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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 767 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Surface Pro 7's ease of use, light weight, and responsive touch screen. Its performance is also frequently praised, along with its convenient size. However, some customers express concerns about the battery life and the price point. A few users also mention that the device can get warm during use, and some find the RAM to be limiting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 767 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good quality, my 2nd surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface is easy to use, very compact and very portable. I am not a geek. Transferring data/files from my old surface necessitated employing a computer expert. I presume that is an issue replacing any computer. The surface is easy to use and I frequently go to microsoft's tutorials or on line . I purchased the surface on line and found the best price at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect for College Student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter to take away to college for her freshman year. She had always used an iPad in high school, so I was a little nervous about the change to the Surface Pro. She absolutely loves the Surface Pro, and it satisfies every need that she has had for it so far. Very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface Pro 7 Is A Great Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Surface Pro 7 i5 with 256GB for my wife on her birthday. It works great for her modest needs, but has plenty of power if she ramps up. It works great with the pen, keyboard cover, and we love Windows Hello for easily logging in. It's not great for using on your lap, but other than that, it's a very fine machine.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's wonderful to hear that Surface Pro 7 is a good fit for her needs. We’re thrilled to hear you both enjoy Windows Hello sign-in options. We hope she continues to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thoroughly impressed. Fast, sleek and versatile.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jerry – We're thrilled you love the versatile Surface Pro 7. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Pro 3, which I bought 5 1/2 years ago, originally thinking of it just for travel. But I found it so easy to use and adaptable that it quickly became my main computer. So I knew that when it came time, the latest Surface Pro would probably be what I would choose. I've had the Pro 7 for several weeks so far, and I indeed find it a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer! Easy to use and lightweight! Very functional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Measures up!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect package Surface Pro 7 i5 8GB 256GB SSD with MS Surface type cover. Glad I got it all at once and stayed away from other “compatible” items. Bought separately a cloth folio cover and glass protector. Hope to purchase the genuine MS Surface pen to make it whole. Replaced my laptop which was a ton heavier. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product - Fast and Sleek

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using a Surface Pro 3 for many years and the battery was starting to wear down considerably. This is a perfect replacement: A LOT faster with a brand-new battery and compatible with my keyboard and docking station!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great mobile device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface Pro i7 work great. Light weight and very powerful device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great notebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Microsoft surface. It's light weight and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface Pro Fanatic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with my Surface Pro. This is the best purchase I've made so far in 2021. I love the speed of the cpu, the clarity of my screen and the convenience of having a laptop and tablet combined in one. I have been suggesting to as many people as I can that they should get one. Its really awesome!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for recommending Surface Pro 7 to others. We're delighted that you love its speed, display, and versatility. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Not bulky

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, great for traveling, love the touchscreen.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Hope this battery doesn't bulge like Surface Pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We transitioned from a Surface Pro 4 that had a bulging battery. This Surface Pro 7 didn't seem that much different in speed, size or quality. I was able to reuse the protective case and cover/keyboard from the Surface Pro 4 on the Surface Pro 7. It is a good tablet, just wishing for more changes and hoping this battery doesn't bulge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was expecting a keyboard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife was filling up her Surface 4 and she needed an update. it was great finding the last one in the area and doing a drive in pickup. (The trip home in the rain was the pits.) Every thing worked fine. My only disappointment was that there was no keyboard included. It turned out that the old one and the old case worked. If you look at the picture linked to the review it shows a keyboard. The original sales add showed a keyboard. There was small print saying that accessories were extra. Ok, but there was nothing that said the keyboard was an accessory. The saies area for the accessories did not show a keyboard. Hard looking eventually found one. Glad I did not have to buy it. So clarity would have been good. Even most of the multiple view pictures showed it with a keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid Performer for Most of My Needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine, laptop, tablet, whatever it is. Has worked pretty well for me so far. It works very well for email and web browsing, obviously. It has also performed well in photo editing via Lightroom. It is occasionally a bit laggy when opening a new program or switching between programs, but it's not bad considering it's portability.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Extremely useful and portable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet has been an amazing back up for when my computer was in the shop. I've been able to do just about everything on it and then the only time I really have any trouble is trying to use some graphic heavy engineering software. Overall it was a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface Pro 7 is a Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System is perfect for productivity; it looks, feels, and operates at a premium standard. This device is 1 of 3 surface devices in my household. My daughter is a UNC Tarheel student; she states that the various tools within the Surface Pro 7 has caused her to become more efficient and thorough

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sleek & Versatile!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Surface Pro 7! I've been wanting a Surface for years and finally made the jump. It's so much more versatile than a regular laptop! I use it for my small business, art/design, bookkeeping and more! I went with all black and black accessories. So sleek!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're thrilled you love the versatile Surface Pro 7. It's wonderful to hear that it’s a good fit for your everyday needs. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome tablet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface has been a welcome addition to my must haves for work. It is small and light enough to carry daily, and starts up quick and is easily put right to work with little effort. I highly recommend getting the keyboard and mouse as a package deal, but the pen can wait in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great for Work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work tablet! I like that, unlike the iPad, I can use this both as a work laptop and a work tablet for note-taking. I use both this and the 6th gen, and have enjoyed that the removable keyboard can be used with both devices.

    I would recommend this to a friend