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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 28 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers express satisfaction with the Surface Studio 2+'s large screen size, frequently praising its quality and ease of use for tasks like markups. However, some customers find the price to be a significant drawback, suggesting it may be cost-prohibitive for non-professionals. The powerful specifications are also noted as a positive aspect for graphic design work.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 28 reviews
  • Rated 3 out of 5 stars

    Not performing as expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well i have used it for two weeks now after pre-order shipping. I am not quite satisfied with the speed because the system freezes when i open heavy files and then take a minute to get back. Another issue is with the browser that keeps giving network change errors. I tried to find a solution but nothing works. The computer itself is stylish but performance wise, it didnt deliver no matter how many plus Microsoft will add to its name. I just dont want to return it because I want to see if overtime it will improve.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have, totally satisfaction with this preaches!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    REFUND REFUSED EVEN WITH POLICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Surface Studio 2+,/ I received useless form, didn't turn on, I sent it back and BEST BUY REFUSED TO REFUND ME, THEY TOLD ME TO FILE A POLICE REPORT, I DID AND STILL DON'T WANT TO PROCESS MY REFUND, WORST CUSTOMER SERVICE OF MY LIFE,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 4 out of 5 stars

    Nice Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the screen and the tilt. Quality and ease of set up. The only thing I do not like is that the USB connections are in the far rear - makes it difficult to pop in and out for copying files. Screen is great, good speed, good graphics

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is honesty nothing like it. Color accurate touch screen all in one with mid tier gaming pc specs is great for graphic design work. Would benifit from a lower price for non professionals and newer hardware but it gets the job done.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 2 out of 5 stars

    Buyer Beware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware, there is a possible design flaw that makes this machine almost useless at times. I have returned two of these in the last month and those plus the one I am using now have had the same issue. The issue is that the cursor can become glitchy and stuck in the upper left corner of the screen. If it happened with one computer, I'd say it was defective. With two computers, I'd say bad workmanship. But with three computers in a row, it has to be a design flaw. I am keeping this last one because the amount of time it is unusable is only 20 minutes, twice a week. The first one was an hour every day. I found posts of others with the same exact problem. Other than a debilitating design flaw, it is great. It is stylish, clear and crisp resolution, and the interactive screen is essential to the work I do as an architect. Oh and then there is the Microsoft Support. It is non-existent. If it were not for the Best Buy return policy I would be in trouble.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Artist review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in 2022 and have no issues when creating my artwork! I love this device and am able to get the best precision with the tilt action the screen has to offer! Yes it is a desktop but the case makes it easy to lug around when I’m on the go! Sadly, the handle broke but it doesn’t take away from the studio’s performance!! I’ve drawn 24+ hours straight and have had ZERO issues! Please check out my YouTube channel TamayoAnimation for a further in depth review!!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great and discontinued

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't matter too much because Microsoft has ceased production of this computer. It's a great piece of equipment but I'm sure the price is what killed it.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    GREAT DESKTOP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great desktop! We love the speed and touch and quality!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Artistic works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful for designers and video editors. Touchscreen makes the work much easier and the screen size is really good.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    All-in-0ne Surface Desktop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and user friendly. The touch screen makes markups a breeze. The large screen is great for reading and the picture are vibrant

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    LJ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Fast! Lots of storage. Looks great in my office

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Surface Studio 2*

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommended this computer by a friend and when I saw the price I thought no way. Upon further consideration and reviews, I knew this was the computer for me. The screen alone is magnificent and the pixel and graphics are amazing. I was worry my current desk wasn’t large enough to accommodate the computer but I had plenty of space. Love the All-In-One desktop.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter purchased this and she is in love with it. She wants to be an animator and this is exactly what she needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer. Easy to use. Looks great and by far the best computer I have ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    MS Surface Studio 2+

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something I wanted for a few years now for viewing and creating art. Everything I expected!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Business owner

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had purchased this Microsoft surface 2 as a business computer for our company. It operated well for approximately two years that it died thankfully, our company has an account with Best Buy and and they refunded our money and we purchased a different computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Computer lover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer with touchscreen and wonderful features

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Surface Studio 2+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to unpack and set up. Keyboard and mouse automatically linked up. Screen resolution is great.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I could make, excellent in all aspects

    I would recommend this to a friend
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