Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $874.99
Clearance
Save $154.01
The regular price is $1,029.00

Customer reviews

Rating 4.6 out of 5 stars with 1887 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Durability

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,887 reviews
  • Rated 4 out of 5 stars

    Totally worth every penny!

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    I purchased this tablet to use in my real estate business and it has been absolutely amazing. I only have to charge it every 2-3 days, and it’s fully charged within an hour. I usually have it hooked up to my home/work WiFi and when those aren’t available I have it hooked up to my phone hotspot and it still works perfectly fine. I was going to purchase the mouse, but having the keyboard and pen I really don’t see any use for it. It also has the option for facial recognition to unlock the tablet or you can go with a traditional password. The only reason I didn’t give it 5 stars is because the sound could be a lot better than it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable PC/tablet

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    This is my second surface and I still think it's a great machine. The screen is very sharp and the whole system is very light. You can count on it always having the latest version of Windows which you know has actually been tested on the hardware. Now with USB-C which can be used to charge the battery it can be connected to almost infinite number of peripherals. The runtime of the battery is pretty good and I'm hoping it lasts a little longer than the one in my last Surface (3 years)

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that Surface Pro 7's versatile design and performance has made it a great device for you. Thank you for sharing your experience with it; we hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome Tablet/Laptop for Work and Play

    |
    |
    Posted .
    Owned for 6 months when reviewed.

    I needed a Tablet to work remotely I always buy ipads but this time I took a chance on the Surface Pro, and I was pleasantly surprised! Screen size is great, very responsive and its perfect for work, I also use it for Netflix and Apple TV. I am really impressed with this surface, especially since I can use it as a tablet and a laptop. I am pleased with the weight and size of the Surface, I will definitely will be trying more Surface products in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, Portable, Versatile Windows Laptop/Tablet

    |
    |
    Posted .
    Owned for 3 months when reviewed.

    I needed a sleek, portable and versatile device. Specifically needed a windows operating device. I'm always on the go so carrying my laptop "DELL XPS 17" always ended up being a hassle cause its so big and heavy aswell. I also ride motorcycles so this required something I can easy take on a bike in a back without adding too much weight. I don't do much on this device, mainly just for studying. The detachable keybaord is very convenient at time when i just need to use it as a tablet. Battery life could have been better. I don't have any softwares installed, except for pdf reader. So I'd assume and expect it to give me a better Battery life. I also always use it in balanced battery mode, but still no difference. I'd say I get about 3 to 4 hours. That's about it. I would recommend getting the Microsoft stylus pen and the Microsoft Arc Mouse. They both work via Bluetooth. Battery operated but ling lasting. I'd didn't like how it only came in silver though. So I ordered a vinyl wrap for it to change it's looks. Overall would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase I have ever made

    |
    |
    Posted .
    Owned for 9 months when reviewed.

    When faced with the challenge of having to purchase a new laptop, I was skeptical. I did my research and decided on the Surface Pro 7 and boy did I make the right choice. Reliable, fast, easy to use, hand held features for my reports. All around best purchase I have ever made at Best Buy

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      It's fantastic to hear that Surface Pro 7 is the best purchase you've made. Thank you for sharing how fast and reliable it's been to use; we hope you continue to enjoy your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Surface Pro 7 Rocks

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    The surface pro awesome. I prefer the surface over a laptop. The size and weight is perfect. Lot of power packed into that tablet. One thing I hope they add would be a mini hdmi port. For traveling and connecting to other monitors and not having carry around yet another attachment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    So far I’m impressed and enjoy the surface pro . It’s super fast and I love editing photos on Lightroom with the pen. Typing on the keyboard is smooth and easy to type on . Screen resolution is amazing ... if you need something small and it’s quick and ready to go when you need this is the laptop to get ...

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thank you for recommending Surface Pro 7! We're delighted that you love the graphics, speed and portable design. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Surface Pro 7

    |
    |
    Posted .
    Owned for 4 months when reviewed.

