Customer Ratings & Reviews

I bought the SP7 256GB i5 8GB RAM just before Christmas 2020 and it has been an overall great experience. I’ve previously had a Surface Pro 2017 which I had limited seat time with because it was stolen after a car break-in not long after I bought it. I’ve also previously had a Surface 3 and Surface Go for years of which both have been excellent devices. The Bad: -Expensive in all configurations at their listed prices -Surface keyboard is expensive and bounces a bit when typing fast. The fake suede covering feels good to the touch but doesn’t seem like it would last long after years of continuous use, especially at the edges. (My Surface Go keyboard started fraying at the edges about a year and a half of daily use, shortly before I accidentally dropped it and I believe both are made from the same material.) -It should be obvious but RAM and hard drive are not user replaceable and, even at 256GB, with any bit of productivity software, you go through that disk space very quickly. Especially with Windows 10’s perpetual updates. Which you can’t turn off. -Can generate a bit of heat when streaming videos. -Windows credentials are incredibly finicky and I’ve been kicked off the Windows App Store because Windows couldn’t validate my login. This may seem trivial but mostly all of the free apps (as well as paid) have to go through the App Store. -Clunky form factor if held in the hand and used as a tablet. This thing is heavy and you’ll never mistake this for an iPad. The Good: -Full-blown Windows machine and computer. I’ve gotten the iPad 2 back when Steve Jobs was still alive and to this day my iPad experience has been unrivaled. But I was tired of having to route everything through iTunes just to get it to my iPad. And, unlike the very-limited Surface Go, you can run full-blown apps like Photoshop CC or Visual Studio 2019 with no issues. (I tried using Photoshop CC on my Surface Go but I only was able to run it after clearing out all my downloaded files and run absolutely nothing else in the background. Still it was a harrowing experience.) -The display isn’t 4K but it’s gorgeous and renders great! Yes, it isn’t 120 Hz refresh rate (like the new SP8) but scrolling is decent and, unless you work with graphics, you wouldn’t miss it. I use Acrobat DC to scale and draw links at 200%+ resolution and the scaling and renders are great! You can probably say this about any mid- to high-end device but it’s worth mentioning. -Battery life is decent but you have to be careful that, if you get on an airplane or are going to be out all day and without a power source, you’re going to want to make sure the device is fully turned off and not just in “Sleep” mode. I’ve had more than a handful of times where Windows decided to update itself without an Internet connection and left my tablet on and steaming in a backpack and a drained battery. -This doesn’t have the lightness of the Surface Go, unfortunately, but this is by far the very best in terms of form factor for full on laptops. You can put this in a sack pack and not really notice. I will say this about my dearly departed Surface Go (I dropped it on my driveway face down): I actually used it in my hands while on my treadmill for 2 straight hours without fatigue. That’s something you can’t do or say about any other ultra portable full Windows device. Microsoft has been slow to update the Surface line so there was some fear that the SP line might be axed as a whole. Very thankful that the SP8 came out, which means that you can probably get a good deal on the SP7! The SP7 was a bit overpriced to begin with but if you can save a few hundred dollars off the list price, this tablet becomes an excellent value! Same with the SP8. Wait till Black Friday or possibly next Spring when deals pop up intermittently and without warning. Verdict: If I had to do it again, I probably would’ve gotten at least the 512GB. 1TB was just too much money for the hardware. This tablet is best used on a desk as using it on your lap is plain awkward. If I had to choose something else, it would be the Dell XPS 13 line, QHD or possibly 4K display. When you price it with accessories the comparable Surface Pro is actually more expensive than the comparable XPS 13. And the XPS can be used as a traditional laptop with exceptional build quality. Overall, I highly recommend the SP7, even more so if you can get it on sale.

Lightweight, brilliant display, advanced Windows 10 options. This is my first Surface device. Worth the wait. Great touch screen and magnetic dock for my PEN on the LEFT side. Another magnet holds the charging plug on the right side. Uses high power, high speed C ports. The i5 is INTEL's latest CORE processor. My Surface came with an included keyboard /cover. Provides protection and a keyboard track pad. The kick stand supports the Surface Pro similar to a laptop. Yet pulls off for touch PAD mode. Wireless, Bluetooth all the standards included for easy network connectivity.

Bought this for school. Great processing, has everything i need for school.

It is neat and comfy to travel with and more. 12.3in. I add screen protector and case for my convenience. You can use it for college, business, personal convinces and work.

