavy-duty keyboard and Bluetooth mouse) or as a stand-alone tablet. I highly recommend it (and will change my review if anything changes).

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great

    |
    Posted .
    Owned for 1 month when reviewed.

    Super fast, great color quality, very portable, lightweight. I’m using it for my Nurse Practioner schooling so I chose this as many fellow colleagues use it. I guess it speaks volume also that the University I attend over 90% of the faculty use the Microsoft Surface Pro. It’s very easy to save notes on pages you may need with ink you can highlight or make your own notes on a page. Security seems to be really good also. The fact my college provides Microsoft Office Professional version is the best part also. The volume is also great. I bought all the accessories:pen,mouse and keyboard and all of them are super receptive to the computer and work wonderfully. I would highly recommend spending the extra money to get this quality.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great for on the go

    |
    Posted .
    Owned for 6 months when reviewed.

    I use this for work and it holds up very well. It is easy to use. I bought the detachable keyboard, as I also use it for my home PC as well. I am typing this review with this device! I always get a screen protector before I even leave Best Buy. I do not use a case as I have not found one that fits my use. It has worked very well for me. I have had a number of Surface pros over the years and this one is the fastest and best one so far.....until the next eddition. ;)

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    My Girlfriend loves it!!!

    |
    Posted .
    Owned for 7 months when reviewed.

    I purchased this Surface for my Girlfriend on her birthday. She loves it. She is mobile a lot for her work and she is constantly on the go out in the field and this device was perfect for her. It wasn’t too heavy or too bulky. And she is comfortable with the Windows environment so it was the perfect choice. She is working on it all of the time. We purchased a nice protective case for when she leaves homes with it. She loves it and it was the perfect gift. ( :

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    What's not to love?

    |
    Posted .
    Owned for 1 month when reviewed.

    I love the compact size, light weight and versatility. And let's not forget the battery run time. This is replacing an 8-9 year old MacBook Air. This is my only computer, so having the SD slot was important to me. And it has more speed and memory then I will probably ever use. Who needs a desktop computer anymore? I'm old enough to remember what it was like to have a dial up modem and play Oregon Trail; so every time I upgrade I am always impressed with how much memory and computing capabilities the engineers have squeezed into such a compact and light weight space.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review! We're delighted you decided to give Surface Pro 6 a try! We know switching operating systems can be difficult sometimes, and to help we have a great resource on switching systems here: https://aka.ms/AA4r435. Glad to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Meh...

    |
    Posted .
    Owned for 1.5 years when reviewed.

    First off I'm biased since I've been using apple computers for about a decade and my company forced me to windows. I liked the idea of a mutli-use laptop that could travel, be a tablet, disconnect the keyboard, and all of that fun stuff but in the end I felt like this just fell short in so many places. 1. The keyboard has a lot of flex so and is loud if you are trying to do any sort of major typing. 2. The kickstand works great if you are in an office at a desk but what happens if you are at the airport and want to support it on your lap? Or a tiny little armchair table? Since the keyboard and kickstand all must have support underneath the required footprint from the device is actually fairly large and annoying in some traveling situations. 3. I bought the top spec model to try and run what I had been running on my Mac and this did disappoint. Try running 2 4k monitors through the surface doc (which says it should be able to do)... can't do it. External monitor's are a joke with a surface. Need more than one usb at a time? Dongle. Want screen realestate? Sorry, huge bezels. Want usb C? Sorry. Want Thunderbolt? Sorry. After a year of use it was blue screening like crazy, crashing all the time to the point that I did a complete wipe and reinstalled the operating system... and then gave it to a coworker to deal with. Oh yeah, and the black finish is like you spray painted your car. Its not anodized aluminum. No, its just paint, that chips very easily, that shows a white primer underneath, that just makes the device look cheap.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great machine for home or small business

    |
    Posted .
    Owned for 1 week when reviewed.

    I am using this computer for everything, handles business accounting software and everything else I do with ease and speed. It's amazing that this small package can do whatever a much larger tower desktop can, and snapping off the keyboard makes it a powerful tablet, light and thin; all the works are built into the screen. I can use it in the office then bring it to the jobsite giving me full access to the same things I get in the office.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you so much for the kind words. We're happy the versatility and poratbility of the Surface Pro 6 is helping you do more with your day and your business. We appreciate that you took the time to leave this review.

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    6 outa 5 stars

    |
    Posted .
    Owned for 8 months when reviewed.

    I am floored by the incredible technology put together in such a small tablet. I run my entire business and home from this device as if it were a large computer system. Its sleek design and ease of use make it exceptional for a multi task or to pick up and go and execute all operations. The accessories are well thought through for ease of accessibility.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Mighty Powerful!

    |
    Posted .
    Owned for 1 month when reviewed.

    This is an awesome laptop that is fast, crisp images, and handles multiple programs/websites simultaneously like a champ. Its simply a great computer for a college student, lightweight and powerful. We bought it during a back to school promotion and got a great bundled price. Originally, I purchased a Mac Book Pro but found it too cumbersome and I returned it for this. I wish I had bought one for me.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good Quality

    |
    Posted .
    Owned for 2 weeks when reviewed.

    I am still learning this pc because I have only been using my iPad Pro for everything. What I don’t like about this type of computer is it is much harder to pay all my bills on this. The iPad Pro I can pay my bills in minutes. I can’t even do online banking with this new computer. I will have to see if I am doing something wrong. Maybe I did not even need this expensive pc at all. Oh Well.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The ultimate 2 in 1

    |
    Posted .

    I have been looking for 2 in 1s that are more affordable than the surface pros. However, I had to come back to surface pro because of its outstanding performance. This is one of the few that comes with i7 u series. Other ones use i7 y series which are the same us the m processors just named differently for marketing purposes. I wish this product would be cheaper, but the performance of this device is unbeatable. If you are looking for a high end 2 in 1 device that performs great, this is it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your Surface experience with the community. We're delighted to offer our customers powerful performance with Surface Pro 6 incorporating blazing fast 8th generation IntelCore i7 processors. We hope you continue to enjoy the incredible design of Surface Pro 6!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

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