Customer Ratings & Reviews
![The text on the image reads:
17 F8 Home P End F10 PgUp it PgDn F12 Ies Del * 8 ( 9 ) 0 I I + = Backspace I o P : [ ] ] I / K L : : .. . Enter M V > . ? / Shift Alt <
The corrected text should be:
17 F8 Home PgUp it PgDn F10 F12 Ies Del * 8 ( 9 ) 0 I I + = Backspace I o P : [ ] ] I / K L : : .. . Enter M V > . ? / Shift Alt <
The corrected text groups the keys in a more organized manner, making it easier to read and understand.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/699c06f5-6aba-4ab2-bbf6-114986b58b2a.jpg)
- Model:
- EP2-23860
- SKU:
- 6598717
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Durability
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Surface Pro as user-friendly, with many praising its ease of use and quick setup. They are also impressed with its long battery life, with some reporting that it lasts an entire day of school or work. The performance of the device is also well-received, with users finding it capable of handling demanding tasks smoothly. Additionally, the 512GB SSD is seen as a positive feature, providing ample storage space.
This summary was generated by AI based on customer reviews.
Non functioning keyboard
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Surface Pro was a major disappointment. We actually exchanged the first one because the keyboard would not work without detaching and rebooting the Surface. The replacement did the same thing. Research on the Microsoft Tech blogs revealed pages of customers with the same issue and Microsoft has not been able to resolve it. So we returned the returned the 2nd one and got our money back. Sorry but I just can't pay that amount of money for a tablet I have to detach and reattach the keyboard constantly to get it to work. Best Buy staff were great to work with and I appreciate their timely service.
No, I would not recommend this to a friendRemember many softwares are not supported
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything else looks great, but remember there are lots of softwares not supported due to the ARM chip, such as google drive.
No, I would not recommend this to a friendBrand response from Snapdragon team
Posted .Thanks for letting us know, everyday more and more applications are being supported either via emulation or natively. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported.
Surface Pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It very well maybe a good product, just not for me.
No, I would not recommend this to a friendIncompatible with several external devices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with learning the hard way that the Surface Pro 11 uses a Snapdragon ARM processor, as opposed to the Intel processor that my Surface Pro 6 uses, that both my scanner and printer don't work with.
No, I would not recommend this to a friendIt's been a week and the coating is wearing off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a week and the coating is wearing off on the back
No, I would not recommend this to a friendWorks well so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised, little disappointed that no mention of no usb ports.
I would recommend this to a friendWobbly lines
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something is wrong with these devices, maybe its windows 11 but all diagonal lines have a bad wobble to them. These devices are unusable for art.
No, I would not recommend this to a friendNot for a workhorse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft cut corners on this one- keyboard is too flimsy
No, I would not recommend this to a friendCAUTION! Doesn't charge stylus!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't be fooled into buying this bundle. The keyboard doesn't charge the stylus and stand alone stylus chargers are backordered EVERYWHERE.
No, I would not recommend this to a friendLacks functionality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get anything with an ARM processor. You can’t cast from another PC. You can’t print to OneNote. Adobe acts weird. On top of that Microsoft has made all their products almost useless. Attachable keyboard is already wearing out just 3 months later
No, I would not recommend this to a friendMicrosoft Surface and Surface Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop and the other 2 that I bought freezes 4 or more times per day, requiring a hard reboot of the computer. Would not recommend
No, I would not recommend this to a friendPoor product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After surface setup the mouse or keyboard would not function. Returned surface to store for refund
No, I would not recommend this to a friendHave to rethink about buying another product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drop with case from 1ft height and shatter the screen.
No, I would not recommend this to a friendSad disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked quite well for about a month, then refused to start
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Portability
Truly A BEST BUY.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A perfectly priced, portable, and powerful computer with flawless performance that fulfills every need.
I would recommend this to a friend too good to be true
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is beautifully crafted and would be perfect if it worked correctly. Regrettably, I cannot use many programs on this PC because they are not compatible with the ARM QUALCOMM chip. For example, Google Drive, Bluebeam, AutoCAD, among others, are not supported. These applications are crucial for my business, and if they are unusable, I will be returning the device today. Make sure to check the compatibility for your specific needs. By the way, I used the built-in AI to rewrite this. I adore the Surface; it's just unfortunate that it doesn't meet my essential requirements.
No, I would not recommend this to a friendBrand response from Snapdragon team
Posted .Thank you for your feedback. We’re continuously working to expand support for more applications, both natively and via emulation. Please visit https://www.qualcomm.com/products/features/windowsapps to see the most popular supported apps.