    Great product for students, I definitely recommend buying the insurance my daughter dropped it within the first month by accident, luckily we had bought insurance. Very slim and compact. Purchased the bundle with keyboard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent device for school

    |
    |
    Posted .
    Owned for 1 year when reviewed.

    Surface Pros are really good for when you need a Windows OS with touch screen on the go. Don't expect crazy performance but this device is super handy for students particulay those who have software that can only run on Windows OS. At least 8gb is a must but you can upgrade storage via the Micro SD slot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface is just what I needed.

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Exactly what I needed! Portable, fast, touchscreen and easy set up. Cover with pen holder is a must. I was worried I would lose it. Ordered some cute accessories. When I’m in my office I hook it up to a larger monitor and better keypad. Learning how to use the pen.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're thrilled that you love the speed, touchscreen and portable design of your Surface Pro 7. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great price for sure

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Works great nice thin laptop. Fits any backpack . I would recommend to anyone to get this for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Director

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    This is my favorite product and therefore I will keep on loving it. I will also recommend it to family members.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Its super easy to set up and use. Its lightweight and you can use everywhere

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thank you for sharing. We're delighted that you love the portable and lightweight design of your new Surface Pro 7. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 2 out of 5 stars

    Unreliable, so many issues!

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    My Surface Pro 7 (SP7) had its first blue screen within 30 minutes of the first boot. I hadn't installed anything yet.. I did all the updates and now its having multiple issues. 1. Another Blue screen 2. Random shut off while in use 3. Flickering black screen for periods of 20-60 seconds 4. Slow wifi 5. Sudden stuttering in games that should be a breeze (Diablo II/starcraft 1) about 30 minutes in that continued until restarting. 6. Terrible battery life from advertised. See screenshot attached, the speedtest can never get over 80 megabits on my 400 megabit connection.. and most of the time its between 1 and 20 megabits.. meanwhile my cheap old Chromebook gets the full 400 megabits. Because of the small hard drive (why?? on such an expensive device..) I need to be able to put stuff on my network drive.. but the wifi card is working so poorly its not usable. The battery lasts at most 4.5 hours at 50% brightness - which is using chrome and some YouTube. It lasts as little as 2.5 hours while gaming with brightness up high. It is amazing to me these don't ALL come with keyboards because windows 10 is not there yet with touch support.. several games or even websites I have visited required me to go snap on the keyboard. I love the form factor and really like the kickstand.. so I will return mine and hope for one with less issues before giving up on the surface pro. For now.. I don't see the value and I don't see the reliability/quality. I suspect only some of my issues will be resolved with a replacement. Then there is the long term reliability forecast.. the thing is glued together so you cant replace the battery or hard drive easily and the RAM is soldered to the board.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      Thank you for taking the time to share your honest experience with the community about your Surface Pro 7. We're sorry to hear you encountered difficulties with your previous device and were able to remedy them with a new one. We appreciate your feedback about the limited battery life and we will be passing it along to our team. We'd like to recommend this troubleshooting link on what to do with a blue screen error if you happen to experience it again: https://support.microsoft.com/en-us/help/14238.

      As always if you need additional help, our support team is eager and available, you can contact them here: https://aka.ms/AA4rbq6.

      Kindly,

      Rebecca
      Surface Customer Care Microsoft

  • Rated 1 out of 5 stars

    Surface Pro 7 i5 8GB 128GB NVMe = Fail

    |
    |
    Posted .