Very happy with purchase would buy again. Easy to use.

Relative had this computer and I was able to use it when visiting them. I couldnt wait to get home to purchase one of my own. Great little computer and Im still finding features that I love about it every day especially the display. Would buy again

The Surface Pro 7 was up and running in a few minutes. Great battery life. Hooked up to printer and wireless mouse. I could use more USB ports. Have not explored all of the options yet.

Beware, open box means they ship literally without a box. My surface pro came shipped in a flimsy plastic bag. The condition was supposedly "excellent" which best buy defines as "condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts1 and accessories. The product will be in its original packaging or a suitable replacement box" Judge for yourself by the pics if you would define this as "excellent," "no physical flaws," and "a suitable replacement box."

Do not buy! I purchased my surface pro 7 in March 2020 and had to have it repaired in July 2020. The issues started with the load up screen being "glitchy" to it not turning on at all. If you do buy this, make sure you also purchase a good back up hard drive to save everything because it can't be repaired at that point and you will loose Everything. They replaced my surface pro with a brand new one since it was under warranty. It is 1-2-21 and I'm going to have to go through the warranty process again because my replacement pro is doing the EXACT same thing as the last one. It is great while it works but it is not worth the price or the headache. I hope this honest review saves someone else the frustration. (Image attached is of the new one with it's glitch, there's only supposed to be one logo, not almost 3)

I'm coming from SP4 i7 256gb background. Here is my review for SP7 i5 256gb: This IS a great product; however, just like other Surface products, it has a high defect rate. It took me 2 replacements to get a non defective product. The first one had abnormal overheating issues, second one didn't recognize the charger sometimes, but I'm glad that I finally got a fully functioning product now. This is the main reason I chose to pay $10 more and buy it from bestbuy; it'll be a painstaking replacement process if you bought it from amazon. But I will say this: Microsoft had greatly improved their quality control compared to surface pro 4. SP4 had an extremely high defect rate of dead pixels, and it took me 5 RMAs to get a non-defective panel. Light bleed was also enormously different for each product, which showed inconsistency of Microsoft's manufacturing system. However, all the SP7 units I've used, regardless of their defect in internal hardware, didn't have any dead pixel, and the light bleed was drastically improved. The finish was also greatly improved because I used to see noticeable gaps near the edges of the SP4, but I didn't see any in the 3 SP7s I've used. Apart from the defective rate and its finish, here are the pros and cons of the SP7 i5 256gb: 1. Sensitivity of the Pen SP4 had 1024 levels of PS(Pressure sensitivity), but now SP7 has 4096 levels of PS. That's 4 times better than SP4 and 2 times better than Wacom Cintiq 13HD. I clearly noticed the difference in note-taking because the lines looked so much smoother and natural than SP4. If you're into drawing and need a 2in1 tablet, this tablet is probably the best you can find. 2. 10th Gen Intel Processor If you need laptop operations, then go for SP7 not SPX. SPX has a qualcomm processor which is not suitable for PC apps. I'm extremely satisfied with the performance of this tablet. It runs visual studio, adobe Photoshop, Ableton, and other engineering apps without any throttling or performance degradation. 3. USB type C (3.2Gen) + A(3.0) port This is what I love the most about SP7. Now I can charge the SP7 with my 100w usb c cable, and also use it as a display port by connecting with a usb c to HDMI cable. Also, data transfers are extremely fast because it's using 3.2 gen port. 4. Battery Charges faster than any other gen of Surface Pros. SP7 uses 65W (SP6: 44W) charger and utilizes quick charge, which is fast enough to charge 30% battery to 90% in 45min. 5. Temperature The i5 model is fan-less, so it's expected to run into temperature issues and throttle when you run heavy apps. Luckily, I had a friend who uses SP6 i5, so I tried comparing it to my SP7. SP7 runs hotter than SP6 due to their higher clock frequency, so you will see your SP7 get warmer than SP6 even when running simple apps. However, overall Performance is noticeably better in SP7. There's not much of a difference in CPU performance (Cinebench r20 score: SP7 got 1618 and SP6 got 1510). However, difference in graphics performance (ex.gaming) is highly noticeable, and SP7 easily outperforms SP6. If you want to do some light gaming such as portal, get a small fan pointed to the back of the SP7 because it performs much better (about 30% framerate increase/ lower temp) 6. Price Microsoft is now including a type-cover in the bundle($999) instead of a surface pen. That's a bit overpriced when you need to buy the surface pen ($99) to get full experience of the product. Luckily, they're doing a sale for the pen as well, so if you're thinking about buying, you should act fast. Overall, SP7 is the best 2in1 tablet with minor issues such as temperature. So buy it fast when it's on sale.

