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Customer reviews

Rating 4.6 out of 5 stars with 597 reviews

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  • Battery Life

    Rating 4.3 out of 5 stars

  • Durability

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Rating 3.8 out of 5 stars with 16 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 597 reviews
  • Pros mentioned:
    Powerful

    Rated 5 out of 5 stars

    A powerful 2 in 1 in such a small form factor!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a system. I returned a lower spec model (i5/8gb/128ssd) for this since I wanted to future-proof it a bit more and let me tell you it was worth it. Don't get me wrong, the i5 model is very sweet and had no issues with anything I threw at it but the i7 is a bit more powerful and it gives a nice 30-50% or even more bonus to 3d heavy applications or games. Both the i5 and i7 use the Iris Plus which is an intel feature on these CPU's but the i7 has 64 execution units while the i5 only has 48 and that right there is the major difference. You can run most games at 1080p on medium settings with a very good framerate. Now you won't be playing Gears 5 or anything crazy like that but it has no issues with MMO's like WoW, or FFXIV, Albion Online, Warcraft 3 remastered, Starcraft 2 or anything like that. Having the extra ram is also very nice for browsing if you use a ton of tabs and multitask a lot and the SSD is blazing fast. The one thing I was worried about was the fan since the i3 and i5 are fanless and silent. The moment I started doing windows updates on the i7 I noticed the fan kicked in and was pretty noticable but that seems to have gone away and only appears when installing apps or heavy gaming, but the best part is I noticed the system runs a lot cooler than the i5 so you will have almost no throttling like the i5 and you can keep a constant CPU speed for much much longer. All around I'm super impressed with this computer. It's such a powerhouse in a very small form factor and it's one of the best made/looking pieces of tech out there. I would not hesitate buying this again and will stick with the Surface lineup going forward. The only thing it needs is a nice re-design to something like the X but without sacrificing the CPU (ARM yuck). 10/10.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Steve,

      It's great to hear that you're a fan of the power and versatile design of your new Surface Pro 7. Thank you for sharing your experience with it; we hope you continue to enjoy using Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Excellent little device.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. For my wife. Was used for work but after leaving now it’s used for online school at SNHU. Perfect device and works very well. I can even go somewhere or take it to work and it’s small enough to do school work in my car during lunch.

    I would recommend this to a friend
  • Pros mentioned:
    Portable, Touch screen

    Rated 5 out of 5 stars

    Great for work and personal use!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine! This past Christmas I had purchased the I-Pad Pro 12.9" for my bride. I was very impressed and thought about going that direction for my purchase, however due to my business activities and all of my current files being windows based, I made the surface purchase. the portability is awesome, the keyboard I purchased works great as protection for the screen and is super comfortable. During the day this is docked with my other screens and when I'm traveling its great to have the functionality of a tablet. I would definitely recommend. I will say I researched the Surface ProX as well and due to the software compatibility issues they are having with that platform, the Pro 7 for me seemed like a much better choice.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thanks for sharing! We're thrilled that you're enjoying the portability and comfortable feel of your new Surface Pro 7. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    2nd Surface Pro: From 4 to 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Surface, I started with a Survey 4 having used both PC/laptops and the Mac Tablet, I was looking for something that was more of a hybrid - and thus my love for the Surface. Its not the best laptop, nor, table, in the world, yet, to me, it is the best of both worlds in terms of an integrated, multi-use product. I'm a professor, I use it for my work, teaching, research, and personal - a true workhorse. When I'm working at home, or in the office, I connect it to an external monitor and decking station and it meets my needs. Very pleased with my new Surface Pro 7 and was happy to be able use the keyboard and pen from my prior Surface. Pricy, yet worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Surface pro 7

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my surface pro 7, I have it rig to be a desktop with the surface dock. Could easily take it on the go when needed for tethering one the job.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Touchscreen Greatness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed the full touch screen & the use of the pen

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're glad that you're a fan of its 10-point multi-touch display and pen experience on your Surface Pro 7. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Made the leap from Mac to Windows

