Customer Ratings & Reviews

I've been a long time user of surface products. Coming from the surface pro 3, pro 4, pro 6 and pro 8 while sidestepping across the go 2 and laptop 4. I can say this is a bag of mixed feelings. To keep this short, if your current use case is with modern apps and online/cloud based productivity software. This could serve your needs just fine. However, if you like experimenting with software, interconnecting with older devices such as printers, drawing tablets and/or other connected devices, there's a potential for issues. While this isn't a gaming device, it can handle simple clickers, which many may not be optimized for this type of PC. Key takeaways + These seem like the thinnest and lightest in the surface current lineup (1.5 pound and 0.3 inch thick), certainly a smaller profile than my previous Pro models. + Powered by the Snapdragon X Plus processor, which includes a 45 TOPS NPU for AI tasks. + The ARM chip and hardware give this very long battery life with claims of 23 hours of video playback and 16 hours of web browsing. + Limited to 2x USB-C 3.2 Gen.2 ports with no upgradeable components. + Unlike prior models, the surface pen now attaches to the back of the case, instead of the side. Which is less practical. Like most Surface products, this arrives in a premium aluminum shell. It's passively cooled for a no-noise, distraction free user experience. Using it as a tablet is not ideal with Windows as the OS. Using a touchpad or mouse is essential. With these NPU-equipped chips, the AI PC is becoming the new standard, with features like Copilot, and Recall at it's core. The display is premium and offers a high visual fidelity experience, with smooth animations, vivid colors and accurate touch controls, not a huge shift from previous generations. With the current lineups shift to ARM, these new gen 2-in-1 tablets offer substantial battery life increases. This is most notable with standard everyday use and while in standby. However, this same transition is likely to introduce compatibility issues. While Microsoft’s Prism emulator improves compatibility with x64 apps, legacy software may still not work well on ARM-based Windows. For the average user, where your needs will encompass email, banking, web browsing, and shopping, these units will be worth 5-stars. However, for more technical users that need to pair a variety of software or hardware, this will be worth 3-stars. A powerhouse with productivity tasks-ARM architecture could be issues.

Purchased this to surf the web while watching TV. I like it so much I now use it for looking at recipes, do it yourself projects and streaming where my regular laptop is a hassle. I highly recommend this

My daughter loves hers! Perfect combination of a tablet and laptop. She is ready for college.

Ive had my surface pro 8 for a month now and love it. This is my 2nd surface pro; I had that one for 9 years so it was definitely time for an upgrade.

Love my new Surface Pro replacement as I've used them for years but needed a Win11 compatible unit. And its speed and usability improvements are excitingly noticeable.

