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Customer Ratings & Reviews

$1,499.99

Customer reviews

Rating 4.6 out of 5 stars with 1294 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,294 reviews
  • Cons mentioned:
    Software compatibility

    Rated 1 out of 5 stars

    Not a great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a great tablet, but I wouldn’t recommend buying it if you want all the normal functions a laptop comes with. This thing isn’t compatible with anything because of its ARM64 processor. Adobe Illustrator cant be used, I can’t connect my label maker to it because it’s not compatible, not even my office copiers can connect. It’s just not great for the purposes of a laptop, and you could get a tablet for much cheaper.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY - Riddled with Issues, Save your $$$!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is beautiful, functional and was everything I wanted in a laptop AND tablet. The display is bright, speed amazing, keyboard smooth/nicely designed for quick typing, and on keyboard pen charging was a dream come true. That being said, it is severely prone to hardware issues. In the year I have had the device I have had it serviced 4 times for the same overheating/blue screen/bootable operating system issue with no relief or "eligibility" for replacement. Overall, a great design but NOT durable and NOT worth the $1000+ just to replace in less than 1 year. Do better Microsoft.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    CarlosN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was fine, and quickly, I had a great day, thank for all...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable laptop for powerful work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Was hesitant to buy initially but turned out to be a good purchase from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Surface 13”

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display is amazing. I have paired with new detachable keyboard and the pen holder is a plus. This is my 4th Surface and favorite- the graphics/display are a differentiator.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good battery life. Sub par processor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First the laptop preforms well. It is quick and has a long battery life. The downside is it uses arm x64 snapdragon processor which many programs don’t work on. It almost makes the laptop more like a very high end Chromebook because of this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro purchase from Best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediate delivery, nice product and price is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great designed pc with multiple functionality, and splitter

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Notebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as quick as newer more expensive Surface notebooks but well worth the lower price. I have owned several Surface before of different sizes - always pleased with my choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy w/ Confidence!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to be a 'only Apple' guy, until the Surface Pro. The Surface Pro, and all related products, are ultra durable and reliable. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fast computer definitely more than I thought it was when I first was looking into it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had multiple microsoft pro. We used them for everything. Thankfully they have lasted for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it …!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just simple and powerfull. I just love it. No need to say anything else!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scarface pro

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and reliable hybrid pc, great value for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Good product. I like it so much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent option PC + table

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and its too light!! Although I though the battery will be better, its not bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Surface Pro owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so satisfied with my first Surface Pro, when it was time to upgrade this purchase was the logical choice. So far I have not been disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. It fulfills all my needs and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it works great however i don't think it is as fast as my surface pro 4. Still learning all the in's & outs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Left Apple for Surface

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need it to do. I have always been an Apple guy, but went out on a limb purchased the surface and absolutely love it!

    I would recommend this to a friend