    Where to start... What an extremely disappointing device. Microsoft for some unknown reason installed the slowest NVMe SSD in the latest Surface Pro 7. As seen in the attached screenshot the drive is slower than even the most basic Sata SSD. After owning Surface Pro 4, 5 and 6 models the Surface Pro 7 is a serious step backwards. The included usb-c is a nice addition however it pales in comparison to the overall bad quality of this product. The screen is pretty good with bright vibrant colors however if you use it with the brightness above 50% it will drain the battery quickly. To summarize my experience with the latest Surface Pro 7 i5 model with 128GB drive - MEH If you decide to purchase the latest Surface Pro 7 make sure you get the 256GB model to get the proper NVMe speeds.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sounds nice but keeps crashing

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    It was crashing from day one but then I was told to install the update. Now it crashes 5 times per day. I am very disappointed.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to share your experience. We're truly sorry to hear you're experiencing difficulties with your Surface Pro 7, and our team is standing by to help. To receive assistance, please use the link here: aka.ms/SurfaceCustomerCare to fill out a ticket using this unique reference ID we created on your behalf here: 2003205760812.

      We look forward to serving you,

      Rebecca
      Surface Customer Care Microsoft

  • Rated 1 out of 5 stars

    Don’t Buy!!!!

    |
    |
    Posted .
    Owned for 10 months when reviewed.

    This thing has been garbage from the start. It holds a crappy charge. The lcd screen became defective in less than a year. Sent in for a warranty, Microsoft sent back an even more garbage Surface back in a oversized box without padding. Terrible product and horrible manufacturer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Completely frozen

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    juCompletely frozen and has been for days. I need this computer to work, so now im losing money daily due to this. Half the screen is just black. Im super mad.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      We're sorry that your new Surface isn't meeting expectations. We recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6 Microsoft

  • Rated 1 out of 5 stars

    Junk.

    |
    |
    Posted .
    Owned for 10 months when reviewed.

    Nope. Cheaply made keyboard breaks as the strip that connects to the computer just breaks in two.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for those with disabilities

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    This laptop was a purchase for mys sweet mother, a woman who was previously record-breaking typist and extremely tech saavy for her generation. Unfortunately, she suffered a life-altering "catastrophic brain hemorrhage" last year that rendered her nonverbal (official diagnosis of apraxia and aphasia, for those who may be familiar) and paralyzed on her right side of her body, which means she has no use of her left arm or hand. Thankfully, she's naturally left-handed. Even so, using a standard keyboard and computer were nearly impossible once she completed rehab and returned to a home setting. There is a great deal of mourning when one loses their former independence due to a sudden injury or medical event like stroke or brain injury. Oftentimes the injured or disabled person misses even the most mundane independent activities such as being able to pay his or her own bills or even access their bank accounts, social media pages or even a photo album online (because let's face it, our entire lives are online.) Like so many others who have survived life altering injury, my mom missed her connections to the world as well. Most of which also takes place online via social media or over video chat. Isolation is dangerous company to keep. So I set out intent on helping my sweet mama regain a bit of control over her own life, despite her many new medical challenges and communication-based disabilities. My goal was for her to regain some autonomy. That decision led to the purchase of the Surface Pro. In an effort to make it as disability friendly as possible, I set it up her home screen with shortcuts to her favorite websites, personal banking accounts and then links to an internet radio station and multiple streaming services (Netflix, Hulu, amazon prime) that I customized with her favorite artists, songs, and TV shows. I also set up each shortcut so that the login screens for each account self populate with her username and passwords. She doesn't go anywhere that I would anticipate risk of someone stealing or hacking her device, but for an added measure of security, I utilized the surface pro's awesome facial recognition login feature. Which she loves, because it prevents her from the requirement of entering a password to login to her laptop. I purchased a stylus and synched it to her new device and she uses that handy pen (magnetic so it sticks to side of laptop when not in use so she won't lose it) for most everything. As you might imagine, I was overjoyed l stopped in to see her a few days ago and she showed me that she was able to pay all of her monthly bills online, independently, using her new Surface Pro. This is a "first" since her injury happened just over a year ago. This is a big accomplishment! In summary, if you or a loved one is facing similar medical or physical challenges, you may want to consider this laptop/tablet combo to accompany your journey toward independence. EDIT: I realize I may have overshared, but if perhaps this information helps another caregiver or a brave individual who is fighting to reclaim their life, it was worth it.

    I would recommend this to a friend

Shopping Assistant