The Surface Pro 12” (2025) is thinner, lighter, and more comfortable to hold than earlier versions. I owned the Pro 6 back in the late 2010s. I had to return it because it was not a good tablet and the Windows app store was so poor in quality. I also tried the Microsoft Surface RT, their first ARM CPU tablet. I returned that one as well. The new Surface Pro has a redesigned fanless body and rounded edges on the kickstand. Everything on the whole device feels smoother and more seamless. This is probably the best looking and nicest feeling tablet over 11 inches that I've owned. It's balanced, not heavy, it's not overtly large or unwieldy. It's the best Surface Pro hardware Microsoft has released. The display is a 12‑inch IPS LCD with a 90 Hz refresh rate. Indoors, it looks fine, but outdoors and under lamps it struggles with reflections. It doesn’t match the OLED or 120 Hz options available on the larger Surface Pro or the competition, but the 90 Hz panel balances smoothness and efficiency. The speakers sound clear, balanced, and get loud enough to fill a room. Watching videos or listening to music was just as enjoyable as any tablet I've used. The keyboard has been redesigned too. It no longer offers an angled typing position like the previous Surface tablets or the newest Surface 13 inch. The magnet is still very strong and it attaches and detaches quickly. You feel confident that it’s not going to disconnect with a simple light tug or bump. Typing feels comfortable thanks to decently sized keys. The keys are backlit keys, a large trackpad, and the rubberized finish on the top. The bottom of the keyboard is layered with felt that makes it feel premium. In spite of the positives the keyboard is still best used on a desk or table. It's not incredibly comfortable on your lap and a bit difficult to maintain on there. The brains come from Qualcomm’s second fastest Windows ARM chip - the Snapdragon X Plus chip, sitting just below the flagship Snapdragon X Elite in Qualcomm’s lineup. For everyday tasks like browsing the web, checking email, video meetings, or streaming media, it runs smoothly and stays completely silent because there are no fans. Even while in efficiency mode, it feels snappy and responsive. However, storage is UFS rather than SSD, which is slower, and because of this I would avoid the entry‑level 256 GB option. Microsoft also removed the Surface Connect port, so charging now happens only through USB‑C. I don’t mind that choice at all, USB-C should be a universal standard with devices. I just wish companies would agree on a standard charging and communication protocol over USB-C. Both ports are placed on the right side, which can be inconvenient. They should put one on each side. Both ports are USB 3.2 at 10 Gbps and support PD + Fast Charging (45W+). I really wish they would have included Thunderbolt at least on one of the ports. Battery life is a strong suit of this device. In everyday use, I get around eight to nine hours, easily. The Surface Pro 12-inch is a solid choice, especially for students or anyone who needs a secondary device with a proper desktop OS and a good keyboard. Plus, the fact that it's silent (no annoying fan!) and reasonably priced makes it even better. Though there is a caveat with the software as there are limitations. Windows on ARM has improved a lot, and popular apps like Microsoft Office run well. But older or less common programs may still have compatibility issues. More importantly, Windows is still a desktop‑first operating system. When the keyboard is detached, the interface becomes more touch‑friendly, but it’s not as smooth or intuitive as iPadOS or Android. The Microsoft Store, even though better than when I owned the Pro 6, still lags far behind Apple’s App Store and Google Play in terms of app variety and quality. The Surface Pro 12”, like all Windows on ARM devices, includes a built-in compatibility layer that lets it run many traditional Windows programs designed for x86 and x64 processors. Though, apps compiled for ARM64 run natively, offering better performance and efficiency. This means that while the Surface Pro 12‑inch is closer to being a true tablet than past models, it’s not there yet. I think a part of it not being there is the display scaling is not there to make an easy to use tablet (when the keyboard is disconnected). There isn’t a charger in the box, which feels like a cost‑cutting move so once you add the pen, keyboard, and charger, the total cost is far from budget‑friendly. Its portability, premium build, and excellent battery life make it attractive, even with the compromises. If you need more from your laptop than you’re better off with a clamshell formfactor laptop. In the end, the Surface Pro 12‑inch is Microsoft’s best attempt so far at creating a tablet‑like device - it just isn’t a great tablet. Windows remains desktop‑focused, app support is uneven for ARM, and the experience doesn’t match the polish of an iPad or Android tablet even if those are touch app-first operating systems. I wonder which of these operating systems is going to finally figure out the formula for a device that works great as a tablet and a laptop. This one is not yet there, but it’s moving in the right direction.

I love shopping at Best Buy because they always have a large selection of products to compate and you always get the latest technology, I use my surface pro at work and it's amazing!

Works great and has a long battery life. Preloaded softwares take up about 80gb.

It was time for me to transition from my old office laptop (five years old) to a new device that would be as portable as possible, lightweight, with a 12-inch screen. All that makes for an ideal commuter companion. My goal was to be portable for quick readings and reviews on the subway, but also to have a device that, once in the office, could handle all my work functions: Teams, Excel, Word, and email. After a week of working with it, the Microsoft Surface Pro Copilot stands out as a versatile 2-in-1 device, combining the portability and multifunctionality of a tablet with the power of a full laptop, thanks to its Snapdragon X Plus 8-core processor, 16GB of RAM, and 256GB SSD. Opening the box, it’s clear that Microsoft’s developers have put significant effort into aesthetics. The silver chassis is light and easy to carry in a backpack or briefcase. Its lightness doesn’t compromise quality, and the materials still provide a sturdy device that can handle daily commutes without scratches or damage. The integrated kickstand offers various opening angles, making it easy to adapt your workstation to the available space while still facing the screen and the front camera (as with most tablets, a back camera is also available). I also added the magnetic Surface Keyboard (separately sold), which left a strong positive impression. It attaches securely, transforming the tablet into a full-fledged laptop in seconds. The touch mouse pad is good but some lagging sometimes. Regarding the screen, the 12-inch PixelSense touchscreen is bright, clear, sharp, and responsive. I enjoy reading my work reports and PDF books on the train, and the device delivers excellent performance. It’s so comfortable that I ended up adding a stylus pen to my kit, allowing me to take notes and add comments while reading. Quite good sound delivered on its speakers and very good mic quality for the working meetings (according to the interlocutors). In terms of technological performance, the Snapdragon processor makes the Surface Pro a perfect multitasking and office work device. The new addition of Copilot as an integrated capability seems to be a major factor that I have only scratched the surface with. This device is absolutely perfect for my needs with productivity tasks, documents, and light edits. However, I see some limitations in performance for power gaming (not a requirement in my use case) or major video editing (I will miss being able to edit my Insta360 camera videos because the software is not compatible). The previously mentioned performance aspects of the Snapdragon processor provide the advantage of extended usage and battery life. In this area, the Surface Pro provides almost all-day battery life (around 10 hours of my normal use) with a single charge. Again, this was important for my business case in selecting this device. In terms of connectivity, I feel this is an area where the device falls short because it only includes two USB-C ports. I understand that I can use Wi-Fi or Bluetooth options, but considering the size of the screen, I miss at least having an HDMI connection for work in the office. I suspect that engineers are simply assuming that a hub is necessary to expand this functionality. I have similar mixed feelings about the storage. With 16GB of RAM and a 256GB SSD, you can be sure that the laptop will handle the storage needs of the average user. Now, I also think that cloud archiving will soon become a necessity. Despite the couple of aspects mentioned above not being relevant to my user needs, I need to make one major final consideration. There is a big disappointment that this product costs a full star in this review: there is no charger included! First, this is a major concern because I didn’t know; it took a deep review of the box to notice it when I found a paper note saying that it is sold without a charger (it just includes a USB-C to USB-C cable). How is it possible that they are selling a laptop and not including a charger? To be clear, not just any charger will work; it only worked properly with my old laptop’s 65W charger. With all that, the product is great for users on the move looking for flexibility and long battery life. The product adds new AI capabilities that I am sure I will adopt as a user; however, I want a charger to be considered a basic need and included.

