Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$899.99

Customer reviews

Rating 4.7 out of 5 stars with 132 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the Surface Pro's portability, battery life, and build quality. Many users find the device performs well, with a fast processor and a bright screen, while remaining lightweight and dissipating heat effectively. However, some customers are negative about the limited port selection and the storage capacity. The form factor of the 12" screen is also a point of discussion.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 132 reviews
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Micro soft surface pro gets two thumbs up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “This product is very accessible and convenient when you are on the go. The program runs very smoothly and is able to multitask when under intense work. The battery life is excellent and doesn’t need to be constantly plugged in. The 2-1 design is a great fit for me, as I was also trying to invest in a tablet as well. Overall, the product has proved far superior to the expectations I initially expected“

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Small but mighty!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact size, lightweight, good response speed, crisp graphics and text. Great computer for travel.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Portability

    Rated 5 out of 5 stars

    Surface pro 12 - Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 12 has quickly become one of my favorite devices. I really like the compact, lightweight form factor-it's super easy to carry around, whether I'm working in the lab, at home, or on the go. The touchscreen is excellent: smooth, responsive, and perfect for both productivity and casual use. The keyboard is surprisingly good too, with solid key travel and a comfortable layout that makes typing feel natural.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    EASY TO USE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THIS MACHINE. I USE IT FOR BUSINESS BOTH AT HOME AND ON THE ROAD. IT IS SMALL, SO IT IS EASY TO CARRY--THOUGH IT WEIGHS JUST OVER 2 LBS. THIS ONE CAME WITH A KEYBOARD SAVING ME THE TIME OF RESEARCHING WHICH KEYBOARD TO GET. IF YOU ARE FLYING AND USING THE ENTERTAINMENT, YOU CAN REMOVE THE KEYBOARD. LONG BATTERY LIFE.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Perfect blend of portability, performance, value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent given the price of $649 and the fact that I have been able to replace my MacBook Pro and iPad with one easy to carry device. The battery life is great and only requires I carry a smaller 45W charging block. The computing power is enough for light photo editing and AI development.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Love my pro

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always loved my surface plus's, especially for travel purposes, but these new ones are great. Longer battery life, very fast processing power and just overall perfect for my needs

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Portability

    Rated 5 out of 5 stars

    just the device I needed this year

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful device and also what computer has a back camera unbreakable sleek easy to move around with and it came with the keyboard

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best bang for my buck!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fast for what I need. It’s small enough to travel with. I didn’t buy one with a lot of memory, instead I bought an external hard drive. It’s used for work only. I like the flexibility of using the keyboard or not using it. It’s not bulky. I had recently made the switch from Dell which I had been using for decades. I’m much happier with this purchase, and the functionality of it. I’m looking at buying another for a work computer. The fact that you can use it for many different things is great!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Tablet style computer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the versatility of this product, great speed, beautiful color. It is light weight and with the option of the keyboard makes it user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Very fast and easy to.use. the 2 in 1 feature is great. Can be used as a tablet or a laptop...but act more like a laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Pro Review

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the Microsoft Surface Pro for about a month, and it has been excellent for school, research, and everyday entertainment. Performance is very fast and responsive. I regularly use it for writing papers, online research, streaming, and multitasking between multiple browser tabs and documents, and it handles everything smoothly. Battery life has been one of the biggest surprises. I can comfortably get through a full day of schoolwork and media use without worrying about charging. Standby battery drain has also been minimal. The keyboard bundle makes it feel like a true laptop when needed, but I still appreciate being able to detach it and use it as a tablet for reading or watching content. So far, I haven’t experienced any issues or annoyances. It feels quick, lightweight, and well-built.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Tablet Microsoft

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing, super light and portable and the battery last forever

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Surface Pro Bundle

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for school work and multi tasking. Portable and battery lasts all day with normal use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface tablet is exactly what I had hoped to get. It is great size, has great resolution, no video lag, and fast internet. The keypad had nicely sized keys. Charging with the appropriate adaptert is fast. I would recommend this to family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Must buy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, light weight, touch screen very responsive, love it. Works like a laptop but just better.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Best Buy Employee

    Rated 5 out of 5 stars

    Very good

    |
    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my girlfriend and she loves it for real estate, it connects to her phone with Bluetooth and the mic quality is better than her iPhone 15. The processor is good enough for her to have over 10 tabs open at a time while using co pilot and a couple other programs open for her brokerage. No need for screen protector with gorilla glass 5 screen too.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love it. Worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, got the bundle because it was cheaper & did not disappoint. It kinda sucked the bundle wasn’t available in the color violet (I asked) but a simple violet case fixed that and I’m really happy with the purchase. I use it for school and it’s a good choice (though pricey) if you want something portable but don’t want to use a tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Device and Amazing Service.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro has been perfect for my college work. It’s fast, lightweight, and makes studying and assignments so much easier. The workers at the store were incredibly nice and helped me feel confident about my purchase. I’ll definitely be coming back to this store for anything else I need.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great fast laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love th thin and portability of it. Also super fast. It can handle anything I throw at it

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Port selection, Screen brightness

    Rated 2 out of 5 stars

    traded it in for an hp model

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is small, adapter needed to be purchased to connect to outlet, didn't like easel stand, power connection on top side of screen is awkward, no portal to plug in a mouse.

    No, I would not recommend this to a friend
Sponsored