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Five years ago I had a PC and said I would NEVER get an apple device. Then my PC broke and I had a good reason to try out a Macbook Pro. What a beautiful computer! Fast, sleek, and powerful everything I needed. Then just three weeks ago I decided it was time to upgrade and I awaited the good news from Apple about their new Macbooks. But the news never came, and the reviews on their current Mac's were mixed (the keyboard issue made me nervous). So I thought maybe it was time to experiment with Microsoft. The Surface Pro was a unique design, also sleek and had some attractive hardware so I went with the Pro 7 i5. I gave it a run for its money for two weeks doing all of my typical task at work (word, excel, powerpoint) as well as some of my hobbies (adobe photoshop and premiere pro). The Pro 7 handled them all like a beast. I ended up returning the i5 and getting the i7 because I liked the Pro 7 so much that I wanted to ensure I got a good 3+ yrs out of it. Haven't looked back yet. Like any device it has its Pro's an Con's and one device will never please everyone but here are some of my Pro's and Con's: PRO's - Beautiful design and great 2 in 1 device that functions extremely well as both tablet and PC - USB - C and Microsoft's charging cable = extremely fast charging - The premium keyboard is easy to type on and looks great - Stylus is a huge bonus, something I never had with a Mac - Touchscreen is great, useful in almost every situation - Stunning 4k Video - The i7 chip and 16RAM have been able to handle everything I have thrown at it, including a 30+FPS rate on Skyrim - The instant on and Hello Camera are incredible. Cheers to Microsoft for that feature CONs - Battery life just isnt were it should be. I get MAYBE 10hrs out of it with using max battery settings and not using any demanding software - Not being able to iMessage (a big change for a Mac user for 5+yrs) - The i7 does have a fan in it which can be annoying but even at maximum torque the fan is not TO loud and the only time it has been needed thus far for myself is with Skyrim. Has never turned on in my day-day work.

    I would recommend this to a friend
  • Pros mentioned:
    Portable, Powerful

    Rated 4 out of 5 stars

    Go Pro

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this awhile ago and absolutely love this laptop, i use for everything and such a compact powerful laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Portable, Touch screen

    Rated 4 out of 5 stars

    Review of Surface Pro 7

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly portable, but a little too heavy to replace an iPad. Great display for reading PDF’s and online text. Touch screen is super useful. Definitely recommend the i7 / 16GB RAM configuration— originally had an i5 and switched it out for the i7 —MUCH faster and more useable with the i7. After one year of use, the Surface Pro 7 completely died - would NOT even turn on - complete brick. Two things saved me - 1) ALL personal files were on the SD card - not the SSD, and 2) we got the Geek Squad Protection plan - saved us the price of a new Surface; I consider this protection plan a must for the Surface Pro (which seems to be less robust than most laptops). Overall, the Surface Pro still fills a niche that doesn’t have an exact equal in the market. If you like the feel of the Pro, it’s the best out there.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the Surface Pro for two years now and I love it! It has great to travel with and slim too it is easy to fit just about in any bag. The screen is a perfect size not too small. The only thing I would change is the brightness, I like my computers/laptops to have the option of high brightness and I wish I could make it even brighter. My eyes tend to respond better to bright screens.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Love my surface pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am super pleased with my surface pro 7. It is so fast and easy to operate. I purchased the keyboard also because I just would rather have a keyboard to type. I use it for our small business and I also do prn work at home and use it for that too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Becky – We’re delighted to hear that Surface Pro 7 is a good fit for your small business needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Light weight, Touch screen

    Rated 5 out of 5 stars

    Would definitely recommend.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Loaded computer without the things you don't want. Nice having the option to turn down the free virus protection before it's loaded. Very light as a tablet and adding the keyboard makes for a great laptop. Love the screen size.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good portable work device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased many of these for business use and have not had an issue with any of them. Price seems a bit high for the hardware but there isn't a lot of computers in this category so Microsoft kind of gets to set the price. The keyboard attachment is a must have so I really feel like it should be included with the computer, especially with the price. The price of the keyboard alone seems quite high. My only issue with the device itself is the back where the kick stand is scratches super easy

