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Microsoft - Wireless Controller for Xbox One and Windows 10 - Gray/Blue-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 22504 reviews

98%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 141 Reviews
  • Rating: 1 out of 5 stars

    Bought 4, Brand New, None Work With Headsets

    Posted
    Joey2

    I purchased two Xbox One S Consoles as well as 4 controllers for Christmas for my Grandchildren. The controllers worked fine until I purchased Turtle Beach 50X Headsets so they could join X-box Live and play with their friends. We could not get these controllers to work on either console. We even sent them to neighbors homes with working accounts and they would not work. We spent so many hours trying everything under the sun to get them to work but it just wasn't going to happen. Yes we did updates. Since we are a week or so past the return deadline, I decided to go back to Best Buy and purchased the X-box Patrol Tech Special Edition Controller. I brought it home and now have no problem with our Turtle Beach headphones, yes, yes, yes happy kids once again for now. We wasted so much time and headache dealing with these junky controllers. It gets even better. I decided to send them in for repair and create a repair order online and I couldn't get past step 2. It keeps timing and nothing happens. I tried with different computers and I get the same result, cannot get past step 2. Surprised? No way, I am no longer surprised with any Microsoft shortcomings as they have been countless over the years. I have 4 boys and 3 grandchildren and it seems over the years I am always pulling my hair out over Microsoft products. Please don't waste your time with these controllers, just get the better ones. I wish my kids would have stayed with Sony and I would have less gray hair.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective Xbox one Controllers

    Posted
    MrNobody
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this Xbox one controller Feb 18 2017 and It died on me May 30 2017. The controller will not stay on with my xbox one rechargeable battery so I connected it to the charger and nothing. I connected my black xbox one controller that came with the system (that I had for 3 years) started to charge with no problem. I got some new AA batteries and the light came on for a second and cut off. I connected the cable with the batteries in the controller and it stayed on but after about 5mins, the controller got really HOT. After that I remember the same thing happened to my Halo 5 controller. About 6 months, that controller did the same thing. I though maybe because I dropped it but my black one has been dropped 100x more and no issues. I purchased this White one and it did the same thing and I haven't dropped this one at all. I purchased both from bestbuy in Raleigh NC by Bier Creek. I'm not sure what is going on but I don't even charge the controller that much and plus if I did, the batter would go first. They must have a bad batch of controllers and as the customer we pay for it. I did get the warranty on this white one but This makes no sense that Microsoft gets away with making defective controllers and bestbuy doesn't even listen to the customer. If you get any controller, get the warranty because you never know when it's going to break. Microsoft only has 6 month warranty on controllers. I'm going to see if I can get my money back and purchase it else where. Good Luck

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    One of the buttons became unresponsive.

    Posted
    ConcernedBuyer
    • My Best Buy® Member

    Today, one of the buttons suddenly stopped working and button presses stopped registering at all for this particular button. Unfortunately, Microsoft's Xbox accessories only have a 90 day warranty period from the date of purchase, I was pretty shocked to see such a small warranty period for an official Xbox controller. I figured I was okay because I bought the controller not TOO long ago. I looked up when I purchased the controller and counted the days... I bought this controller 101 days ago at the time of writing. Even if the controller was still under warranty, I would have to dock 2-3 stars from this product. I found the construction to be rather cheap, the A/B/X/Y buttons feel rather loose, the triggers feel flimsy, and the D-Pad is even worse than the Xbox 360 controller. The fact that the warranty is only 90 days is near criminal. And the fact that one of the buttons broke in a little over 3 months is just laughable. I know this is only the base version of the xbox controller, but it's still a $50 controller and should have a bit better quality control and a bit longer warranty period.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Best Controller - Until 90 Day Warranty Expires

    Posted
    Tyrleon
    • My Best Buy® Member

    The Xbox One controller was far and away my favorite controller. It was almost as if this controller was made to fit my hands perfectly. Unfortunately, in less than a year the Left Bumper became "mushy" and ultimately completely unreliable in gameplay. Knowing it was out of warranty I opened it up and found that there was this tiny thin plastic ring that kept the button in place. This had failed and since it no longer locked the bumper in place, it was slipping, ever so slightly up or down, resulting in missed presses (not to mention the lack of feeling the feedback "click" when it did work). So I started using a second one that we had bought at the same time. Within a month the exact same problem occurred. Having researched online, the problems with the bumpers is a COMMON build quality issue and after contacting Microsoft, they refused to say anything than towing the "We cannot help if you if it is past the 90 day warranty." I STRONGLY, urge you to look up this problem yourself before buying. Don't take my word for it. I have 4 PS4 controlers and 2 Xbox 360 controllers that are going on as much as 10 years old without a single issue (actually back to using the 360s on my PC), so it seems the common problem is the XBox One build quality and not me.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Construction

