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Customer reviews

Rating 4.6 out of 5 stars with 29 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-29 of 29 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Good value surface pro

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned several Microsoft surface devices over the years and have always enjoyed the form factor. There are many windows and some Linux tablets available; or however, if you have the built-in metal hinge and stand attached to the tablet. Several other windows tablets are more like an iPad, have a magnetically attached back cover, which can fall off or slide off fairly easily. Stripped of the keyboard, the metal hinge built into the tablet makes the surface pro easy to carry without a case. The performance is excellent. The screen is very good and is LCD not OLED the sound is fairly good in my opinion about as good as a iPad Air, but not as good as a four speaker iPad Pro. It is adequate for media, including some music and the 12 inch screen size is superior to the 10.5 inch surface go or similarly sized iPads. I had been hesitant to own an arm based Windows PC related to the compatibility issues. In the last few years, many major programs have an arm native Windows 64 version. Nearly all of the commonly used Microsoft products have been joined by other common products, including Libre Office, and brave. I tested the arm native brave against the most updated arm based edge and found the brave faster – perhaps related to default ad blocking. There is A built-in on the fly emulator Which can supposedly run almost any Windows 64 program. You may run into issues if you have older non-updated 32 bit Windows programs. The keyboard and trackpad are excellent. The combination of the keyboard, surface pro and separately purchased surface Flat pen is just over 2 pounds. This competes well with a iPad Pro with a very expensive Apple keyboard, but is heavier more than a surface go with keyboard. The weight is comparable to my HP11 tablet, which is smaller. Note that the latest version of Windows 11 have the improved recall feature, Which, in my opinion remains a privacy risk. Also, Windows requires an online account, not only a local account. Regardless of Windows drawbacks it is nice to have a tablet that can run almost any program, including some older games without issues. When I travel if I do not bring a Windows device I find that I am unable to complete various tasks, including browser based tasks.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Small notebook for all day use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I acquire new electronics I like to ask myself what it is that I need it for. In the case of the Microsoft - Surface Pro - Copilot+ PC - 12” I was looking for a small media consumption device with great battery life. It was not my intent to replace my performance laptop. One of my most favorite laptops over the years was a Microsoft Surface. This Surface Pro still has that same DNA. The 12” form factor is one of smaller screens and the included keyboard compliments it very well. In the hand the Surface Pro feels premium with its aluminum body and rounded corners. The screen is crisp and colorfull although I do wish it would get a bit brighter. The keyboard has a fabric feeling material on the outside and a smooth soft feeling material on the working side. The touchpad feels very good but maybe a bit on the big side for such a small device as my hand has hits it accidently. The keyboard is responsive and I have no problems with placement or typing feel. I do miss not having a backlight as it would have a nice addition. The Surface Pro is lite and I do like the build quality. There are only two USB-C 3.2 ports but they both support charging and DisplayPort 1.4. There was no included charging adapter although a USB charging cable was included. The Surface Pro has 16 gigabytes of LPDDR5X ram and a 256GB UFS storage drive. That's not a lot of storage but fine for my use case. The Snapdragon X Plus 8 Core processor feels very fast. As this is my first notebook with a Snapdragon CPU I did have some concerns. But in my daily use it has been a non issue. The applications I wanted to install were all available and ran without issue except my bluetooth headphones. They connect and disconnect during video playback and I have yet to understand why. But other than that one issue If I didn’t know it was a Snapdragon CPU and not an Intel or AMD CPU I could not tell you which it had. The full support for Copilot+ PC is still new for me. I plan to take advantage of the new tech so I did want to have it included. I have started some new craft hobbies and I expect to use Copilot+ to help me use new tools and methods and speed up my learning. Finally the primary thing I wanted besides the smaller form factor was great battery life. My performance laptop has a dedicated GPU. It's loud, gets hot and you really need to keep your power brick nearby. None of that is true with this Surface Pro. It is quiet, doesn’t get hot and in my testing I have gotten 10 hours of battery use in a few sessions and still had battery left. This was exactly what I was hoping for and the Surface Pro delivers on my needs perfectly.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A Nice Surface (Tablet)

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Surface with a nice color and kind of soft-material case that covers it (it is also the back of the keyboard). It is a great size to have for portability and use as a small desktop depending on what you are doing. It is not heavy, and it is comfortable to use. And of course, you don’t have to keep the keyboard connected. There is a kickstand that feels sturdy for propping it up for table use. You get two USB-C ports on the bottom. There is no power port or power plug (to plug into the wall). That part is disappointing. I can obviously by a separate plug that accepts USB-C, but that’s extra. I’ll admit, I did not like the type of port my previous Surface used (for power plugging), it was weird, long and always forced the plug in one direction; you would have to keep flipping it depending on how/where you needed the Surface to sit. So that is good. But somethings still need a power plug. There are not enough ports wherever for everything to always be connected and I don’t want a USB hub. Performance is good. Display is nice, bright and clear. Text, pictures and video all look excellent. Audio is fine. Battery life is good – lasting more than the day. The Surface can handle the things I use it for – regular use, office/productivity, internet, audio, video. The touchscreen works well and is responsive; and the same for the keyboard (keys and trackpad). If you view this as a tablet first… with tabletop (like a baby desktop) capabilities, then you are looking in the right direction. My favorite thing about this is the right portability size and the keyboard, which flips over to cover the screen, showing a nice material cover. If you want a 12” tablet with a keyboard, then get it, as it is more of that than a Surface laptop.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Powerful 2-1 Device