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Lightning fast laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only got this because it was on sale, but it's since become my primary work computer. Lightning fast, as expected. The Microsoft Surface line never disappoints in performance and portability.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're delighted that you're enjoying the speed, and portable design of your new Surface Pro 7. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Portable, Powerful

    Rated 5 out of 5 stars

    It’s great, but not a noticeable upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m replacing my surface pro which is about 3.5 years and was starting to have problems. I use my computers very hard, so I got the estimated life out of my last one, but was hoping this one would feel more like a significant upgrade. It certainly is an upgrade, but nothing I would consider significant. I’m not trying to detract from Surfaces, because they are absolutely awesome, it’s just I didn’t feel this was a huge upgrade over my previous one. My business allows me a work budget to purchase any computer I want, and I consistently get these surfaces. I have a book 3, a laptop 3, and this Surface 7. I use all of them in some specific capacity or another - my Book is constantly docked and runs like a desktop at my office, my laptop usually sits by my bed for emails and going over work material, and my Pro is used for travel and doing trainings. I love that all of my devices share the same cords, and also the information is backed up between them through OneDrive. While there are more powerful computers out there, the Surface line is ideal for business.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Surface Pro 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online, had the surface shipped to my house. Service was excellent! It arrived 2 days early, Good updates from Best Buy as to order status. The Surface Pro 7 (second surface pro for me) works as advertised. I teach online classes and use it for work. Added an after market hub for a large monitor for long work sessions, and the extra ports for my external Hard Drive, mouse, keyboard and some items are blue tooth and that saves on needing an extra port. Got a good deal on the Surface Pro, My son is getting one as well. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 4 out of 5 stars

    Great, but not sure it is worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an SP7 (i5, 8ram, 128ssd) spring 2019 and liked it so much I decided to give it to my brother from his b-day and buy a better spec model (i7, 16 ram, 256 ssd). Here are my thoughts after nearly two months. PROS: -Weight. Very light portable device. Fits nicely in my computer bag with plenty of room for accessories. -Build quality. Nothing about this device feels cheap or poorly made. Also, there are no issues with fingerprints (unless you are someone who doesn't wash their hands) and the matte black finish not chipped at all. -Processor. CPU is great. Geekbench 5 scores: 1300+ single-core test and 4800+ multi-core test (2020 iPad Pro 12.9 Geekbench 5 scores are 1126 single-core and 4720 multi-core). -Battery life. Don't believe YouTubers or so-called experts. Battery life is outstanding. In tablet mode, I get over 8 hours of continuous YouTube viewing (50% brightness, power mode on balance - best battery life, Bluetooth and Wifi both on. And about 7.5 hours in computer mode. So my SP7 last all day when I do basic office work. -Fan. Fan no is a none issue. Very quiet and rarely comes on. -Surface connect charger. Very strong, but detaches easily if pulled off. -Kickstand. Very sturdy but also flexible. -Brightness. Screen is very bright at close to 400 nits (300 is recommended minimum). -USB-C port. I use this port for connecting to a 24-inch monitor when I need more screen space or a dual-screen set-up. -Overheating. I opened 20 YouTube videos at once and the device did not overheat. The temperature stabilized well below 60 degrees Celsius. Also, none of the apps had to be restarted. CONS: -Notetaking. Too big for easy notetaking. My Surface Go 2 was much more comfortable. -Accessories. Does not come with a pen or keyboard. Both of which can be expensive if you don't buy open-box from Best Buy or used from Amazon. -Display. For my needs, the display is too small to do work on for a long period of time. I see this device as a light-weight laptop replacement when I start traveling again. -Price. At a full-retail price of $1,500 (10th gen i7, 16 ram, 256 ssd), my SP7 cost almost as much as the full retail price of my 2020 15" HP Spectre x360 (10th gen i7, 16 ram, 512 ssd). Conclusion. I love my upgraded i7/16 ram/256 ssd SP7, but I can not recommend it over an i5/8ram/128 ssd unless you really need the extra RAM and processing power (you can buy a $30-$50 microSD card to make up for loss in storage) in a very portable device. I didn't have such a need, but it was discounted 35% (which more than covered the cost of MS Office (1-device lifetime), MS 2-year warranty, open-box surface pen and keyboard, and microSD card) and I wanted to treat myself to a b-day present! There is plenty of information on the internet outlining strategies for enhancing the Surface Pro 7’s battery life. From my brief experience, an open internet browser is the biggest drain on the battery (Google's Chrome, Firefox, and Opera browsers all drain the battery faster than the Microsoft Edge browser). Overheating. With no apps open and all apps closed in the background, my Surface Pro 7’s average cpu temperature is approximately 32 degrees . My ASUS laptop's average cpu temperature (i7 8th generation cpu, 16 ram, dual fans) is approximately 30 degrees Celsius. After noting these baseline cpu temperatures, I opened 10 Youtube videos, Word, Excel, Powerpoint, and one of my statistical software programs to see how much both cpu temperatures would increase. Very basic rules of thumb are that a temperature near or above 70 degrees Celsius is seen as running hot, and a temperature close to or above 100 degrees Celsius is considered overheating. With all the above apps running simultaneously (and no apps running in the background) my Surface Pro 7’s average cpu temperature was roughly 53 degrees Celsius. The average cpu temperature of my laptop was about 50 degrees Celsius. Does the Surface Pro 7 get warm when it is pushed? Mine did. Does it overheat or get too hot to touch? Mine didn’t. In short, if you want a great portable computer the Surface Pro 7 is an ideal device.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast, Portable