Great companion computer. If you have a big gaming laptop like me, then you need this for when you don’t want to hull around your 10lbs laptop. It really is an all around contender. I can play limited games, I’ve played Minecraft and New Lucky’s Tale (don’t expect “ultra” settings) with no problems. Can’t seem to load feed and grow fish from steam but have no problem loading portal. Not a gaming computer by any means, but can do in a pinch if you’re stuck somewhere and bored. Great for watching movies with headphones, built-in speakers are good but not great. It’s full Windows 10, so Microsoft office and other software programs will work just like any other laptop. Pen is good but not a good as the apple pen. This is the ipad pro for Windows users. If you’re just looking for a laptop and don’t need a gaming laptop, this is a great choice. Recommend the i5 or i7, not the i3. I got the 256gb i5 version and bought a 256gb sdxc card to expand storage.

The performance of the Core i5-1035G4 is solid and the jump to 4 cores and 8 threads is a really good improvement coming from the dual core i5 processor I had in the Surface Pro 4. It easily handles plenty of web browsing with multiple open tabs, office document creations, and even some light gaming. I love the size and form factor for being a student and being able to easily carry it around. Its extremely convenient for creating handwritten notes with the use of the surface pro pen in the tablet mode and quickly convert to a laptop mode by attaching the keyboard when I need to type. Its also pretty awesome that it works with all of my accessories from the Surface Pro 4. Battery life is ok. I really wish it would last longer, but its a lot more convenient though that it can charge with the use of USB type C. Just know that all USB type C chargers wont work, even the ones that are rated at greater than 45W. I think that they will need to be PD (power deliver) compliant and/or USB-IF certified for the type-C cable. If you get one that works it helps to cut down on the amount of cables and chargers that I have to carry in my bag. Overall, its a great computer that is reliable and suits my needs very well. Pros: Very good performance, great portability, best in class for the tablet/laptop form factor, USB type C is a huge plus. Cons: average battery life, pretty expensive unless you can find it on a good sale price.

I bought two of these devices, one for my wife for her business and one for myself for studying. I got the open box for myself with pen and cover. Device and pen arrived earlier than expected date. It was In perfect condition. I use it to study, I read a lot from PDF files and solve exercises on the same. Using edge browser makes it really easy, you don’t have to buy any other PDF software for that purpose, which I like. I have put 256 go micro SD card and it amplified the space. Type cover and kick stand are the best part. WithUSB C port I can connect it to my Dell office docking station in case I have to do quick task. Taking notes is much better with one note. I would highly recommend it.

The Surface Pro has been amazing. It does have a slight glitch when turning on if it has been closed for too long. However, this has been the smoothest computer I have owned. The battery life is not that good over time. I have to always have my Pro battery plugged up.

I have had this tablet for nearly a year and use it both for work and pleasure. Its ease of use, light weight, size and performance make it great for taking with me everywhere. It is certainly not a replacement for a full laptop with touch screen compatibility and will not always be user friendly with certain aspects of websites intended to be used on pc's. But I am very happy with my Surface Pro and would definitely recommend it to others.

When I first got it, I had a strange screen flickering issue, as it tried to adjust its display brightness for a brighter room or darker room, but after doing some research, there was an intel setting I had to download to turn off the adaptive brightness. It's been working the way I want ever since. I've been using this to draw in Clip Studio Paint, and I like the way the surface pen feels on the screen, there's enough resistance that my lines stay smooth. Although like the ipad and most pen displays, drawing slow slow lines still have a jitter so that was unfortunate. Most of the pictures I work on are 300dpi with an average of 20-30 layers and I haven't had any noticeable lag while drawing so far. It's so lightweight and portable, I like being able to use my shortcut keys and it really speeds up my work process. I don't really use it for games other than a few visual novels and it's really nice at doing its job for that. It's super quick too, there's almost no delay after turning it on and I can get started working immediately. It comes with a USB and USB-C but no HDMI so I need to get an adapter if I want to hook it up to the TV unfortunately. I got this 256gb version instead of the 128gb because I was afraid for the future windows updates that might take up a lot of space, in addition to the art programs i needed to install, but it comes with an MicroSD Card reader, and I just bought a 128gb card and stuffed it in. I think 128gb is actually plenty, since they allow the card reader, if I could go back in time I'd get the 128gb model instead. The battery life isn't as long lasting as I'd like. It probably lasts me about 5-6 hours in Clip Studio if I turn down the brightness and turn off the wifi. I'm afraid the battery life will just burn out to 3 hours in the next 2 years which would be unfortunate considering the only way to replace the battery would be to void the warranty or buy a new device, but I guess that's how they stay in business.

