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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,349.99

Customer reviews

Rating 4.6 out of 5 stars with 256 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
91%would recommend to a friend

Customers are saying

Customers regard the Surface Pro as user-friendly, with many praising its ease of use and quick setup. They are also impressed with its long battery life, with some reporting that it lasts an entire day of school or work. The performance of the device is also well-received, with users finding it capable of handling demanding tasks smoothly. Additionally, the 512GB SSD is seen as a positive feature, providing ample storage space.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-256 of 256 reviews
  • Rated 1 out of 5 stars

    Non functioning keyboard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro was a major disappointment. We actually exchanged the first one because the keyboard would not work without detaching and rebooting the Surface. The replacement did the same thing. Research on the Microsoft Tech blogs revealed pages of customers with the same issue and Microsoft has not been able to resolve it. So we returned the returned the 2nd one and got our money back. Sorry but I just can't pay that amount of money for a tablet I have to detach and reattach the keyboard constantly to get it to work. Best Buy staff were great to work with and I appreciate their timely service.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Remember many softwares are not supported

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything else looks great, but remember there are lots of softwares not supported due to the ARM chip, such as google drive.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Thanks for letting us know, everyday more and more applications are being supported either via emulation or natively. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported. snapdragon

  • Rated 3 out of 5 stars

    Surface Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It very well maybe a good product, just not for me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Incompatible with several external devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unhappy with learning the hard way that the Surface Pro 11 uses a Snapdragon ARM processor, as opposed to the Intel processor that my Surface Pro 6 uses, that both my scanner and printer don't work with.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It's been a week and the coating is wearing off

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a week and the coating is wearing off on the back

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works well so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, little disappointed that no mention of no usb ports.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wobbly lines

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something is wrong with these devices, maybe its windows 11 but all diagonal lines have a bad wobble to them. These devices are unusable for art.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for a workhorse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft cut corners on this one- keyboard is too flimsy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    CAUTION! Doesn't charge stylus!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't be fooled into buying this bundle. The keyboard doesn't charge the stylus and stand alone stylus chargers are backordered EVERYWHERE.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lacks functionality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t get anything with an ARM processor. You can’t cast from another PC. You can’t print to OneNote. Adobe acts weird. On top of that Microsoft has made all their products almost useless. Attachable keyboard is already wearing out just 3 months later

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft Surface and Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop and the other 2 that I bought freezes 4 or more times per day, requiring a hard reboot of the computer. Would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After surface setup the mouse or keyboard would not function. Returned surface to store for refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have to rethink about buying another product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drop with case from 1ft height and shatter the screen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sad disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked quite well for about a month, then refused to start

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Truly A BEST BUY.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A perfectly priced, portable, and powerful computer with flawless performance that fulfills every need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    too good to be true

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is beautifully crafted and would be perfect if it worked correctly. Regrettably, I cannot use many programs on this PC because they are not compatible with the ARM QUALCOMM chip. For example, Google Drive, Bluebeam, AutoCAD, among others, are not supported. These applications are crucial for my business, and if they are unusable, I will be returning the device today. Make sure to check the compatibility for your specific needs. By the way, I used the built-in AI to rewrite this. I adore the Surface; it's just unfortunate that it doesn't meet my essential requirements.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Thank you for your feedback. We’re continuously working to expand support for more applications, both natively and via emulation. Please visit https://www.qualcomm.com/products/features/windowsapps to see the most popular supported apps. snapdragon