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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 426 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers consistently note the Surface Pro 9's portability, excellent screen, and strong performance as significant advantages. Many appreciate its lightweight design and long battery life, making it ideal for both work and school. While some users mentioned software updates and the lack of a headphone jack as minor drawbacks, the positive feedback on key features outweighs these concerns. The ample RAM is also frequently praised for its impact on application performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 426 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for a Surface Pro 4, and let me tell you this is a great step up. Super fast boot up, response, and graphics. It just works. I am happy with this purchase, a little pricey but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for nites and others

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great tablet for note-taking and other tasks in everyday life. Performance is great, and all windows features are available. Good for students and all other windows lovers!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    This is my third pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the Surface Pros. I have a 7 but the screen is cracked and Microsoft will not fix it because the warranty has expired. Thus, I purchased the 9. I like the Pros because of size of screen and weight

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    My surface

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its keyboard is so smooth and screen is very nice with easily adjustment for brightness. It is touch screen which helps me taking my notes and edit my diagrams for my homework. I really love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth a buy and gentle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smoothness in installing Ms. Office and Webroot. It's slightly heavy but that makes it stud in the hand. It has made my work while on trips seamless. The battery is still new so working as expected...

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Microsoft Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device! The battery lasts a long time, and the processing speeds are great!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great adaptable tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface works as well as any computer with the lightweight portability of a tablet. I love the flexibility I have to stream videos and work from the same device in any location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially skeptical with this purchase, however, i needed a device with windows that can metamorphosed as a tablet. This device ticked all the boxes. Exellent display snd great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface Pro 9 serves us well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Surface Pro 6 before which we liked. New Surface Pro 9 boots up much faster. We go to Florida in winter and is easy to transport. Great computer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice build quality but costly.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look and built quality is very nice. There is no extra SD storage slot but with 2 USB-C (thunderbolt) ports, I bought a separate 7-in-1 usb desk which can be connected to USB-C for anything you want. Battery holds the charge for the day of moderate usage but for heavy and continuous usage, it may not be sufficient. Touchscreen, screen quality, camera picture quality and keyboard are all of very good. Price of surface pro are high but if some deal take off few hundred dollars off, then it is very good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome design and quality! Definitely recommend if you are looking for a smaller computer option.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Lightweight allows me to do my job without any inconvenience of being overweight Ed. It’s comfortably in a small total purse. Keyboard is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop that is easy to cary around

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Surface Pro and I love these. Their slim and lightweight, yet very durable. The only downsides to these are that the keyboard does not offer as good of tactile feedback as your higher end regular laptops, but it's good enough to work with. The other problem I've run into is that when the battery goes bad, it costs more than the unit is worth to get it replaced. These have typically lasted me about 4 years heave use, so I don't mind just purchasing a new one and giving the old one to someone to use as a desktop computer using the power supply attached all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    a good buy for windows users

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the surface pro 9 13" is sleek and quite responsive. best for cases when you are traveling but may need to keep in touch with work from time to time.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love my surface pro

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and lightweight, I love it and the touchscreen is wonderful

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    The Best Windows Tablet There Is

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with prior generations, great performance - easily the best Windows tablet on the market. After some extensive testing, I've decided to return it for the i7 which for my use seems like a better option. The i5 is no slouch, but with some of the huge spreadsheets and such I work on, I'd like the extra speed. BUT, overall, highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    A must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a fantastic product. I use this for work especially tele-conferencing. The camera is amazing, connection is always on point and the versatility is second to none.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Pro 9 Microsoft Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great computer for anyone on the go. It's lightweight, small and can fit in small places, has a range to options available, and is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Emergency computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as advertised. I needed an emergency computer for our daughter whose school computer crashed. This one worked well for her needs

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Top of the line

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent computer, fast in it's responses,and trustworthy in how it gets the results requested. I'm glad Best Buy had it ready to tempt me when I started hunting for a new computer.

    I would recommend this to a friend
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