Presidents’ Day SaleEnds 2/17. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.2 out of 5 stars with 35 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are enthusiastic about the improved trackpad, describing it as smooth, solid, and a dream to use. They also appreciate the detachable design, wireless capability, and pen storage, with comments highlighting the convenience and versatility of the keyboard. Overall, customers are very positive about the Surface Pro Flex Keyboard and find it to be a worthwhile upgrade.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 35 reviews
  • Pros mentioned:
    Trackpad

    Rated 5 out of 5 stars

    Upgrade to previous type cover.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit of an upgrade from the regular type cover. Like that I can use it detached, along with the bigger touchpad area. Typing feels a bit better as well, slightly more heavier feeling on touch. Overall great!

    I would recommend this to a friend
  • Cons mentioned:
    Charging issues

    Rated 2 out of 5 stars

    Awful battery life and very finicky about charging

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it when I first opened and started to use it. Then I realized it reminds me of a very finicky eater.... Won't charge by way of thunderbolt for dock. Won't charge unless the machine (I have a surface pro 9) is fully charged and charging by of the proprietary port on the right. Won't charge if it's closed. I'm hoping a surface update will fix this because I went back to my Logitech in the meantime.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very premium keyboard - Works for me!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice addition to the surface keyboard family. Normally I won't pay the premium for the this keyboard but i came into a little money and decided to try it out. Out the box, it immediately feels heftier then the other Surface Keyboard. Perhaps due to the extra layers of material they added. Keys have a very nice, smooth feel and the trackpad is very responsive. The haptic feedback feels a heck of lot better. It connected just fine and as soon as i booted up the surface pro, it brought up the Surface application and prompted me for a firmware update. Here's where i took off one star.. it took 3 tries for the firmware to install. It kept saying "Firmware could not be installed". Thats it.. not reason why, nothing.. after the third time, i just ignored it and 5 minutes or later, i checked again an it now said "Firmare up to date". Other than that, the keyboard has a premium feel to it and works really well. I have not had the issues others have had that it won't work when disconnected from Surface pro.. Hope this review is helpful to you all.

    I would recommend this to a friend
  • Pros mentioned:
    Trackpad

    Rated 5 out of 5 stars

    Great upgrade from previous

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Surface Pros since the SP4. Currently I'm on a 2 year old SP9 and my SP11 is shipping and will arrive in a few days. So I grabbed this. I saw in a review that someone talked about folding the end underneath for a bit of tilt while it was detached - mine absolutely will NOT do this, so the detached feeling is not great, it being completely flat on the surface. I like something with a bit of tilt to the top end. Maybe as it is used that will loosen up more, we'll see. But the keyboard is a much different feel now that I have it on my SP9 for the time being. Better key travel, much more solid base so there's little flex while in use. Using it removable is a handy feature but not what I purchased this for, since my use scenarios for that are limited to none. I wanted the keyboard and trackpad update. And the trackpad - MUCH better than the previous keyboard. I'm a fan now of the haptic trackpad. I got to use one for a day or so on the Surface Studio 2 Laptop I tried (and returned for horrible battery life) so this feels very much the same. Such a change over the old style. I actually find that I *DO* click by pressing on it, not just touch clicking, and had to return a keyboard still under warranty to Microsoft when the buttons for the keypad click stopped working. This new style would prevent that from happening. Magnet holds it just as well as the previous one did, although it's odd seeing the pen now when it's attached, rather than being hidden up against the bottom of the Surface out of sight. But for anyone using a supported device, this is well worth the cost just for the feel and performance enhancement for typing and using the trackpad.

    I would recommend this to a friend
  • Pros mentioned:
    Pen storage, Trackpad

    Rated 5 out of 5 stars

    Great little keyboard

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great keyboard. We purchased a new surface and realized it did not come with a flex keyboard so bought this and it is working great!

