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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 324 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are delighted by the ease of use, performance, and smooth installation of Windows 10 Pro. Many appreciate its solid operating system and the inclusion of useful features. However, some customers express concerns about the product's price and occasional issues with the USB drive installation method. A few also mention compatibility problems with older software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 324 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best operating system for most apps and programs, especially for graphics and architectural drafting programs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great operating system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 10 is great. The install came on a usb drive which is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be the easiest version of windows to install and use. I still don't agree with nor like that it installs updates and drivers without your permission but not worth deducting any stars from the review over it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works good for purpose!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I obviously needed an operating system for my new build. What can be said it's windows. Does what it was designed to do. Surprised how intuitive it is, after a few tweaks it has my machine running good.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey SS,

      We're happy to hear you're enjoying your Windows 10 experience. If you're curious to learn more about the ways Windows 10 AI can help enhance your work flow, check out this link: https://support.microsoft.com/en-us/help/17214/windows-10-what-is

      Thanks for being a part of the Microsoft family.

      Sincerely,
      Jo
      Windows Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Window 10 Pro - Easiest Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Window 10 Pro - Easiest Installation, basically installs itself. Best Windows operating system ever IMHO. Comes on a Flash Drive. Installs in USB Takes about an hour for program to load.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We're glad to hear that your installation was easy and that you love Windows 10 Pro.

      Have a great one,

      Nelson
      Windows Customer Care

      Empower others to achieve more and share your Windows experience in a review. Microsoft

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    after initial problem, got ythe correct version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally had an issue with the delivery of this product. I had ordered online for delivery what was listed as a full retail version of Windows 10 on disk. What I received was an OEM version. I was able to return it to my local Best Buy with no problem, and ended up getting the USB stick retail version which I was able to install with no issues. There's not much to say about Windows 10. It is what it is. My main comment is to be careful if you don't want an OEM when ordering online. Best Buy DOES NOT specify OEM anywhere on their web page for Windows 10.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Seems to be fairly stable; not too hard to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operating system seems pretty stable; it wasn't too hard to install. Make sure you back up everything before you start. I lost about half my saved documents.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Operating system

    Rated 5 out of 5 stars

    Really easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I avoided Windows 10 for a long time. Now, I wonder why. It’s easy to use and a solid operating system.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mike,

      Were glad to hear that your upgrade went well and that you are finding it easy to use.

      Have a great day,

      Nelson
      Windows Customer Care

      Empower others to achieve more and share your Windows experience in a review. Microsoft

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Little Hiccup but Easy to Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, now that we no longer have CD Roms or Drives for that matter, the little thumb drive was awesome to use. Unfortunately, for some reason it would not boot using the thumb drive. After several unsuccessful attempts, we used the online version and keyed in the included code and voila. Easy peezy. So if the thumb drive doesn't work, just download it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well as an upgrade or as a new install. It is simple but has additional features

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Run Windows applications in Mac OS X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 10 Pro worked perfectly on my MacBook Pro 15 laptop. I installed virtualization software and was able to easily install Windows 10 on this in order to run my Windows applications while, in parallel, continuing to access my Mac OS X applications. I am very pleased by this purchase and I know that by purchasing the copy of Windows from Best Buy that I am purchasing a legit, legal, software license and that is very important to me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s windows 10 what more can I say? It’s quick, it’s simple and it plays games

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy download

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy download and updates. Great improvements in those updates for faster, safer, easier browsing operations and custom options with Cortana, custom settings to fit your style, and productivity and power reduction settings to numerous to count. Reliability is incomparable to earlier versions. So much more to do to make your computer your own.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to install on a brand new ssd drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! I had windows 7 on my desktop that I built. I didn't want to back up my old files on my ssd drive so I bought a brand new 1tb ssd drive installed it on my desk top then I installed Windows 10 on the new ssd drive and the attached a usb 3.0 adapter to the old drive and dragged all my files on to the new ssd drive. Now all my programs runs real smoothly now.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're happy to hear that your installation went great and that you are seeing a performance boost.

      Have a great one,

      Nelson
      Windows Customer Care

      Empower others to achieve more and share your Windows experience in a review. Microsoft

  • Cons mentioned:
    Usb drive

    Rated 3 out of 5 stars

    $200.00?!?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. What was I thinking? You can build a. Win 10 pro DVD, by downloading the OS from Microsoft's web site. FREE!! Just keep up with the latest updates. 2. When i took the USB drive out of the box, it appeared to look like it would be held by the plastic end and pulled open, with the other hand from the metal case. I couldn't pull it out no matter how hard I tried. So I got 2 sets of pliers... ...now having torn the tip of the plastic off, I realize it's not covered at all. It doesn't have a cover, or cap. Just remove it from the box and, holding the plastic end, insert the metal end into a USB slot. 3. The license key is located on a business card sized card in a slot in the box. ....and that's what you are really paying for.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're glad you were able to get Windows 10 Pro installed on your device successfully. You are absolutely correct that we offer the Windows 10 ISO for free on our website. The USB option is for customers that want the ease of being able to just plug in the USB and start the installation.

      Best,

      Nelson
      Windows Customer Care

      Empower others to achieve more and share your Windows experience in a review. Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Love my new windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and fast. I was nervous about upgrading but it was not a problem. Wish I had done it sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great OS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 10 is the best Windows since 7. Very reliable and fast. Much better than 8.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great windows OS. easy to navigate and love the new features

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're happy to hear you're loving your Windows 10 operating system! If you want to learn more about the latest features to Windows 10, check out our Support Center: https://support.microsoft.com/en-us/hub/4338813/windows-help?os=windows-10

      Thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Windows Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    I love the extra features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just LOVE the faster speed of it and the ease of using it...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Great Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Run well on my computer with very few issues and was easy to install

    I would recommend this to a friend
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