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Customer Ratings & Reviews

Your price for this item is $779.99
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The comparable value price is $1,199.99

Customer reviews

Rating 4.6 out of 5 stars with 767 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Surface Pro 7's ease of use, light weight, and responsive touch screen. Its performance is also frequently praised, along with its convenient size. However, some customers express concerns about the battery life and the price point. A few users also mention that the device can get warm during use, and some find the RAM to be limiting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 767 reviews
  • Rated 5 out of 5 stars

    Excellent and reliable computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an educator, and when schools closed and went to distant learning, I knew I needed something up to date and reliable. This is a great device with a nice clear camera. I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Pro 7 Base Model

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am actually returning this cod the i7 16 GB 256 GB when I get back home. What I got was the base but wanted the i7. Best Buy just didn’t have what I wanted. I need more RAM and storage.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tablet. Allows quick access to documents. Great for web browsing. Video streaming is great too. There is lots of storage space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Replacement for Surface Book 1

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At least as fast so far as the Surfacebook that I am replacing. Bought this for the better form factor. Just because I like more ram to deal with large photos, I will probably exchange this for the i7 with more ram.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used Surface Pro is Perfect for a Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid tablet! Came in great condition. Perfect to replace my old one and use with the keyboard cover, docking station, and accessories I already had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease and portability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Bought as computer for college. Seems to durable so far. Operating system is nice as it has the basic systems. Too bad we have to pay every year

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Kent,

      We're glad that the easy use and portability of Surface Pro 7 makes it a good device for college. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Surface Pro!!!! I can literally do everything on it! It is a very nice tablet, while also bring an extremely reliable computer! Great purchase!!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Nate – Thanks for sharing! We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great so far. I purchased this item as a replacement for my previous surface pro because the touch screen stopped working. Hopefully this one will not have the same difficulty. Thanks,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy the bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device but didn’t come with type cover. I should have bought the bundle deal because the keyboards and very overpriced!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still love Surfaces

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old Surface Pro 3 that ended up getting damaged and saw this one was on sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All the representatives in the store I would have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the representatives in the store I would have to say are very helpful in the ones that I dealt with were very knowledgeable great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mac user

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a Windows user. I bought the Surface because I needed a Windows system for work. It performs as advertised both as a laptop and a tablet.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Expensive and okay, usual expectations from a tabl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall performance is what is expected. 3 weeks after purchase the charge was not working so I have to go back to BestBuy store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had it that long but really like the convenience of using as laptop AND tablet. Has some neat features w/ the Surface pen that's available also.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product good, salesman poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew what I wanted when I went to store. Salesman needs a lot more training. I had to keep reminding him all through the purchase process. He acted like he was talking to a fellow surfer dude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good on the Surface Pro 7 even though I have problem with my 5th generation refurbished one,,,, I am giving microsoft another chance,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent travel PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchase these for our outside sales reps. They're great for travelers and seem to perform well for longer than other notebooks. "Microsoft, you done good!"

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    3 times a charm..4th is JUST POOR PRODUCT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased SP7 three times from the time it was released. First two crashed WITHOUT even doing everything. A message used to pop-up stating that "system failure". Even my 8yr old can vouch for it as it happened while watching YouTube etc. Now the third one GETS SUPER hot..with only basic processing. IT'S either BAD DESIGN, POOR ENGINEERING or JUST MERE BAD LUCK. I wanted to like this again this time..but have to return. BB guys are super good and understanding BUT were not surprised as they had more than handful returns. I WILL STAY AWAY now on and for good. Your mileage might vary.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface Pro 7 has a very nice system, the only problem is the 12.3" screen is just to small. Otherwise I do recommend this product, the small screen might be good for someone else.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Good tablet, gets hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very effective as a tablet. It came with a dead pixel on the screen, and it gets hot when I use it with onenote

    I would recommend this to a friend