    Rated 5 out of 5 stars

    Great computer for using during quarantine orders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has proved a great deal during this country and world wide lock down. It's fast and you can add a docking to add multiple monitors. Is light and has the flexibility of using around your home.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Good product, more PC than tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After exclusively having iPads for tablet needs for 8 years, I decided to try the Surface Pro. My problem was that I needed a laptop, but wanted a touchscreen. I'm not a big fan of 2-in-1 laptops, so I found a good deal on the surface and went for it. So far, so good. The newest generation includes a decent hibernation feature, so it turns on quickly. It's powerful enough for any productivity apps I need, and because it's full fledged Windows, I can put an program I need on it. I even tried running Sea of Thieves just see what it looked like. Not good, but it does run! I removed a star for a several reasons. - While the kickstand is great, it prevents it from resting on your lap comfortably. Really only a problem for me if I do work on it. - It's heavy, for a tablet. Not the most comfortable to hold and use to surf the web or read. - After being asleep, it takes a while for it to reconnect to your network. Hopefully something that can be resolved with a Windows update. The positives outweigh the negatives, though. Especially with the accessories. While I don't like that they're sold separately, well, pretty much every "premium" model from any company is similar. Apple finally copied the keyboard, which is my favorite part of the setup. Since I got a returned model, I could afford to invest in all the accessories. The keyboard and pen are the best, the mouse is OK. To sum up, if you need (or just want, and can afford it) a tablet that can double as a very decent PC, the Surface Pro is a great way to go. But, if you just need something for entertainment purposes, I'd say iPad and Android tablets are still king.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Froze 3x & Holding Power Off for 1 Minute Worked

