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Customer Ratings & Reviews

Microsoft - Xbox One X 1TB Console with 4K Ultra Blu-ray - Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 4323 reviews

97%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 20 Reviews
  • Rating: 2 out of 5 stars

    Excellent Console but…

    Posted
    VikSmooTH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    1st of all let me start off by saying that this console has excellent game graphics faster everything and easy to swap my gears one s edition to the one x. My gripe is not with what the console could do. It is what it wasn’t doing. I purchased and picked up on launch day and got stuck with a lemon like every microsoft launch console I have purchased in the past this is no different, hooked it up to my 75’ sony 4k tv and a samsung soundbar model: HW-M550/ZA. My primary problem was with my soundbar. I either play a game (CoD WWll) for a couple of hrs at a time and when I switch to tv (Spectrum) I had no sound or I’ll have tv sound and when I switch to a game I had no sound. All in which I had to do a hard reboot to temporarily fix. I called Microsoft xbox support in which I explained to a not so tech savvy rep. That I changed HDMI’s Rebooted the brand new system one too many times and all of my changes were transferred from my old console to the new in which I had no problems what so ever with my Gears edition one s. She then puts me on hold a couple of times and then blatantly admits to me over the phone that this is an on going problem they have been trying to correct with their launch consoles and tells me that she’s going to open up a repair ticket for me to send my 5day old console in for a repair or a refurbished model. I then replied to her “In what world does she think we live in in which people spend 500.00 of their hard earned money for an item for it to turn up to be defective that we would decide for a repair or refurbished item”?!! She then told me to take it back to where I purchased and replace said item when she very well knew they weren’t anymore readily available to swap out. I have always owned an xbox since the very 1st to this one and have been an xbox live member for 14yrs. to get this type of treatment from them. Best buy did the right thing and refunded all of my money without a hassle but to no avail, there weren’t any other consoles to swap with so I’ll have to wait till the new year. Again, console gaming and streaming performance was awesome but microsoft has a lot of tweaking to do before I repurchase another console. Never buy a console from microsoft because they’ll try to push you a refurbished model and this console costs too much money for anyone to settle for that kind of treatment. will I repurchase another…YES I will but will not jump to buy a new system from microsoft anytime soon. Customer service is key when purchasing anything expensive, especially if you’re the one selling and stand by your product 100%. Will always purchase from BestBuy and will most likely purchase another One X in the future. The console has promise and potential, Just not as a new purchase, wait for all the kinks to get ironed out. I will never make a big purchase directly from microsoft. They have let me down one too many times. I know that buying new tech you run the risk of getting a defective model but every console I have purchased at launch so far (360, Original XOne, One S, and now the One X), I have been stuck with a lemon and had to return for another. If I can only be so lucky when I play PowerBall LoL. By all means I donot want to deter anyone from buying this console because it’s a nice system but buyer be aware! It’s all over the internet about the One X kinks/problems.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the price

    Posted
    UtahCowboys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I struggled with giving this one star or 2. I decided to give it the 2 stars based solely off of the quiet nature of the console It really doesn't make a sound. That's where the pro's end for me. The console at $499.99 is an unworthy purchase. The lack of any game was more insulting than anything else. The attempt at claiming the "guts" of the machine warrant the price just isn't good enough. I'm running this console on a 55" 4K OLED LG television and the graphics are no more impressive than they were on my Gears of War Special Edition. Additionally, there is still lag in the system menu. I expected it to be completely fluid. I experienced the washed our blacks on Passengers UHD, but there was a software update yesterday that was designed to fix that. Ultimately, the upgrade is "nice" because of quiet system and Infinite Warfare loaded a couple of seconds faster, HOWEVER, you can spend $249.99 and get a one S with up to 3 free games, including the latest games out like WWII and Assassins Creed... This system is literally twice the price and you get nothing with it. Even the controller is base. If it had included a new game, it would have been 3 to 4 stars. I do not recommend.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Impressed

    Posted
    Jgooner23
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had high hopes when I purchased this console only to be disappointed. Honestly, one of the things I can't stand is it turns on and off by itself. I can't tell you how annoying is it to turn the console off only for it to turn back on. I really can't stand the motion sensor. The navigation menu is the same as Xbox One. The graphics didn't blow me away. Xbox customer service is awful if something goes wrong. Updates take forever. I even have mine set for offline download and it still has problems with that. These next gens are a waste of money. Invest in PC Gaming instead.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Don't let Microsoft employees blind you

    Posted
    Nasta

    Xbox One X will be a great console to own if you like the direction the Xbox brand is going. If you have friends there, like the controller, etc, etc. But the argument of power no longer matters seeing as we'll be seeing a new Xbox, PlayStation and Nintendo system every couple of years. Buy the console that has exclusives, and features that fit your need. Your console of choice will be the "most powerful console" at some point because of the rapid pace these companies want to push out a more expensive box. Video game consoles are emulating the smart phone industry, and because of that the only "winner" is the company that provides you content that you like.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the price tag

    Posted
    jeep0073
    • My Best Buy® MemberMember

    I had the Xbox One S Battlefield 1 edition. I've been using a Sony XBR750 for my 65" 4K needs. The Xbox One S was great at doing 4K upscaling, and with this Xbox One X swap, I saw no real difference(marginally better smoothness). At least with Battlefield 1. Only difference I actually could notice a difference with typing and switchign from applications, it was quite smooth. I'm going to try Star Wars Battlefront 2 and see how that works. However, with all things considered and for the price, just get the Xbox One S package deal on eBay, 2 new games, 2 controllers for $229, can't beat it for the price, $500 for this is not worth it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Who is this Really for?