    Posted
    RagingThroner82
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this for my son and thought it was really awesome. The color was great and it really was the perfect gift for him. Until we got it home, I meant to return it but he put away and out of sight out of mind. The first few days it was awesome it was a comfortable controller and he loved the color scheme but he noticed the buttons, especially the joy sticks, sticking. By the second week characters were stuck going in circles as the joy stick wouldn't return to center. Needless to say he was not happy but again, he put it away and we honestly forgot it even existed. Fast forward several months and we are replacing our entertainment center and there is the controller. We decided to give it another go and fired up the old XBox One and immediately after trying to move the selector on screen the joystick stuck again. So so disappointed with this product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst controller ever

    Posted
    Kyle

    I play a lot of Madden, probably a couple hours a day on average, and since last September I've went through around 10 of these controllers, all brand new. The recurring issue is the left joystick! After a couple of weeks moving right doesn't work, there's something that breaks or gets loose and prevents my guy from running to the right. I've taken the controllers apart to try and fix it but zero luck. I feel like a total scumbag bringing them back every two weeks to get a new one but I have to if I want to play, and I'm afraid of this happening to an elite controller if I spend the almost 200 on it. Very much considering switching to a ps4 controller with an adapter or buying a ps4 pro and selling my Xbox. I can't believe that this is this much of a constant problem. If you do buy this controller make sure you get the warranty!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor quality

    Posted
    Miguel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this controller about a month ago since my old Xbox controller was wearing out after 2 years. Within the first couple of weeks of using this controller it has already broken on me. The bumpers are no longer responsive and one of the triggers has come loose. Note that I use this controller moderately with care just from standard gaming use it has broken. I’m not sure if I just got a bad batch of controllers since I have never gotten a product this unreliable from the store. I’ve tried to contact customer support for a replacement but they haven’t been much help. Unfortunately I need a new controller and I’m skeptical of buying from here again because of the customer support with their products.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Miguel,

      We're sorry to hear that you're having an issue with your Xbox Wireless Controller. The good news is that every controller comes with a 90-day limited warranty, so please reach out to Xbox Support for assistance in repairing or replacing your controller. They can be reached here: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Terrible quality control on the XboxOne controller

    Posted
    jking47
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This marks the SEVENTH Xbox One controller I have had to return due to the left analog stick breaking internally. The last two I had only lasted a week before breaking. Looking online, there are complaints going back 3 and 4 years about these controllers breaking, but Microsoft has not done ANYTHING to fix this issue. I have Xbox 360 controllers that I bought 10 years ago and still work fine. These XboxOne controllers are just terrible. I finally had to bite the bullet and go with the Elite controller ($150 versus $50). Crossing my fingers they used different internal parts on the Elite, although I'm not holding my breath.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage

    Posted
    BossMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The special edition controllers look fun but they are garbage. I made the mistake of purchasing numerous special edition controllers over the years for 4 kids ranging from 7 to 18. They always malfunction within 3 months & the store doesn't do anything about it. They say "kids are hard on them". I bought into that too many times. After having 8 or more of these die within short term, including the husbands special edition controller, I'm done. Huge waste of money. The original plain ones never gave us the same problem. They last year's. It's not the user, it's the product. Stick with the plain ones.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Was amazing at first for the first 2 weeks

    Posted
    catparker5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We were so happy to get this controller. It was cool looking, worked great & even better than all the rest of the controllers we had. Bought it in October & wrapped it for Christmas for my son. So, mind you regardless when I purchased it, it had not been used in October and not until christmas day. So fast forward to January, controller is acting up, you can hear a piece rattling around in it. We take it back to best buy to return it. "you purchased it in October" they say. I gave it as a christmas present & we started using it at the end of December, so it has been less than a month. Well call Microsoft then. Wow, as much money as I spend at this store, this is the response for a defective controller that has been used for less than a month.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Microsoft Xbox Controllers always have defects.