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note, I just got this laptop delivered September 18, 2020. So, I have a Surface Pro 6 that I dropped and also an item from a shelf above fall right on top of it while open resulting in many spider cracks. This was June 2020, so while it still works flawlessly, all these months later, it began getting hot, very hot. And the camera, while still works for Zoom, no longer recognizes me at sign on. Afraid of losing data, I splurged on a Excellent Pre-Owned Surface Pro. Don't know who had this but it was literally spotless and perfect. Better than my Surface 6, also bought pre-owned. I went from i5 to i7 and the speed is unparalleled. Truly. Anyone who says they can't tell any different is crazy. Colors are brighter all programs work at a much higher speed. Windows 10 is just popping, as are the latest Power Point and Word. Just a year later from my first Surface Pro 6. BUT -- 3x now, this laptop just froze. First time was while using my pen to annotate a slide in a Zoom meeting. The entire display froze and would not respond to ANY input. Not even Ctrl/Alt/Del which ALWAYS works. I had to press and hold power for 30 seconds to a minute, or longer. The thing just would not respond. The next time I was just playing games (Zoom may have been open, don't recall) and same thing, no matter what I pushed or tried, no response. 3rd time was today during a Zoom training. Granted I usually have 84 windows open, but I don't know whether had clicked a few items quickly or what but POOF! Locked up. Had to power off to get it to reboot. This is very concerning considering the laptop is not even a MONTH old in my care. And there is no registered owner before me, as was the case on my Surface Pro 6. That previous owner got the SP6 in May 2019, then I got it in August 2019, but the warranty needed a reset to match my purchase date. No such issue with this purchase though. All drivers are up to date and any scheduled updates have gone through. But now that I am past my 14 day window to return to Best Buy, am concerned the freezing will continue or worsen without a clear solution from Microsoft. Other than that, these things are flawless. But for perhaps the power cords. My SP6 lasted 3 months. And by comparison, when my iPad was dropped it was toast. And that was in the house, on carpet. The SP6 dropped onto pavers outside and still held up better and worked for perfectly the past 6 months before it began running hot. I hope I can sort this out. If so, I will update the review, b/c other than freezing and not responding to any buttons pushed for over a minute, it has been flawless and made me a better employee for my job.

    I would recommend this to a friend

What experts are saying

Powered by alaTest

Rating 3.8 out of 5 stars with 16 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about design, portability, performance and durability. Editors are less positive about price and GPS navigation and have mixed opinions about storage. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 87/100 = Very good quality.
  • TechRadarRating, 3.5 out of 5Joe Osborne on November 19, 2021

    Microsoft Surface Pro 7 reviewThe calm before a storm of innovation

    Full Review
  • The VergeRating, 4 out of 5Tom Warren on October 21, 2019

    Microsoft Surface Pro 7 review: I wish this looked like a Surface Pro XMinor improvements in a familiar package

    Full Review
  • EngadgetRating, 4.1 out of 5October 21, 2019

    Surface Pro 7 review: USB-C upgrade, battery downgradeThe Surface Pro 7 is pretty much the same as the Surface Pro 6, with one important difference: USB-C. You'll also get improved performance and microphones, but at the expense of battery life. The Pro 7 is a good hybrid PC, especially for those

    Full Review
  • Tom's GuideRating, 3 out of 5Michael Andronico on August 17, 2020

    Microsoft Surface Pro 7 reviewThe Microsoft Surface Pro 7 delivers strong performance and USB-C but less battery life.

    Full Review
  • Digital TrendsLuke Larsen on October 23, 2019

    Microsoft Surface Pro 7 review: Left behindAt Microsoft's annual Surface event, it launched a brand new, Surface Pro 7, with a couple of small updates to highly-popular 2-in-1. Though the more expensive Surface Pro X has many of the updates people have anticipated, the Surface Pro 7 has

    Full Review
  • PCWorldRating, 4 out of 5Mark Hachman on February 9, 2020

    Microsoft Surface Pro 7 review: Still the best Windows tablet you can buyMicrosoft upgrades the Surface Pro 7 with Intel's new 'Ice Lake' Core chip and a modern USB-C port. Both elevate Microsoft's Windows tablet into Editor's Choice territory.

    Full Review
  • Tech AdvisorRating, 4 out of 5Lewis Painter on March 4, 2020

    Microsoft Surface Pro 7While it might look the same as the Pro 6, the Surface Pro 7 packs a punch.

    Full Review
  • T3Rating, 4 out of 5Christian Guyton on December 20, 2019

    Microsoft Surface Pro 7 reviewMicrosoft fails to shake things up with its new professional tablet

    Full Review