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Customer Ratings & Reviews

Microsoft - Wireless Mobile Mouse 4000 - Dragonfruit Pink-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2790 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 47 Reviews
  • Rating: 2 out of 5 stars

    Nice Design, Erratic Behavior

    Posted
    bluffwood
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The mouse feels good in your hand, remembering this is a travel mouse and not a full-size desktop mouse. It feels solid and the left, right and thumb buttons work well. The wheel has a smooth scrolling action with no clicking, but is a bit stiff. My wife liked the scrolling resistance to help prevent overshooting the destination. I wasn't so sure. The scrolling resistance might loosen up a bit over time. The wheel's left, right and downward click buttons were overly stiff, probably to prevent accidental activation. But the stiffness was a major turnoff for me and I likely wouldn't use them much. The deal-breaker for us was the mouse's performance. Despite the marketing claims we found that the mouse did NOT generally work well on the same surfaces on which we regularly and successfully used our old wired laser mouse - things like a wooden table with lots of grain and a mouse pad with lots of pattern. The wireless mouse was just fair on dark surfaces. The cursor would sometimes lag in response to mouse movement. Sometimes it would stop moving altogether and then suddenly jump a large distance. Sometimes small cursor movements were impossible. But sometimes the mouse worked as expected for a while on some surfaces. The behavior can't be blamed on unusual radio interference. We only have a wireless router nearby but any laptop will likely be operating in a WiFi environment. Finally, we discovered downward scrolling didn't work in one particular panel of Corel PaintShop Pro X7, which we use a lot. That is probably Corel's fault but it is something we can't ignore. Our wired mouse works fine on the panel. So the mouse is being returned and we'll try again with a different one. While I can't recommend this mouse, I will say it has potential if it can be used consistently on a surface that it can handle. But travel mice are usually asked to work on many surfaces. This one can't do that.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not very accurate.

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member
    • Top 500 ContributorTop 500 Contributor

    I was looking for an inexpensive mouse to replace a wired mouse on my computer. This Microsoft mouse was priced reasonably and it was advertised as being very accurate (and able to accommodate a number of surfaces). My experience is not as positive as the mouse's ability to track the surface of my desk is apparently not one of its strong suits. Battery life appears good, but I am constantly having to physically lift up the mouse and move it to a different surface for the cursor to track correctly. I find the tracking to be improved if the ambient light in the room is brighter. When using the mouse in a darkened room, the tracking issues seem to increase. It is difficult for me to blame the surface on which the mouse is being used as I did not experience the same issue from the wired mouse or from a competitor's wireless mouse. The problem appears unique to this Microsoft wireless mouse. If I was making the same purchase again, I would pick a different mouse (from a different, non-Microsoft company) entirely.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good at first.........then!

    Posted
    JDintheOC

    This mouse was just what I was looking for because I just got tired of dragging a cord around with my old mouse. Worked great for a few weeks and then the cursor started to stutter (badly) sometimes skipping several inches at a time. On other occasions the cursor wouldn't move at first then jumped to a general location somewere on screen. A new mouse pad didn't help at all. I started monitoring the battery life and found that a new alkaline battery would last approximately one month before needing to be replaced if the mouse was left on 100% of the time. Pressing the reset button on the bottom of the mouse and/or removing and replacing the USB receiver in the back of my computer would work for a few hours but would eventually return to stutterville. I will be buying a different mouse today.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the money

    Posted
    Kennibi
    • My Best Buy® Member

    Please remember that Microsoft is a software company and does not design or manufacture hardware devices. I do not know who approved this mouse for name branding or how much Microsoft got paid for licensing this product but it is not worth the dollars you think you are saving buying this item. Left click and right click buttons are erratic in their response and the scroll wheel did not perform as advertised. Replacing battery and/or plugging USB receiver into different port had no effect. I used this mouse for 2 months before finally losing patience with it and replaced it with a Logitech m325 and am much happier.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Rubber on scroll wheel breaks down

    Posted
    mymarbles

    Nice design, works quite well. Slightly small for my hand but very easy to setup & use and the side button is convenient as a "back" button, operated by my thumb (my previous mouse had a "back" button up behind the scroll wheel). I have two of these and at first they were great. However, after several months the rubber on one scroll wheel began to break down and loosen up till it fell of the wheel, making scrolling more difficult. The second mouse met the same fate a couple months later. This thing also goes through batteries quickly if you don't remember to turn it off whenever you aren't using it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Stay away

    Posted
    MikeT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My last mouse was a Microsoft 5000 wireless and it was remarkable in evert way. It lasted six years and I used it for hours every day. That's why I ignored the reviews. I should have known better because I read many reviews that talked about problems with the 4 way scrolling wheel. Mine lasted two weeks before it started getting hard to rotate. At 4 weeks it was locked up solid and useless for my needs. I went out and purchased a Logitech M325 mouse; its been working great for five months.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good for Basic use

