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Customer Ratings & Reviews

$1,349.99

Customer reviews

Rating 4.7 out of 5 stars with 353 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its amazing and powerful overall performance and easy portability. The battery life and screen quality are also highly appreciated. Additionally, users find the processor speed to be efficient and the device to be lightweight. There were no cons mentioned about this product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-353 of 353 reviews
  • Rated 3 out of 5 stars

    Works well so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, little disappointed that no mention of no usb ports.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Complicated for computer illiterate gal.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No written instruction manual. Suddenly won't recognize my bio-iD.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After surface setup the mouse or keyboard would not function. Returned surface to store for refund

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It's been a week and the coating is wearing off

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a week and the coating is wearing off on the back

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wobbly lines

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something is wrong with these devices, maybe its windows 11 but all diagonal lines have a bad wobble to them. These devices are unusable for art.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lacks functionality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t get anything with an ARM processor. You can’t cast from another PC. You can’t print to OneNote. Adobe acts weird. On top of that Microsoft has made all their products almost useless. Attachable keyboard is already wearing out just 3 months later

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    CAUTION! Doesn't charge stylus!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't be fooled into buying this bundle. The keyboard doesn't charge the stylus and stand alone stylus chargers are backordered EVERYWHERE.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for a workhorse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft cut corners on this one- keyboard is too flimsy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft Surface and Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop and the other 2 that I bought freezes 4 or more times per day, requiring a hard reboot of the computer. Would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have to rethink about buying another product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drop with case from 1ft height and shatter the screen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sad disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked quite well for about a month, then refused to start

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Truly A BEST BUY.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A perfectly priced, portable, and powerful computer with flawless performance that fulfills every need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    too good to be true

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is beautifully crafted and would be perfect if it worked correctly. Regrettably, I cannot use many programs on this PC because they are not compatible with the ARM QUALCOMM chip. For example, Google Drive, Bluebeam, AutoCAD, among others, are not supported. These applications are crucial for my business, and if they are unusable, I will be returning the device today. Make sure to check the compatibility for your specific needs. By the way, I used the built-in AI to rewrite this. I adore the Surface; it's just unfortunate that it doesn't meet my essential requirements.

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Thank you for your feedback. We’re continuously working to expand support for more applications, both natively and via emulation. Please visit https://www.qualcomm.com/products/features/windowsapps to see the most popular supported apps. snapdragon