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Customer Ratings & Reviews

Your price for this item is $242.99
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The comparable value price is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 99 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Pro 9's ease of use, light weight, and performance. Many appreciate its portability and sleek design, finding it convenient for both travel and work. However, some users experienced issues with the keyboard and reported concerns about the battery life. The need for a separate keyboard and mouse was also a point of contention for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-99 of 99 reviews
  • Rated 4 out of 5 stars

    Microsoft - Surface Pro 9 – 13" Touch Screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I like it, but time will tell how it holds up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im enjoying using now. Microsoft Surface never fails to amazes me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really good, i really like the tablet design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works great in every way. Totally recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2-in-1 is just what I needed going from the GO 3 to a Pro 9

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product , excellent store , excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Conputer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would 100% recomend it. Its the best computer I have ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop, must need for college students and staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product !!!!!!!!! It’s my third Surface !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not a Mac but damx good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a windows machine it is pretty good and well built

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 2nd Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying this so far but still have a lot to learn!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The "upgradable storage" is a lie.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all, not a bad device. Impossible to find a 2230 SSD for it however, so the "upgradable storage" is a lie. Best buy doesn't even carry any 2230 SSD's

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    So many glitches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many glitches. Had to restart it so many times.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft Surface Pro 9

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, kept crashing all the time. I really hope this was just a bad batch.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Surface Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my surface pro. my only complaint is that in the picture it is displayed with the keyboard. Don't miss the Device only. Would be nice if that was in BOLD print.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 1 out of 5 stars

    GARBAGE- Don't fall for the Hype

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is defective! Read the reviews on Microsoft, the complaints on from the better business bureau and all the threads on Reddit. From personal experience, this is my second Surface. The last surface I purchased had a recall for a defective charger and sparking. I should have learned from the first one. On the surface pro X, the keyboard stopped working conveniently after the warranty expired. It flickers as if haunted. Imagine being in the middle of a law school (timed) law school exam and the computer takes a huge dump. This computer is only 3 years old. I have been through 2 keyboards and 2 pens at this point. I am finally calling it quits after spending almost 2k. Allowing these big companies to sell these super expensive defective products without recourse should be illegal! If this review deters even one person from buying this hunk of garbage I will be satisfied.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Surface pro 9

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is great. Battery life is not so great. Microsoft can do much bettwr with the life if the battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro 9

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything work excellent and we are making a lot of thing with the Surface pro 9-13

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 1 out of 5 stars

    Worst Laptop Ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst laptop ever. I bought it one year ago exactly and it started giving me the black screen with cursor 11 months after I purchased. Nothing I do to troubleshoot works. I even took it to GeekSquad where I paid a crazy 300 dollars to get it fixed and it is still giving me the same problem. DO NOT WASTE YOUR MONEY!

    No, I would not recommend this to a friend