    Posted
    RBKadai
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This mouse is good for left/right clicks on a good rough surface only. - Does not work on soft base that is shiny. My old wireless mouse works on just any surface (hardwood, sofa, books etc). - The middle roller button click is not easy to use it for opening a link in a new browser window/tab. It always rolls the page. If your requirement is just for basic left and right clicks on a standard mouse pad/surface, this is a good one. Otherwise look for a better one.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not up to snuff

    Posted
    hobbitnan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    As a longtime user of the Microsoft 3500 mouse , I thought I would 'upgrade' to the 4000. "Big mistake, Big mistake!" The wheel doesn't work most of the time. It is loose and wobbly. It's so frustrating because more times than not, you can't move the cursor with the mouse. The light flickers constantly. I would not recommend this at all. Buy the 3500 if you have to buy Microsoft.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    poor quality

    Posted
    mond4321
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This so far is my negative review on stuff i bought at bestbuy. Its wireless capability was just slow. The cursor reacts pretty late, not as responsive as expected. I bought it thinking that with the brand, it should do better. I picked it for a change compared to the typical logitechs i had but got dissatisfied. I actually would not want to replace it but my wife got so impatient and bought a better one instead. Now its just inside the drawer of our office table.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Stopped working normally

    Posted
    Slick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this mouse so I wouldn't bother my wife with loud clicks. The mouse is fairly silent, but not long after purchasing, the left button stopped working normally. I have to push it near the front bottom of the button to register the click.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    BBPurchaser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this mouse to replace my Logitech mouse that was acting up after a Windows 10 update. I thought that this mouse would work better with Windows 10 since it was a Microsoft product. However, the mouse has to be really close to the USB receiver; otherwise, it would act choppy and inconsistent.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not as good as I expected it would be.

    Posted
    Verticalpianoman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased the Microsoft mouse because the packaging said it was designed specifically for use with Windows 10. I had just bought a new HP laptop and thought I should have the newest mouse available. I do not see any difference in this mouse verses other versions of wireless mice I had previously purchased by other manufacturers.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery life short

    Posted
    Tony
    • My Best Buy® Member

    I bought the 4000 after I read the reviews. Most had long battery life. I did not find this to be true. Battery would not last overnight without turning it off. It as a hassle to try to remember to do that. Other than battery life there were no other problems.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Surprisingly disappointed

    Posted
    razih

    Love the feel of the product; very easy to install-just plug and play; smooth movement; product quit working after two short weeks of use; very disappointed in the quality; want to exchange for another one as I'm thinking the bad quality of my particular item is a fluke.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Works great for most part

    Posted
    AaronFromMN

    I had this mouse for a 2+month pros: grip feel good. no clicking noise. work out of box. cons: it works great for most apps but some apps, the mouse wheel is not working correctly, I had to move wheel really fast to move screen up and down but not able to track where I am.... Generally, it works good for every day uses.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor quality and return policy

    Posted
    Tracy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    From get go, mouse would not work on a new startup some of the time. Finally got a chance to return today but it was 20 days since I purchased. Return is max 15 days. I am stuck. Should have driven a couple miles and purchased at Costco and their great return policy. Bought with a $400 computer.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello Tracy, Microsoft has a 2 year limited warranty on the Microsoft - Wireless Mobile Mouse 4000. For more details and a possible replacement, please visit: http://www.microsoft.com/hardware/en-us/warranties . We apologize for any frustration this has caused and hope this was helpful to you. Microsoft

  • Rating: 2 out of 5 stars

    Good Mouse

    Posted
    PhelanGreen
    • My Best Buy® Member

    I Bought this mouse 5 months ago to replace the last mouse , which the usb over heated and then this mouse the on/off button got stuck then the scroll wheel, the plastic part started stretching and coming off, love the mouse till i had these issues.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too small for an adult hand

    Posted
    Hartful

    I'm a woman and the mouse is small for my hand, a little too small. Also, the "back" button is not handy for my thumb. I have to let go of the mouse and then press it. That's inconvenient for me. Otherwise, it's a good mouse, solid.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It worked for a short while.

    Posted
    Emblem8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The mouse was to compliment my new computer. It worked for a short while, and then the arrow would lag on my monitor. Had a hard time clicking onto anything after that. So disconnected it, and used my older mouse instead.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery life, mouse wheel tread falls apart, tiny

    Posted
    Uncle1

    This MS product goes through batteries way too frequently. In the last week, the rubber tread on the wheel disintegrated. It's also just too small for my big paw. Going to abandon MS and go to Logitech Marathon Mouse M705 next.

    No, I would not recommend this to a friend