    I would recommend this to a friend
  • Pros mentioned:
    Pen storage
    Cons mentioned:
    Right-click button position

    Rated 3 out of 5 stars

    Don't like Touchpad

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's taking some getting used to the touchpad. It has different features - such as having to use two fingers to right click. Sometimes I will click repeatedly before it will respond. The computer has a mind of its own sometimes too and will just shut down applications. I should have returned it!.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Detachable

    Rated 5 out of 5 stars

    A bit pricey, but worth it.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a bit overpriced, but so are the other brands. I do a lot of typing. This keyboard feels good for long typing sessions. Keeys have good movement and are comfortable. I bought this because I wanted a detatchable keyboard. This makes it easier to get into a relaxed typing position while on the road. It was a bit pricey, but considering how much better the typing experience is, and the good battery life while detached, it is worth it. I used to carry a separate keyboard, but that defeats the purpose of the tablet. This gives me the option of using it as a cover, or as a desktop keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Detachable

    Rated 4 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to have some battery bugs but I like that I can use it detached

    I would recommend this to a friend
  • Pros mentioned:
    Trackpad

    Rated 5 out of 5 stars

    The best surface pro keyboard

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best surface pro keyboard I've ever used. For the first time it doesn't feel flimsy. The trackpad is great as well, smooth and solid because of the haptic clicking mechanism.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard to justify a (mandatory) $350 accessory

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro Flex is a great keyboard in itself, with a new haptic trackpad to match the Surface Laptop's to make it the best accessory in the "ultraportable" range (I'm looking at you, Apple and Samsung!) It also works wirelessly if you would like to use it without it being directly attached, great in a pinch and a cool party trick to those who aren't aware! However, I can't help but be disappointed while realizing that this is meant to be part of the Surface Pro experience; it tacks on another $300+ to the price tag of the already thousand dollar package. This will be great value 1-2 years from now when the demand has died down and there are lightly used examples, but this doesn't move the needle for those who already have a Surface Pro keyboard from past.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey, but worth it

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HUUUGE upgrade from the regular Surface Pro keyboard. The other keyboard, the keys felt kind of cheapand the trackpad did not feel nice to use. It was too stiff when trying to click anything. I didn't really want to spend $300 on this flex keyboard, but I'm glad I did. The keys feel a lot nicer to type on - A lot more premium. The haptic trackpad feels like a dream to use compared to the original keyboard's trackpad. I'm very happy with my purchase, and it doesn't feel like a chore to use my Surface anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Pen storage

    Rated 5 out of 5 stars

    Flex is the Best

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a big fan of MS Surface Pro - will never go back to anything else and the new FLEX keyboard is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Detachable

    Rated 5 out of 5 stars

    Awesome keyboard

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing keyboard that is great to type on for extended periods. So nice it can be detached and used with Surface Pro that is physically away from keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great keyboard! Easy to attach and navigate! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Excellent keyboard

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This keyboard is excellent! The wireless capability makes it easy to get work done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product, Not so great price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to try with my surface pro. Great product overall. The Bluetooth function is perfect if you want to keep the tablet in an elevated position or away from you. However, even used price is too high for what is basically a Bluetooth keyboard with haptic track pad. 200 would make some sense but 350 without pen is insane

    No, I would not recommend this to a friend
  • Pros mentioned:
    Trackpad

    Rated 5 out of 5 stars

    Convenient product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The flex keyboard is the way to go if you purchase the latest pen for the Surface Pro. The weight is excellent and easily detachable in case you want to take notes

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    flex, good keyboard with limited battery life

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    keyboard works great, feels great. The battery however seems to drain fairly quickly when used in bluetooth mode

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great keyboard

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft ProFlex Keyboard is a fantastic choice for both comfort and productivity. Its ergonomic design ensures a natural typing position, reducing strain during long sessions. The adjustable split keyboard allows for a personalized setup, while the quiet, responsive keys enhance typing efficiency. With its sleek, modern look and durable build, it's a top-notch tool for any workspace!

    I would recommend this to a friend
  • Pros mentioned:
    Detachable

    Rated 5 out of 5 stars

    Perfect addition for artist on the go

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great keyboard the inside battery allows you to detach it and still use it for application like photoshop where you can use the pen for detail work and input commands with the other hand on the keyboard

    I would recommend this to a friend