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface Pro Copilot+ PC 12 with the Snapdragon X Plus chip and case is an all in one solution and offering from Microsoft. This lightweight portable compact 2-1 device comes loaded with features for everyday tasks that are great for on the go or mobile needs. Pros: Lightweight Battery Life- 7 hours nominal use Bright Screen Powerful Cpu Cons: Tradeoff from previous Version Not many Ports Strains under heavy usage Review: My time with this tablet was over a few days worth of work, I had to wait a few days because- it doesn't include a wall plug in adapter just the charge cord. So I had to order me a powerful 65w plug. Once that was in I was off to the races, quickly installation and setup. It allowed me to quickly migrate my current desktop to the device. After all the updates it took roughly 25 minutes to get going. I was back in business writing in my document which had 480 pages in word, which i did notice it bogged a little trying to load all at once. But after a minute it smoothed out. Now where i had it under heavy usage was playing music, an excel sheet up and my word document, it tended to get a little slow in transitions. I believe maybe it was my data sets in excel i was running. Overall the keyboard that comes with it is very responsive, I notice they changed the connection design from the upgrade they had last year. It didn't give me any issues , just something I noticed on this version. Final Thoughts: This device is leaps an bound better than those on the market i have used from other companies. It does the job and it is slick. The screen is super bright in sunny areas so I loved that.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Responsive, snappy, great battery life

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been able to spend a few days with the Surface Pro 12, a portable PC tablet with a 12” touchscreen LCD screen, a Snapdragon X Plus 8 core processor, and 16 GB of Ram. Storage is at 256 GB of RAM, and it comes with 2 USB-C ports. This bundle includes a keyboard that snaps into place, and has a nice Alcantara finish on the backside, and the tablet itself feels nice and premium. I’m going to get some of my dislikes out right off the bat. First, no power supply in the box. Just a USB C cable. Microsoft says that any 27W or higher USB-C supply should work. Unfortunately, I don’t have anything higher than a 20 Watt power supply sitting around, so charging is extremely slow and the cable and the power supply I have get very warm. That means that I will have to buy an additional power supply capable of charging the Surface Pro 12. In the past, the Surfaces that I purchased came with a power port unique to the Surfaces, so one of the USB ports didn’t have to be utilized for a power input. Not happening on this Surface Pro. Speaking of USB ports, all this tablet comes with are two USB-C/3.2 plugs. If you are hoping for wired connectivity, this will be a limited factor. My last gripe has to do with the kickstand that the Surfaces come with. It is virtually impossible to place the Surfaces Pro 12 on your lap and type on it. It doesn’t sit on the legs well, due to the design of the kickstand. I keep hoping that Microsoft will figure out something different here, but it’s still the same design as the Surface Pro that I have from several years ago. Okay, now that my griping is done, onto the good. In use, the Surface Pro 12 was snappy, never got hot, never got bogged down through use, never stuttered, locked up, or hesitated; it simply worked and did so very well. And the battery life was absolutely outstanding. I went a full day of use, never turning the screen off, using the Microsoft suite of programs, watching Netflix, browsing the web, and responding to emails and still had half a battery left at night. Two thumbs up for that! Another plus is the keyboard. Very responsive, has a great feel, and easy to type on. In conclusion, pretty happy with this unit. Connectivity is a little sparse for me, I could have really used an added standard USB port (yeah, I still have a lot of peripherals that have the ‘old’ USB connections), and I was a little disappointed in the screen brightness and the lack of a power supply. But otherwise, I think this is a great little tablet that fits well into its price point.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Lightweight, fast, great alternative to an iPad

