Customer Ratings & Reviews

Many apps are not compatible wiht the hardware config of the Surface Pro 11. Can't use virtual background in zoom, can't use apple tv app, can't use apple music app. Don't get this if you use apps. Wait until the apps either catch up, or microsoft comes out with a simialr model with intel processor , not snap dragon. As an aside, I purchased this in the Mircosoft retail store on 5th ave in Manhattan and this issue was not metnioend. I wil be returning, what a waste of time

No stars. Avoid purchasing due to major issues with arm64 processor. Had to buy a new arm64 compatible printer which unable to connect due to software issues to the point of exchanging surface pro for a Dell or Levono as suggested by an outside computer technician.

I was really looking forward to using this for college and it was a total let down. The notes functionality on this product sucks. It's basically non existent and I had so many issues with exporting, connecting/logging into my accounts, etc. The pen constantly disconnects from the device and then randomly turns into the eraser and deletes my content. Not to mention it's very, very laggy and takes me hours to take notes or do assignments that are normally a 30 min task. The screen will also randomly freeze up when I'm working and the only way to fix it is to refresh the tab or close/reopen the application deleting all my unsaved work. The battery life is poor as I have to charge at least twice a day and once it goes into energy saving mode the battery drains twice as fast as normal. For example, it had 20% which is when the energy saving mode turned on and within 3 minutes the device was dead. The copilot feature is what initially attracted me to this product but its honestly pretty useless and not even equivalent to the free version of ChatGPT. The keyboard is very floppy and constantly falls off which then causes the screen to glitch because its unsure of which mode to be in. I know that there are high reviews for this product, but I just had a poor experience with it.

Piece of junk. The Surface Pro 9 is so heavy that it defeats the purpose of having a tablet/laptop. The screen goes completely from edge to edge and it being a touch screen means if you attempt to adjust it's position you end up "clicking" on god only knows what. Also, the controls for the action to take when the keyboard is collapses onto the screen simply does not work. Not sure what the mechanism is for the "laptop" to sense when it is collapsed but it does not work. This means it never goes to sleep when you close the lid no matter what settings you adjust. Super frustrating when you close it up and place it in your bag only to have it wake itself back up and then over heat. Speaking of heat, this thing feels like it going to ignite on fire when you are charging it or have it plugged in. Just a poorly engineered computer. I really regret having purchased it.

Terrible computer - forces you to use edge and deletes google chrome - there absolutely no customer support, installation was a nightmare - if you call customer support there is a bot answering you need to trouble shoot online- I couldn’t be more negative on this computer and would like to save the next person from doing the mistake I made (wish Best Buy would have cautioned me against buying this sub-standard machine).