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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 906 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the Surface Pro 9's ease of use, performance, and long battery life, frequently praising its lightweight design and convenient size. Many appreciate the included keyboard and crisp display, though some find the lack of a headphone jack and limited ports to be drawbacks. A few customers also mentioned concerns about the camera quality and the device's price point. Overall, the positive feedback on usability and performance outweighs the negative comments regarding specific features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 906 reviews
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Best tablet/laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to set up and super easy to look up items quickly

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Good entry tablet, but not enough RAM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface itself is well made and easy to use. The speakers are loud enough for watching a movie, but won't be booming across a room. The video is clear for virtual meetings like zoom and such and works great. Travels really well. Charges with the included power brick or USB C power delivery, so if you're traveling you may not need to bring multiple chargers if your phone/etc also charge with USB C (just get one with enough wattage) The screen smudges a good amount which is to be expected with any touch screen device, so have a wipe cloth handy. The biggest drawback is the 8gb model really isn't powerful enough. With simply running windows and Firefox with just a few tabs, the machine is about maxed in the RAM department. If you want to do any real work and multitasking, you'll definitely need to step up to the 16gb model at minimum.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Adjustability & Durability!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent size!! I also love that it has a detachable keyboard and a touchscreen. The adjustability of the screen is sweet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface pro works great. I love being able to use it as a tablet and a computer. It makes drawing and sketching easy when I’m working in tablet form.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Extremely efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look of the sapphire color is stunning, but on top of that the usability is very good. Its easy the display is crystal clear, it’s fast. All in sll an amazing device.

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    My 2nd Surface Pro since 2016!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Microsoft Surface Pro. My 1st was the 3 and I had it from 2016 until 2023 with NO PROBLEMS ever! So it was a no-brainer to get the 9. Only complaint is that it doesn't have USB connections. Have to get an adapter to attach my camera stuff. That's frustrating. Otherwise I love this computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface Pro 9 Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 9 has almost the full function of a desktop with complete portability of a tablet. Excellent combination with the attached keyboard. Fully functional apps.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd Surface I have bought and I absolutely love the ability to use it as a tablet or laptop. I bought it for school so that I could use Office more easily than a chromebook which was my previous school computer. I dont think I will ever buy anything but the surface brand of laptops. I love them and the flexibility they offer. Love that the Surface pros are lightweight yet powerful.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface works great. Nice battery life. Lightweight and easy to carry around.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Best Laptop I ever got

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, I researched and read articles for 2 months before I bought this. I have an 11 year old high functioning grandson whp loves video games and youtube. He was so happy when he got this Laptop. It plays all his games and videos. The machine is fast, good screen quality and clarity. The speed is FAST. The only thing I miss is the touch screen. I should have gotten that feature. I Love this Brand and Model. I do reccommend this to anyone who will listen. I hope whoever is reading this, that you do it. Sincerely Heather B. Phoenix, Arizona

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Get it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best tablets to use in between work and school. I can multitask with multiple desk tops. Lightweight, battery life is amazing, and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    2 year review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tablet still after over 2 years. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Classroom Need

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the surface. As a professor, it has been heavenly to use in a classroom to write without constantly having to erase as well of how portable it is, only issue with it lack of traditional ports such as hdmis but having a dongle is fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great for business travel

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a surface pro, if you are reading this then you already know.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love this laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my very first laptop . I have used it for everything for From school work and gaming and now I have to give it to my younger siblings and they are grateful for it as well. It’s my very favorite and memorable laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Exactly what I needed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely perfect for working on my business. Not the most powerful computer in the world but it more than makes up for that with its flexibility. Anyone who has a job where you're on the move often I 10/10 recommend. Would also be very good for students ( provided you use the keyboard and mouse pad) due to it being very good for taking notes.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Better than it seems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this product because I decided if I was already spending so much, I might as well have the upgraded 16GB i7 version. That said, now having had both, the 8GB would be fine for most tasks (it really wasn't as bad as the internet made it seem) especially if you are just using it for school or something similar. I recommend getting it on sale, but other than that, It is a good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sexy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice of a hybrid laptop/tablet. I have watched several movies with my girlfriend on here, as well as met clients with this in a professional setting. Looks slick, clean, and sexy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty great device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I didn’t give this five stars is because it doesn’t sit well on the lap. Which is kind of expected anyway, because it’s not a LAPtop. Other than that, it’s a really cool computer, works fantastically. I had one instance of it just shutting down, but it came right back up and was fine after that. If the problem persists, I’ll get it checked out. The battery life is pretty good, but not “all day”.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Loving it, great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Beautiful color, light weight and great performance laptop!

    I would recommend this to a friend