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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 767 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Surface Pro 7's ease of use, light weight, and responsive touch screen. Its performance is also frequently praised, along with its convenient size. However, some customers express concerns about the battery life and the price point. A few users also mention that the device can get warm during use, and some find the RAM to be limiting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 767 reviews
  • Pros mentioned:
    Touch screen, Weight

    Rated 4 out of 5 stars

    Great, but consider XPS 13 for a real laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's lightweight, which is great. It's fanless, which makes it much nicer to use than most laptops. The optional keyboard works almost as well as a traditional keyboard. It's occasionally handy to be able to use the touchscreen, but Windows 10's tablet mode is really weak, so I just use it like a traditional laptop most of the time. A growing number of ~2lb fanless Windows laptops are coming onto the market, I would consider them before buying a Surface Pro again. They sit on the lap easier and the keyboards are a little nicer and sturdier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Great tablet/pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed after using the pc for just a few days... very fast, light, easy to setup, it is a pc + tablet. I highly recommend

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for recommending Surface Pro 7. We're delighted that you've been impressed by its lightweight design and overall power. We hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Cons mentioned:
    Battery life, Heat

    Rated 4 out of 5 stars

    Takes some getting used to...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had it long, seems good though. It's a cpu, which I'm used to, so it's good there. Not great with a tablet, but getting used to it. Only downfall is battery life, few hours it gets a little low watching videos. Also a little warm as well, stop using it though it cools off in a few minutes. All and all I'm happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lightweight & Practical

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the versatility of it and the lightweight of the device. Great for traveling!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Still a winner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a new unit to replace a Surface Pro 4 that has experienced the dreaded swelling battery syndrome. I understand that Microsoft would take replace the battery for free for units less than 3 years old (beyond the 1 year warranty), but mine was 4.5 years old. Loved the old one, so I just went with a new one. Pretty much the same as the old one with various incremental improvements under the hood

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great portable device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few years ago I purchased an Apple laptop and have no complaints other than the way Microsoft Office runs on it. The time came for me to purchase another laptop, and the Best Buy employees once again steered me in the right direction by introducing this device to me. It has been life-changing. It’s portable, functional, fast, serves multiple purposes, it is very convenient overall. I’ve recommended it to several of my coworkers, family members, and friends.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sammy,

      Thanks for taking the time to recommend Surface Pro 7 to your friends and family! We're thrilled to hear you've been enjoying your new Surface and that the unique 2-in-1 features of your new device have impressed you so far. We appreciate the shout out, and we hope you continue to enjoy your Surface Pro 7!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for work and school. Its light and works for what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE the new Surface Pro 7. I had the Surface Pro 3 since it came out but decided to upgrade so I could have one for home and one for travel. It's so lightweight! So user friendly even for a non-techy like me. Easy enough to setup. I did get a little help from Geek Squad, which by the way if you don't have-IT'S a must have. The techs are always so helpful and patient. I can't say enough about how wonderful and helpful they are.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The pro!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for convienent compact mobility with great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    nice pc

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really like using this pc. would easily recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Microsoft surface pro 7

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Clarity is great and loads really fast.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Great 2-in-1!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am taking rigorous classes, and I needed a device that I could handwrite notes on during lectures, but that I could also use as a laptop for labs. This Surface Pro 7 is the perfect combo. (This is coming from having to use to use a phone, iPad and laptop for studying.) I also don’t have to worry about the hinge breaking after much use like other 2-in-1 laptops experience because the keyboard attaches magnetically. However, it does heat up quite a bit after I use OneNote.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for leaving a review! We're delighted to hear you've been impressed with the 2-in-1 features of your Surface Pro 7! We'll be sure to share your feedback with the rest of our team, and we hope you continue to enjoy your new Surface.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lightweight laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for what I use it for, Word, email, and surfing

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Touch screen

    Rated 5 out of 5 stars

    Very very useful.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome touch screen! Precessor is very fast. Very porible when I'm on my business trips!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    My go-to travel laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Surface Pro. The size is perfect and it is a very flexible and capable machine. The upsides: Lightweight good size sturdy construction runs windows charges via usb-c and the microsoft adapter Downsides: Keyboards are expensive (I used mine from the surface pro 6) You can't upgrade anything battery doesn't last as long as it did on my SP6

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Lightweight, fast and easy to navigate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, fast and easy to navigate. Belive price point should be around $600.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good device, solid and good performance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not an enthusiastic Microsoft user, I mostly use Linux, and I've been avoiding products made by Microsoft, but I must confess that I'm very happy with this Surface Pro, the performance is better than I expected. The screen resolution and the precision of the screen are excellent similar and maybe better than an iPad. I would like a battery that lasts longer but considering the i5 processor, the battery might be appropriate. I still don't like using Windows too much, but given the nice hardware, I'm willing to sacrifice my OS preference. There is still a weird and annoying sound coming from the speaker when the volume is too high, it is like a wheezing sound, I believe the speaker is not too powerful to handle high-quality sounds. I would improve the speaker if I had the choice. Finally, if this helps, it is important to mention that I'm not using my Surface Pro for heavy tasks like data analysis, sound mixing, or video editing. I use it for reading, checking emails, writing articles, keep my pdf library updated and watch Netflix and other streaming services. But, I believe the Surface Pro could handle the estimation of simple statistical models or some simple video editing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Very nice to work with.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I was scared of using this since I've never had a tablet, but let me tell you. This is such an AMAZING purchase I've made. I love how it peforms very smoothly and is easy to carry around. As a graduate student the Surface Pro is amazing to keep with yourself since it provides a lot of good apps and is very nice. Overall I'm very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a compact computer that can function for both work and school. This device hits that sweet spot. It’s swift for productivity functions. I even stream sports events on it when at work. It works flawlessly. I was so impressed with the performance and functionality of the device that I purchased one for my wife as well (the I3 w/type keyboard Best Buy deal).

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there!

      We're delighted to hear Surface Pro 7 has been a been a hit with both you and your wife! This powerful and versatile device is a perfect companion from working to streaming and everything in between. Thanks for the great shout out, we're sure it'll help the next person looking for their next device!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great product - Expensive price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not my first Surface Tablet and I absolutely love it. It is sleek and black and runs great. I wish they were a little cheaper since they work best with expensive keyboards and pens but Unfortunately that is the price you pay I guess. I do suggest buying a protection plan with them to help protect such a large investment.

    I would recommend this to a friend
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