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Customer Ratings & Reviews

Your price for this item is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 242 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Surface Pro as a lightweight and versatile device with a long battery life and excellent performance, thanks to its Snapdragon X Plus processor. They appreciate the vibrant display and the added AI capabilities of the Copilot+ PC. However, some users express concerns about the high price and the fact that the keyboard is not included.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 242 reviews
  • Rated 5 out of 5 stars

    Happy Microsoft Surface Pro Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m impressed with this new Microsoft Surface Pro! I have always had apple products, but looking towards the future of AI content. With this computer, I am able to use like an iPad, but with additional Windows software and Microsoft Office software. I also like the removable storage option on the back. If I want to add more later I have that option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am beyond impressed with this laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE LOVE LOVE THIS LAPTOP!! It is so amazing, I love everything about it. I got it for college as a pre-med student. It works great for virtual labs and it is also perfect for studying if you get the keyboard with it. I am beyond impressed with this laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great features.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was uncertain about what to buy as a medical student, but I'm so glad I chose the new Surface Copilot! It’s a fantastic tool that really supports my studies and helps me stay organized. The features it offers, like note-taking and quick access to medical resources, make my workflow so much more efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product. I really liked it a lot and it’s been already been very useful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device, Love it. Screen is amazing, very fast, and great response time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it feels really nice and comfortable to use and the speakers sound really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. It fulfills all my needs and more

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for work from home users.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one has wifi and all capabilites to be efficient. No issues. Including windows updates. All apps used outlook, multiple browsers open and running in background works just fine. Only issue did not have eSim capability.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unreliable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this computer... It's feature-rich and fun. But it's not got the most basic thing a laptop needs: reliability. Sometimes the charger works. Sometimes it doesn't. Sometimes the pro keyboard charges. Sometimes it doesn't. Sometimes it just wakes up when you hit the power button like a regular tablet. Sometimes you'll just be staring at the windows logo for 30+ seconds waiting for it to boot up again like you fully turned it off or something instead of just shutting the lid. Generally, startup times are rough, the longest I've seen in many years. Even in the 3 minutes of typing this, the screen flashed black and now is a warm light tint instead of white. It has very long startup times. Software misbehaves with ARM. I never got VLC for Arm to work, and VLC for Intel run with compatibility emulation doesn't work quite right. Super basic stuff here. Haven't gotten my external drive I've been using for years to consistently connect to the USB-c port with a hub (and there's no USB-A port). Haven't gotten Windows network drives to behave consistently. And copilot is a marketing gimmick. Very untrustworthy and generally annoying. One of my first interactions with it was just asking "what day of the week is the 20th?", to which it responded with a random day which was not correct for this month, the next month, or the previous month. Instead of being concise and correct, it's fluffed with dialogue-like words asking you how you're doing and things (weird) and gives inaccurate data. MS Paint AI is a gimmick too. Fun for 30 seconds and then when you actually need something from it, it's just not good enough. If it just worked right, it'd be 5 starts, maybe 4 since AI is still just a gimmick at this point.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer! It is quick, has long battery life, and very light when carrying in my bag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    From an iPad Pro to Surface Pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Coming from and iPad Pro to the Surface Pro, I can say they both have their highlights. However, I made the switch because I needed something that offered near full laptop capability while maintaining the appeals and ability to convert to a tablet. The Surface Pro absolutely provides this and then some! Overall, I am satisfied with the change.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 2-in-1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my new Surface! My spouse had an older version that was greatly appreciated by the whole family and to have my own, improved newer model now is a real treat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything you’d want in a Surface Pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my old Surface Pro X for this, and it’s a perfect upgrade. I can run a second monitor (28” 3840x2160) at 120hz flawlessly with Zoom and Microsoft Whiteboard. I didn’t need to buy any new accessories because my old Surface Slim Pencil, detachable keyboard, and case all worked perfectly. I really like the AI art capabilities which allow me to describe the picture I want and then choose from among the options it creates.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice upgrade to old Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice tablet. Faster than my previous tablet. A great deal of new features. One thing I do not like is all the reminders to set up options I do not want and the screens that pop up to assist you in trying to learn new features. Would be helpful if I wanted to use those features, but I do not want to see them regularly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great service and love the item. This was the first time buying something like this from them and been very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Cool!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the power of a pc, the convenience of an iPad. Amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “Sleek, powerful, and versatile—perfect for work and play!”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technology but with a caveat.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned PC’s since the 1980’s and have bought a lot and many times on early side of new technology. This is early side technology BUT…. I must admit that is smokin fast and my Adobe Photoshop is way better than what I’ve been used to. Just know that you will have to wait for even Adobe to get programs running on this platform. It’s got a beautiful screen and the speed is worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface Pro X plus.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new surface pro is a great improvement over prior years. The battery life is so much better than the old ones.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface is great! Easy to set up, light, fast, perfect.

    I would recommend this to a friend
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