    Posted
    Johhnny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this controller and within the first week I was already having problems with it. The left thumb stick wouldn’t work properly and the left trigger would get stuck and I would have to pull it out. Microsoft Xbox Wireless Controllers are so bad. Every controller that I get messes up within a month. My friends and family also have these or similar problems with Microsoft Xbox Wireless Controllers. I remember when I had an Xbox 360. Now those controllers work way better than these. They would last my for at least 1 year. If you buy one of these controllers make sure you buy the warranty with it so that you can return it for a new one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Headsets don’t work with it

    Posted
    Amanda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is our 6th Xbox controller we have purchased that does no work consistently with various headsets. It is extremely frustrating when all my son wants to do is talk to his friends while playing and he can only do it sometimes when it happens to be working. We have purchased new headsets that work with other consoles but have yet to find a controller that works with the headsets for more than a week. Also frustrated because they just stopped working and I believe we are a couple days past the 2 week return period.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dont use the 3.5mm

    Posted
    Marmar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The controller functions well overall. It's the 3.5mm headset jack that fails first. I've gone through 3 controllers already and this is always the first part ti break. All I've been doing is unplugging my Cloud Core 2 headset from it to my PC and the headset port on my PC has outlasted 3 of these xbox one controllers. Now I'm on my fourth but I went and bought the headset chat adapter and so far that's worked out longer. So buyer beware. These controllers aren't made like they used to be.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Joystick busted!

    Posted
    Roosta
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was hesitant to buy an open boxed controller but the Best Buy associate convinced me that the controllers are tested and should work fine. That wasn’t the case, I immediately noticed that the left joy stick had a minor jamming problem and my character would move forward and backward without me even touching the controller. I’ll have to return this item which is a pain, but I’ve learned my lesson. Next time instead of trying to save a few bucks I’m going to go with a new controller.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not as Durable as they should be for the price

    Posted
    GamerNC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Within a week of using the controller, one of the thumbsticks began to have directional issues. The issue created walking and aiming issues. This is the 2nd controller purchased that has had this type of issue within a week. After exchanging the controller, I was able to get one that lasted slightly longer (approximately 6 weeks) before having the exact same problem. If you spend anytime playing, invest in a more durable controller.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    so frustrating

    Posted
    klayerr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought my girlfriend this remote and it worked for about a week's worth of use all together before demonstrating a number of functional problems, mainly inability to connect to the system or to the wifi no matter how near or far it was placed to the system, or it would just freeze entirely altogether. I even changed the batteries twice with two brand new ones each time just to see if that helped and it honestly made it work even worse it seemed. I am so disappointed!! so frustrating

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      We're sorry to hear that your girlfriend is having issues with her new Xbox Wireless Controller. If it was purchased within Best Buy's return period, then please return it for an exchange. Otherwise, every controller comes with a 90-day limited warranty. Please reach out to Xbox Support for help in getting your unit repaired or replaced: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Not Durable

    Posted
    PorkChopWilly83
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After using this controller for 4 months it just up and quit. Contacted best buy and Microsoft and they said there was nothing they could do about it. Hooked it up to my XB1 via cable. After awhile it started to work. Used it for another month and it did the same thing. Hence this being my only controller I was upset. Hooking it back up via cable and it worked again. Took it to a local gaming store and traded it in for a regular controller.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    HUGE disappointment

    Posted
    Jess
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was very excited to order this controller as it is my favorite color. I unpacked it, connected it to the my Xbox and the controller wouldn’t stay registered and if it did, it wouldn’t work. I tried all the trouble shooting with no luck. After researching further, it appears that this is a common problem. I am returning ASAP and getting a better controller. It’s also very cheaply made in comparison to other Xbox controllers. HUGE letdown

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Controller works - BUT HEADSET INCOMPATIBLE

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Controller works - BUT HEADSETS INCOMPATIBLE I bought this controller because I really liked the blue color. Unfortunately I didn't open it for a while and the exchange/return time had passed. Does NOT WORK with ANY of my Xbox One headsets which all work effortlessly and without any issues on all my other Xbox One controllers. (If you are wondering..... Yes my other controllers all have a 3.5 jack for stereo headset input)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good while it lasted

    Posted
    Smiley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this controller 4 months ago, at the 3 month mark i got controller drift. Even when i didnt touch the analog sticks on fps they would move by themselves and same thing on the menus.. unfortunately i think Microsoft are using cheap parts on these because my last controller had the same issue.Im tired of paying $70 every 3-4 months. Hope they smarten up or ill be switching to ps4.

    No, I would not recommend this to a friend