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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 426 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers consistently note the Surface Pro 9's portability, excellent screen, and strong performance as significant advantages. Many appreciate its lightweight design and long battery life, making it ideal for both work and school. While some users mentioned software updates and the lack of a headphone jack as minor drawbacks, the positive feedback on key features outweighs these concerns. The ample RAM is also frequently praised for its impact on application performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 426 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    So many laptops, I picked a good one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a tech guy. My wife's an Apple person, but I'm an android/Google/Xbox user. I have a Google Pixel phone so I wanted a non-Apple laptop to go with my phone. I love the Surface Pro. I find it easy to use. I love the touch screen. With so many laptops on the market, I got a headache trying to decide. But I decided to go with a Microsoft, well established company. I do not regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Exactly what I needed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a small laptop that could also be used as a tablet. I do a lot of school work (reading, notes, watching videos, video calls, etc...) on this laptop and I love it. I can switch to a tablet to read chapters and take quick notes (I bought the slim pen that seems to accompany this laptop), or use it as a laptop to write papers. It is perfect for students that just need a device to do school work on.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Hail to the Surface Pro 9!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A quality tablet for on the go tasks. My second Surface Pro and like the first one, this one does all I need.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this! I love how transportable it is, but also extremely fast!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    works like a laptop but lighter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    light, easy to use. i'm using at work and at home, easy to transport.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small easy to carry fast looks good. I wish there was a better lighted keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Big fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. It’s snappy. It’s light. It’s a pleasure to use.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Dennis

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was simple. It a joy to use. It was not loaded with useless programs.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, fast, sturdy and good display. It’s the right one for me as a university student.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Great machine overall. Only minor complaints.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The form factor, functionality and portability quite frankly can’t be beat. The overall versatility of the machine is fantastic. Battery life has been good. However, even with 16gb of ram, it seems to lag with multi tasking. It also wasn’t very clear that I would need to upgrade to Windows 11 pro to leverage more advanced features.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second surface pro, I like the light weight and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    GPR

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Good Good is an excellent product. Portable ligth Battery with largue life

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Must Get!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing processor. Very beautifully designed and portable for on-the-go users!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Processor speed

    Rated 5 out of 5 stars

    Microsoft-Surface Pro 9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super duper piece of tech! Best and fastest and most powerful laptop I ever used.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick, easy to use, light weight. just love this computer it is my second one.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Great Device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been purchasing Microsoft Surface devices for 10 years for my kids to use for school. They used to come with Microsoft Office (before Microsoft Office 365), which i miss. The device itself is wonderful! It's classified as a computer & does everything a laptop does. I love the bundle that Best Buy has every Black Friday with the Surface & Keyboard. You can't beat that deal!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    My Microsoft pro 9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and very fast and easy. Love it I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface Pro 9

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never touched a Microsoft laptop until I got the Surface Pro 9. I would only recommend it for casual office/school work as it works great with the Microsoft slim pen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Microsoft Surface for the WIN!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is my favorite and I've owned a few Surfaces now. I usually wait until my device dies or no longer holds a charge before doing my research to purchase a new replacement. The setup is always easy with Microsoft devices, so I haven't run into any issues. The screen is a perfect size for a laptop, and getting the keyboard with it was an added bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Perfect size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient, easy to use, light energy forlap work. Well made.

    I would recommend this to a friend
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