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Customer Ratings & Reviews

Microsoft - Xbox One X 1TB Console with 4K Ultra Blu-ray - Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 4323 reviews

97%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 37 Reviews
  • Rating: 1 out of 5 stars

    Broke after 1 day

    Posted
    Gsxr1kstang

    I bought this system to replace my existing Xbox One, which I have owned for 3 years without a hitch. I have a 4K HDR tv. First thing I did after moving over my account, games, apps, and settings, is adjusted the console and my TV so that I could experience the best possible graphics. Since Call of Duty WW2 is 4K enhanced, I opted to try out this game with the new console. I got about a half days worth of time with it. First off, the graphics were slightly improved. Enough to notice, but not enough to make the $500 I spent worth it. I considered returning the console and getting a S model instead, but thought I would have some more play time with it to see if it would change my mind. That did not last long as the console unexpectedly shut off. The console would then not power back on at all. The Xbox light would turn on for a second and then turn off. I tried all the troubleshooting, and nothing worked. I even searched online and saw other's had posted the same problems. Some of them were able to fix by replacing the power cord, which allegedly was not able to handle the amperage required by the console. I replaced the power cord, but still nothing. I subsequently returned the console to Best Buy and opted for a refund of my money. I will run my original Xbox One until it dies, after which I will probably opt for the Xbox One S, which is the best bang for your buck if you want an all around UHD console/player. I even reached out and called Micro$oft about this problem. They would not confirm or deny that this was a common issue, and basically did not care that they lost out on a $500 sale. I asked if they were concerned that issues like this would hurt their sales of the Xbox One X and the customer service rep did not seem bothered by it. Another epic fail by Microsoft, just like the Xbox 360 RROD issue. If you want a 4K console and prefer the Xbox, save your money and go with the S model.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Huge promise, small delivery

    Posted
    DeejeeWalt
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my 3rd Xbox one, having had a day 1 edition and keeping an S for the family room. I purchased this to companion my LG OLED. So far it's been hooked up and ran for just over 60 days. Visually, it is impressive, every game looks beautiful..... Or would, if I could get it to actually play any. The system updated about two weeks ago, just outside my return window, and is now nothing more than an expensive paperweight. Since the update when I can get a game to run, it's because I've hard reset it at least twice. Putting a new game on the system, impossible. It can't install a new game from the disc without stopping install 3 or 4 times at least (AC Unity is currently on its 4th attempt). And how long a game stays on the system, is anyone's guess, Fallout 4 was completely wiped off during the update apparently. I really really wanted to like this console. I've had several 360s and an original, stuck with them during the red ring of death fiasco, and defended them when talking to family and friends. But after this.... Just done. After God of War drops in April, a PS4 pro will most likely take this one's place.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      We're sorry that you're experiencing issues with your Xbox One X. Since it comes with a one-year limited warranty, we'd love the opportunity to resolve the problem so you can get gaming again.

      Please reach out to our Xbox Support team so they can troubleshoot the issue, and repair or replace the unit if necessary. You can contact them here: http://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Overpriced. Underdeveloped. No games.

    Posted
    Pete
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought my unit on release weekend. First Xbox since 360 rrod fiasco. First thing I notice is lack of exclusives. Nothing really worth purchasing for alone. Then I come to find I needed to spend more money to enable Dolby Atmos. I already have a dedicated 4K Blu-ray player so not really needed with Xbox. I ended up buying a few games that I could have bought for my PS4 Pro, but I didn't want over half a grand just sitting, going to waste. The other day it wouldn't update GOW4 and Microsoft said to uninstall and should work. I didn't really want to install game and download a 40+GB update so I deleted game. The next day Battlefront 2 has same problem. I deleted that game also. Two days later A.C. Origins does same thing. Microsoft walks me through some additional troubleshooting only to brick my device. They say I need to send it in for repair. Once it comes back I'm selling everything Xbox related for a loss and sticking with Sony for now on. The PS4 Pro has a great lineup of games. And the "faux k" works good enough for me.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A great console, until it's not.

    Posted
    Josh

    For the time I had my One X, it performed flawlessly and the resolution was great. It's light, the removal of the power supply like the ones found on the first gen One's added much greater portability, and games ran much more noticeably smooth. However, almost only a month into owning the console, I was unable to connect to the internet through wifi or a wired connection, and any time I would load a game, the console would automatically shut down. I had to spend hours on chat with an agent only for them to tell me that my console was suffering from an unspecified "hardware problem" and that my only options were to pay Microsoft a $15.00 fee to have a new console sent to me in a timely manner, or wait two weeks while a new one is delivered. This experience alone has been enough for me to recommend looking elsewhere to buy a console. Not only is the product unreliable, the service given when there is a problem experienced is laughable at best. For $500, it's not worth the headache.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    So Many Bugs

    Posted
    shortnuke
    • My Best Buy® Elite MemberElite Member

    If you like getting a startup error that locks the system and forces you to unplug the device in order to get it to start up again, or if you like having hours of game play lost due to storage sync issues, then this is the device for you. The sync issues are especially annoying since the only way to not lose data is to stop playing when the alert pops up, delete all saved games, and then wait half an hour for the system to complete the task and reboot. This box has had nothing but issues since we purchased in last Dec, and we rarely play it anymore due to these problems. Waste of over $400.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      We're sorry that you've been having issues with your Xbox One X. It comes with a one-year limited warranty, so please reach out to Xbox Support for help. You can reach them here: http://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Terrible DON'T WASTE YOUR TIME

    Posted
    ADXTHEONE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I brought the console on launch project scorpion edition.Yesterday the console had a black screen and I hooked my ps4 pro up.Worked fine.Couple hours later didn't even turn on wth Microsoft.The console constantly looses connection to servers.I got 175/25 speed highest internet.My original Xbox never did this.I lag so much its just ridiculous. It takes 2 weeks for Microsoft to fix it.I have a ps4 pro also and never ever ever had this problem.When Microsoft send this Thang back it's getting sold immediately!!!Save your money and get the ps4 Xbox is trash..