Best computer and the only ones I will buy! I have also had great customer service with Best Buy!

Very satisfyed with my purchase. Very pleasant people that took care of me in the store

Nice Surface with a nice color and kind of soft-material case that covers it (it is also the back of the keyboard). It is a great size to have for portability and use as a small desktop depending on what you are doing. It is not heavy, and it is comfortable to use. And of course, you don’t have to keep the keyboard connected. There is a kickstand that feels sturdy for propping it up for table use. You get two USB-C ports on the bottom. There is no power port or power plug (to plug into the wall). That part is disappointing. I can obviously by a separate plug that accepts USB-C, but that’s extra. I’ll admit, I did not like the type of port my previous Surface used (for power plugging), it was weird, long and always forced the plug in one direction; you would have to keep flipping it depending on how/where you needed the Surface to sit. So that is good. But somethings still need a power plug. There are not enough ports wherever for everything to always be connected and I don’t want a USB hub. Performance is good. Display is nice, bright and clear. Text, pictures and video all look excellent. Audio is fine. Battery life is good – lasting more than the day. The Surface can handle the things I use it for – regular use, office/productivity, internet, audio, video. The touchscreen works well and is responsive; and the same for the keyboard (keys and trackpad). If you view this as a tablet first… with tabletop (like a baby desktop) capabilities, then you are looking in the right direction. My favorite thing about this is the right portability size and the keyboard, which flips over to cover the screen, showing a nice material cover. If you want a 12” tablet with a keyboard, then get it, as it is more of that than a Surface laptop.

Great product and price. I brought the surface computer 12 for my wife as a Christmas gift. This is a upgrade from my surface computer which I still love.

I found this Suface 12 inch was a superior device and would fully meet all my expectations and needs in a tablet/laptop.

The Microsoft Surface Pro Copilot+ PC 12 with the Snapdragon X Plus chip and case is an all in one solution and offering from Microsoft. This lightweight portable compact 2-1 device comes loaded with features for everyday tasks that are great for on the go or mobile needs. Pros: Lightweight Battery Life- 7 hours nominal use Bright Screen Powerful Cpu Cons: Tradeoff from previous Version Not many Ports Strains under heavy usage Review: My time with this tablet was over a few days worth of work, I had to wait a few days because- it doesn't include a wall plug in adapter just the charge cord. So I had to order me a powerful 65w plug. Once that was in I was off to the races, quickly installation and setup. It allowed me to quickly migrate my current desktop to the device. After all the updates it took roughly 25 minutes to get going. I was back in business writing in my document which had 480 pages in word, which i did notice it bogged a little trying to load all at once. But after a minute it smoothed out. Now where i had it under heavy usage was playing music, an excel sheet up and my word document, it tended to get a little slow in transitions. I believe maybe it was my data sets in excel i was running. Overall the keyboard that comes with it is very responsive, I notice they changed the connection design from the upgrade they had last year. It didn't give me any issues , just something I noticed on this version. Final Thoughts: This device is leaps an bound better than those on the market i have used from other companies. It does the job and it is slick. The screen is super bright in sunny areas so I loved that.

This is my second surface. I had my first for 10 years and the only reason I’m replacing it is that it’s not Windows 11 compatible.

it works beyond my expectations, would highly recommend

It's been great to use for school while working a travel job

My boyfriend loved his new surface pro for Christmas he was very excited.

Its nice and compact for smaller task, but can get similar and cheaper for lower price