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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 426 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers consistently note the Surface Pro 9's portability, excellent screen, and strong performance as significant advantages. Many appreciate its lightweight design and long battery life, making it ideal for both work and school. While some users mentioned software updates and the lack of a headphone jack as minor drawbacks, the positive feedback on key features outweighs these concerns. The ample RAM is also frequently praised for its impact on application performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 426 reviews
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Perfect size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient, easy to use, light energy forlap work. Well made.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Versatile

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in looking for one thing and with the help of the sales associate I could see the product, hands-on. I outlined what I needed in a price comparison and the best price. Once I got it home and used it for a month I was delighted with the versatility of having a laptop and a drawing pad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact and functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the bill for what I was looking for; a laptop PC with the compactness of a tablet. Battery life is very good --- I have yet to truly push its limits but it has worked well when traveling. Processor is powerful enough, handles tasks with ease. Display is bright and vivid, no issues with refresh rate. All in all, a good piece of hardware.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    RM’s 2-in-1 experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2-in-1 is exactly what I needed when going back to school! It’s versatile and has great storage capabilities. I can’t thank Best Buy (and chris, who sold it to me) enough! He explained the value of all the protection plans thoroughly and I knew my options going into the purchase. 4 stars out of 5 just because there was a hiccup when picking up my purchase days later, seems that someone didn’t package the keyboard with the laptop itself and I was turned around a few times trying to have it sorted out. All things considered, I’d recommend it to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    A good Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 9 is a nice iteration of the Surface Pro line. It still has the magnetic charger longevity issues, and the new (Pro X) styling means it isn't compatible with any peripherals, except the pen/stylus, from previous versions (but the combo I got includes the keyboard, so that's covered). Screen is great, speed is fine. Price for the combo was great at $999, since the keyboard alone is a $150 item.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    The Top Choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little unit, light, fast, beautiful screen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Surface pro 9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer works well and is light weight and slim

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Surface Pro Touch-Screen - Intel Core i5 -

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the most compact and adaptable PC tablets you can buy. The removal of the headphone jack is a bit annoying

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Exellent purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great small computer...fine for traveling with it; quite simple to use. This is my second "Surface." I used my first one for about 8 years and wrote two books on it along with a great deal of research on the book contents. it is a good compoutre.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Black Friday Deal on this Bundle

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is simply an amazing deal to get an i5 with 16GB memory WITH the keyboard for $999. I've been waiting for this deal for the past 6 months. Sure, this doesn't have the EVO processer, but you're not getting much appreciable speed with EVO relative to the i5, so in my mind, this stands out as a great value for money. This my 3rd Surface tablet and I've been happy with both. My last Surface is a 7 series that still works amazingly well but I am upgrading now since the 7 's battery was not holding more than 50% of the charge. Get the Surface Pro tablet. They have high build quality and is a great hybrid tablet / laptop device.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Powerful, portable, and great for note taking

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Surface Pro after being an avid user of Mac products. I was amazed by the Surface Pros performance, it switches on quickly and is ready to go in an instant. It has since replaced both my ipad and macbook systems.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Surface Pro 9 keeps getting better

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit heavier than expected but this device keeps getting better and better with use. I now take it on vacation instead of my clunky laptop - it does everything my laptop can do, and faster. The more I use it the more I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer, it is so easy to use. I use it for my personal business and it has everything that I need.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    big Item packed into a small package.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this combo. Was a great gift for my wife to study for classes while at work and while we are on the go. The best part is it so much smaller then most laptops that it will be a great addition.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has performed very well. I still have not tried to do much photo editing and slide shows with it so reason I'm not giving it 5 stars. Keyboard is great, and the clarity of the screen/pictures is awesome. It seems a little bigger than my old Surface Pro but when I compared, they were almost identical, so I like the look of a bigger screen but still very compact.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had it very long, or used a great deal yet, but I really like the larger screen and clarity, compared to my surface go. speakers sound good. so far so good. It was a great package deal. The description said the keyboard wasn't backlit, but it is.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Greatness in small package

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new Surface is wonderful! Provides all the help we need to maintain our records and shop when we need to look up items that pop up at any time! It’s fast, has all the newest programs and provides helpful hints when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Nice tablet/computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a computer and a tablet in one, i can take all my projects with me all the time a new idea comes out, can make a note at the spot need to change my schedule or add to it, rigth at the spot

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for a Surface Pro 4, and let me tell you this is a great step up. Super fast boot up, response, and graphics. It just works. I am happy with this purchase, a little pricey but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for nites and others

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great tablet for note-taking and other tasks in everyday life. Performance is great, and all windows features are available. Good for students and all other windows lovers!

    I would recommend this to a friend