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Customer reviews

Rating 4.4 out of 5 stars with 300 reviews

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86%
would recommend
to a friend

Customers are saying

Customers enjoy the ease of use and smooth upgrade process of Windows 10 Pro. Many appreciate the additional features, enhanced security, and the ability to use remote desktop. Positive feedback also highlights the improved performance and affordability of the upgrade. However, some customers reported issues with the product key.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 300 reviews
  • Rated 5 out of 5 stars

    Gift card entry

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works faster than the home edition 100% since I have a digital laptop :-)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Customer Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product and the product code should have been sent to my email but I got a warranty for a game console controller I never purchased.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Upgrade

    Rated 5 out of 5 stars

    Windows Upgrade

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upgrade from Windows Home and upgraded to Windows 11 without any problems. I utilize these programs all the time without any problems. The upgrade was well worth the expense.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Window 10 Pro is a Go

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Window 10 Pro is a great OS for any looking for a secure and intuitive OS. If you are familiar with the Window OS this is the operating system for you. Easily add you Win10 device to a domain to manage features and policies in a central location using Active Director Domain Services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Genuine OEM Microsoft. Must have for business!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid deal. About a hundred bucks and you get a Pro license which is necessary for my small business system. Don't buy some stolen or fake license off a sleezy website. This is genuine OEM from Microsoft.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review of Windows 10 Pro upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this for the ability to use Remote Desktop and advanced features of certain life insurance business software I use. Very easy to download and install. I was up and running in about 15 minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Windows 10 pro

    Rated 4 out of 5 stars

    It's an upgrade to full version of Windows 10 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop has an expired version of a corporate Windows 10 Pro. When I bought it, it comes with the standard Windows 10. When installing this upgrade, it was confused and failed in the beginning when trying to detect Windows version in my laptop. The on-line assistant suggested me to use the Windows diagnostic tools and that fixed the issue and then Windows 10 Pro is setup and runs fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for more advanced apps.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to be able to connect to other computers remotely. Windows 10 Pro was perfect for this. It was easy to install to upgrade my Windows 10 Home.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Windows 10 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being an IT person, need to have all the features available in the Pro version. Have three other devices with Pro, too. Inexpensive upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Quick, easy and convenient!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows Pro introduced additional security features I wanted, and buying from a trusted source like Best Buy was easy and convenient. The upgrade process was also super simple!

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Windows 10 Pro Upgrade - Highly Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have upgraded to Windows 10 Pro years ago. The additional features are GREAT!. I especially like the Bitlocker and improved pc operations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy upgrade for Windows 10 Home editions to Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple process to upgrade your system to get the benefits of the W10 Pro edition. Since this is directly from Microsoft, you can't really complain about the $99 price. The only beef I have with Best Buy is why don't they make W10 Pro an optional selection when you buy one of their in-house PC brands initially? It would save the hassle and money of upgrading it later.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We're glad you enjoyed the upgrade from Windows 10 Home to Pro.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Features

    Rated 5 out of 5 stars

    Recommend upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This upgrade opens up many features that typically do not come with home version. If you don’t have I highly recommend. Download is easy too!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We're glad to hear that you recommend the upgrade.

      Have a great one,

      Nelson
      Windows Customer Care Microsoft

  • Rated 4 out of 5 stars

    windows 10 is ok liked all the others better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad was great. windows 10 is average. very confusing to set wanted options. will probably fool with windows 10 but am not impressed at all. Do not like the adds for games either. Liked to play FREE games but will not pay for solitare games by any means. will go back to deck of cards. Sucks --after you pay for this forced upgrade. Good thing I did not have to get another laptop or I would really be upset.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Windows 10 pro

    Rated 5 out of 5 stars

    Simple Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from home to pro for a project I am working on. Super simple. Just enter key and reboot and on pro.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Remote access is great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought solely for the ability to remotely access my pc from my Iphone. works like a charm and easy to set up!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good upgrade to regular windows

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I could remotely logon to my other computer in a different location in the house which serves as my disk server so I can store all my stuff without having to transfer files. I do have to say my past experience with installing Windows upgrades has not always been flawless hence the 4 stars

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Upgrade

    Rated 5 out of 5 stars

    Easy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The easiest and smoothest installation I have ever experienced. Not much to it. Excellent upgrade for my laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Features

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Required this for my business. It was super easy to install and works perfectly. Lots of features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install but make sure you remember your old Microsoft account credentials. I was in a rush during the setup and created a new account. It was a pain in the neck to consolidate everything again and Microsoft was completely unhelpful but luckily I paid for the Geeksquad subscription so they helped me figure it out.

    I would recommend this to a friend
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