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor build quality

    Posted
    daroadrunner73
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased on March 16th , installed on March 16th. Only played a couple of games and watched one 4k movie. Tuned on unit on Monday the 19th, unit sounded like a jet airplane. The noise was so loud I had to turn my TV almost all the way up, just to hear it. I decided to research this on line and discovered that many users are having this problem. I would recommend the Xbox one s at this point. Looks like Microsoft is having problems with the cooling system on this product. Returned the product to store, this is unacceptable.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke quick

    Posted
    Kash
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product started acting up after 2 months and broke in less than 4 months. It freezes multiple times during play. I purchased the product service plan so I returned the xbox to best buy. Now its being “fixed” (which takes quit a while. 10+ business days) so in the end I will have paid full price for a refurbished xbox Ive owned for less than 5 months. That is, assuming its fixed. Ive been hosed Tommy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great graphics,extremely poor local play multiplay

    Posted
    Eliza19
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Graphics are great but it is absolutely horrible that Microsoft doesn't allow more than two players in local play multiplayer mode, especially in regard to how much this unit costs. The older games were much better and more enjoyable by permitting 3-4 players on a single tv. Also- no new games are being made for the older xboxes - quite controlling, both electronically and monetarily.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Glitchy system

    Posted
    Golfmanjh
    • Verified PurchaserVerified Purchase

    I hate my Xbox one X, it glitches all the time with game crashes, internet disconnections, saved game data failures. I was recommended to send it off to Microsoft for 3 weeks by geek squad. I haven’t yet because why the heck would I want to be without anything for 3 weeks, terrible decision, wished I would’ve stayed with PlayStation.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Internal failure

    Posted
    Chad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Product works grate and slows down over the first year even with factory resets tell it can hardly load the apps or even start up at all. Expensive waste of money. I'm vary unhappy. Get the standerd or s because the x will leave you disappointed right after the warranty is up.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Complete waste

    Posted
    TheRealisBack
    • My Best Buy® Elite MemberElite Member

    The controllers are trash, the one the controller that came with it didn’t work then I bought a brand new one for $70 bucks and still didn’t work. There games are also trash, there games are exactly same as the 360. In all just get a ps4 pro, or pc unless you want to waste money and time

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    BUY AT YOUR OWN RISK

    Posted
    PBulthouse79
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    CONTROLLER WAS PRONE TO NOT CONNECTING AND RESPONDING APPROPRIATELY. CONSOLE TURNED OFF AUTOMATICALLY DURING GAMES.....BEFORE IT DIED. I ONLY HAD IT FOR 5 DAYS. I'M A XBOX GUY, ERRR, WAS, BUT AFTER THIS....I'M GONNA TAKE A FRIENDS WORD FOR IT AND BUY A PS4 FOR THE FIRST TIME.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This was supposed to be a surprise for Christmas

    Posted
    StevieJr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The gift hasn't been opened yet. If an item is purchased 3 weeks before Christmas, next year, please wait till AFTER Christmas before sending a survey. I gave it a 1 rating because we haven't tried it yet. This would have been disappointing if he had seen the email first.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible

    Posted
    NYFinest
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased at release. The software is glitchy. Games frequently error and fail to load. The menu interface is choppy. The noise the fan makes under load is irratating and not quiet. Will exchange for another to see whether I have a detective unit and add another review.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nothing special

    Posted
    Rypiaasaaaaaa
    • Verified PurchaserVerified Purchase

    I have a 4K tv no difference switching from 720 to 4 k won’t let me do hdr just upscales even tho my tv is easily capable so glitchy it’s really an over hyped piece of **** I’m an Xbox fan boy this is lame and apparently some are red ringing again basically

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stopped working after a week

    Posted
    Jordan

    The first one I bought was defective, Fan was extremely loud and making all kinds of strange noises, I exchanged it under warrenty and the new one I just got stopped working after a week. The console wont turn on at all, The xbox one x is a joke!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Jordan,
      Sorry to hear that you've had some trouble with your Xbox One X. Be sure that when you are plugging in the console, you are plugging it directly into the wall and not into a surge protector. You might want to try exchanging your console with Best Buy, but if you are unable to, the console does come with a 1-year warranty, and you can reach out to our support teams here: https://support.microsoft.com/en-us/devices
      Regards,
      Chris Microsoft

  • Rating: 1 out of 5 stars

    Meh

    Posted
    Rink
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Have had more software issues with X than my OG Xbox that is still used today ... experiencing Hdd and error codes as of yesterday , going to request a returns exception from Best Buy and buy Playststion .

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Trash

    Posted
    Marioh916
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So my original Xbox 1 never disconnects from the internet but the x does??? And my brand new controller that comes with the Xbox doesn’t even connect to any Xbox at all!!!!! Waste of 600$

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      We're sorry that you're having issues with your new Xbox One X. Needless to say, we want to get you up and gaming as soon as possible. If you've just purchased the unit and it's still within the return period, you can exchange it with Best Buy. Otherwise, it comes with a limited one-year warranty and our Xbox Support team should be able to help you out: http://support.xbox.com/en-US/contact-us

      Also, here's a resource for troubleshooting Internet disconnects that may help you: https://support.xbox.com/en-US/xbox-one/networking/connection-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Bad Purchase

    Posted
    FAM47
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Two months after I purchased console. The wifi card goes out. Now I'm dealing with Microsoft not best buy. Bad Purchase due to bestbuy not wanting to replace.

    No, I would not recommend this to a friend