    Posted
    theimmortalmoo
    • My Best Buy® Elite MemberElite Member

    Most of Xbox's Exclusives are available on PC. This Device is Marketed as a High Performance, High Graphics Machine. Sony and Microsoft are both making an odd play with a focus on higher resolution than higher FPS. But supposedly this thing can do "True 4K" at 60FPS for all games. Time will tell how much of that is true. Console Wars are dumb, but Xbox Needs more Exclusive games to compete with Sony's lineup. A PC can play most of the "Exclusives". Ok you don't want a PC fine, so You must be the audience that HAS a 4k TV/Device this is marketed for then right?

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    adapter NO longer available for this console

    Posted
    kathyw
    • Verified PurchaserVerified Purchase

    Microsoft discontinued the Xbox one Kinect adapter and this is needed in order to play certain games. Impossible to purchase this 39.99 item unless you're willing to pay $200 which is what they sell it for on other websites. This should be told to the consumer before making this very expensive purchase of the console, games, remotes and protection plan (close to $800).

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Graphics great, not many games for optimization

    Posted
    ImThatReviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this specifically for Sea of Thieves as well as some future games that would be One X enhanced and was severely disappointed with the performance in SoT(crashed everytime I was in a game) and the load times were barely noticeable from my original One X. Returned it because I couldn't even play my favorite game and the improved graphics and load times just wasn't worth the cost.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great picture, awful lag BUYER BEWARE

    Posted
    Thgriff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The 4k is amazing! Seriously best graphics I have ever seen. Ok the other hand, there is a lag somehow. It blames something called a PnP or something. Which is total hogwash because I’ve had Xbox for about 13 years now and never had a problem, 360, or my Xbox one. Therefore, I get the new Xbox one x and the lag is awful. Microsoft needs to fix this like now.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Beware new system

    Posted
    Jeremy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My launch one x has died in 15 days but best buy exchanged it pain free so bravo to best buy. Microsoft support once I gave them the serial number wanted me to ship it to them or take it to their store which is 2 hrs away.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the cost

    Posted
    Daystroy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This Xbox is exactly the same as the old one. The only difference is the 4k technology which isn't worth paying $300 more for. Everything is still sold seperately except for one controller. I'm done with Xbox.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too expensive, sound was broken on my unit.

    Posted
    Pears
    • My Best Buy® MemberMember

    Not many people could notice the better graphics, and sound was just broken, not working on my unit. I think the One S is a way better buy.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      We're sorry that your new Xbox One X hasn't lived up to expectations. Every console comes with a one-year limited warranty. If it's already past the return window for Best Buy, we recommend reaching out to Xbox Support for assistance in repairing or replacing your unit. They can be reached here: https://support.microsoft.com/en-us/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 2 out of 5 stars

    Controller broke after a month

    Posted
    Timothy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Worked great until the controller stopped working after a month. Tried to exchange it and BB pawned me off to Microsoft...

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Buyer beware

    Posted
    Spaceninja
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Microsoft is giving away PUBG for new owners of the Xbox. Unless you throw a stink Best Buy refuses to honor this deal! In store or phone support.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    PS4 PRO is a better system.

    Posted
    Warborn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The X1X doesn't feel faster or visually appear better than the X1 by any leaps and bounds. Definitely not worth the 499 it costs new.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth the money!

    Posted
    Elmo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you have an Xbox One S your fine until they drop the price! The gameplay is not MUCH different between the two systems!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey Elmo,

      We're sorry to hear that you're not completely satisfied with your Xbox One X. While it's true that gameplay in games doesn't differ between members of the Xbox One console family, the faster processing power and quicker load times should give you a big benefit in terms of better visuals and overall experience, especially if you have a 4K TV. We recommend checking out some Xbox One games that have been enhanced just for Xbox One X: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 2 out of 5 stars

    Mehh

    Posted
    Bozkurt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I thought it was going to be better than PS4 I don't think so.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I can't tell difference from One S

    Posted
    gwmoore3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Save your money. Keep or buy the One S instead. looks and feels exactly the same as One S.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    price match

    Posted
    steve
    • My Best Buy® MemberMember

    no price match with Microsoft? free game if purchased through microsoft

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Gift

    Posted
    Lizeth
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have not seen the product it’s a Christmas gift to my son.

    I would recommend this to a friend