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface Pro is a perfect alternative to an iPad or Android tablet. If you only need web applications, and access to Microsoft Office or to consume media this tablet is great. The ARM processor is great for power use and speed when you need a computer on the go that works like a tablet but still can be a productivity tool. In terms of hardware, the screen/display and sound is great. The keyboard is what you'd expect to see from Microsoft and feels pretty solid with the right feel for typing and using it wherever you go. I think it's just the right size to take with you on the go. The touchpad has a nice feel and is responsive but not too sensitive. It comes with a USB-C charging cable so you can charge it wherever you go, but doesn't come with the AC adapter, so make sure you either have one already or get one with this. The only thing to be aware of with the ARM processor is that some programs which don't have ARM support may not work properly. Microsoft has a list of compatible software so if you have a specific program you need to run you should check to see if it's listed first. There are some on the list that do work that are not listed and they are updating compatibility all the time. The programs you might run into issues in emulation are with are those with specific graphics requirements or work with special hardware. In a nutshell, if you want a tablet that's like a computer for certain tasks like email, and office applications this little tablet is great. It's fast, has great battery life and works pretty good. I'd recommend it if you don't need to do gaming or have special apps or programs you need to use that are not on the compatibility list.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A great hybrid tablet/laptop!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 12” is a huge improvement from previous generations, but using windows without a keyboard can be frustrating. The design and the quality of the Surface Pro is really good, I especially love the built-in kickstand, it’s both solid and convenient. The keyboard that comes bundled with the tablet feels great to type on. The soft TPU feel makes it very comfortable to rest your palms, and the keys feel good to press. The keys are backlit, and the touch pad is just the right size to where you don’t accidentally bump it while typing, yet it’s big and wide enough to be very functional. The back of the keyboard has a nice suede texture and looks premium. The Surface pro 12 has a 12” touchscreen LCD display, it has a 90hz refresh rate. While the display looks nice, I really wish Microsoft would have made a 120hz display for this device. For the most part, it looks good, it’s when you start scrolling through pages that it starts to show the lag of a lower refresh rate. The screen gets bright enough to see outside during the daylight, but some software features like the adaptive color feature, make the colors look washed out or dull. Luckily, this is an option that can be easily turned off under the settings. The Surface Pro 12 is powered with a Snapdragon X Plus processor and has 16gb of ram, which makes the laptop/tablet an impressive device. It can handle Microsoft’s AI copilot features incredibly fast. I asked Copilot to write me a cover letter just giving it very minimal details, and within a matter of seconds, it wrote me a very professional cover letter. This was both impressive and scary. The Surface also handles multi tasks efficiently, such as writing this review in Microsoft Word while simultaneously playing a movie on Netflix in split screen. Everything worked perfectly and didn’t stutter, and the speakers sound amazing on this tablet. The Surface Pro 12” is a great device, but to be efficient, it still needs to be used with the keyboard. Using it in tablet mode works, but Windows 11 is not an ideal OS for using just a touchscreen. I really don’t like that Microsoft didn’t include the charging brick, and I wish the screen would have been 120hz but overall, I am impressed with this device. This is a perfect device to use for everyday tasks like browsing, streaming, and even productivity. If that’s what you’re looking for, then I would definitely recommend this.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A Highly Portable Tablet/Laptop Combo

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to receive this Microsoft Surface Pro 12" Copilot Snapdragon Tablet to evaluate and review. It comes nicely packaged and the build quality is excellent. With a stron metal jacket encasing the tablet, it is built to last and provide a great amount of use. The Microsoft Surface Pro is equipped with a 12" color touchscreen, Copilot AI, front and rear-facing cameras, and voice capabilities. An optional detachable padded Keyboard and a Surface Slim Pen are available. The back of the tablet has a grooved area to attach the Surface pen and the lower half of the back folds out to act as a kick-stand for the tablet. Setting up the Surface Pro 12" tablet takes a little time and is easy to get to the settings and applications you want so as to make it yours. The tablet is lightweight, has a long lasting battery, and is quite comfortable to travel with or use at home or office. There are two USB-C ports for charging or attaching other devices. I really like this new Microsoft Surface Pro 12" Copilot + PC and plan on using it as my go to travel laptop/tablet.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    12" Surface Pro

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unboxing the surface pro was a simple process, no issues. I had a bit of hesitation, wondering if this would be a different experience from android. It was a needless worry, so far the only differences are the play store and ctr-alt-del to fully shut it down. Going thru the setup up process of language and other permissions was quick and easy, as whatever I didn't want to do at the time I was able to skip. The controls, on/off and volume are located on the top left corner of the computer and are responsive to any easy touch. The keyboard is very quiet when I'm typing and unexpectedly, it's actually backlit. It connects to the Surface Pro via magnets. And because it's sealed, there'll be no cookie crumbs falling through the cracks. There are two cameras, a front and rear facing, that are both very good. For the front facing, a little light shines that let's you know it's on. On the back side of the unit is a spot to hold your slim pen. Please note here, it is not included. I found this to be very disappointing! Finally and most exciting for me is the AI Copilot. It amazes me how far the computer has come. Interacting with it is like talking to a friend. You are able to choose the voice of male/female and an accent or not. No question is to dumb or far fetched. I have two laptops and an all in one desktop, they are now all being benched for this 2 in 1 computer.

    I would recommend this to a friend
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