Purchased this for my daughter. Has everything she needs to do her school work. Love the touch screen as well as keyboard; graphics are good, easy to set up, lightweight, good size, overall very pleased and would purchase this product again.

Great performance for what it is needed for. Easy connectivity to internet, onscreen keyboard ability to use magnetic keyboard, Microsoft pen works well, visuals are great for work or streaming.

I’m typically a Mac user for my personal laptop and my regular work laptop. I purchased this for my Army Reserve duties (.gov websites don’t always work on Macs). I’ve been using the surface daily for that work and it’s been mostly great. The system has plenty of space and memory for the activities I need - for the most part. I had no problem getting apps outside of the Microsoft store - such as Adobe, Tor, Chrome, etc. The Windows based system allowed for easy integration of the Office Pro software I purchased. I’ve had no problem using Teams and other stand Office products. I’ve had to download several items and use lengthy files for videos and such - all without any issues. Touch screen is reactive enough and the accompanying keyboard/cover works well. It’s seamlessly integrated with the Ergonomic Kensington keyboard and mouse I’ve purchase using the USB-A connection. Glad the surface has a memory card slot, although I’ll likely stick to my Mac for any photo editing and storage. It also has a headphone jack, which I appreciate for when it’s needed. I just purchased the surface dock for this to integrate further with a monitor, I’m sure there will be no issues because it’s a Microsoft product and they’re meant to work together. I really appreciate the mobility of this device. Cons: Not enough slots - it has one USB-C and one USB-A, wish it had at least one additional USB slot. It periodically freezes on me while opening a file or application - the fix is usually to hit the power/screen lock button and then unlock it. Very frustrating though in the middle of work - and it shouldn’t be freezing given the specs. The amount of anti-virus popups is annoying coming from a Mac - I’ll have to figure out how to stop this. The face recognition only works half the time, so I have to use a PIN to unlock. I often work on my couch with the laptop in my lap and didn’t consider the keyboard/type of laptop when I purchased this. I can make it work with the flipstand, but the keyboard is almost too flimsy for this type of work and it’s not the same as a regular laptop. The battery isn’t the best. It usually lasts me only the morning half (from about 730-noonish) before I have to plug it in (and that’s using optimized battery settings). It really should have a better, longer lasting battery. Finally, I hate the charger. It’s magnetized but an awkward shape (similar to older Macs). Please just go to a regular USB-C charger like everyone else is starting to do.

I purchased this on sale for $999 and I still think its a little overpriced for what it is. I decided to return this one for the i7, 16 GIG Ram Model which was also on sale for only $300 more. I figured the extra ram and better processor were worth the extra $300. All said and done I ended up spending almost $1400. I think the price is to high. Unless you need a very portable laptop that is extra thin and light, this may be for you. I noticed that the i7 variant gets extremely hot and the fan is always running under normal use. browsing the web. Also the Microsoft 2004 feature update still isn't ready for this machine. Its crazy that even Microsoft own hardware isn't the first to get the update is beyond me? Also I checked my device for error and day 1 I had numerous errors, problem installing updates and other little things that still are not fixed. For the price your going to spend on this device, if you want a pen, that's another $100. You can find something better IMO. I have had a 15" Apple Macbook Pro Retina a few years ago and for the extra money to upgrade to the Apple machine I think would be a better choice. But that's just me. I do like the size, screen is nice, but that is about it. The kickstand seems flimsy and will likely have problems in the future, the heat worries me, Oh and for an extra $150 + $50 deductable you can upgrade to 2 years accidental damage protection, which I didn't have the option to purchase at the time of checkout on Best Buys website. Which I could have saved more money if I decided to buy the extra protection. Not knowing I had this option before it was to late, Microsoft let me know this through an app that was preinstalled on my computer that I never opened till recently. Overall Not Worth It.