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Microsoft - Xbox One X 1TB Console with 4K Ultra Blu-ray - Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 4342 reviews

97%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    It's OK

    Posted
    Jerm

    The problem I have with the X isn't the price (especially for what's inside), or the lack of exclusives as many people complain about. My problem is, it's not necessary if you already own an old XB1 or an Xbox One S. Because the difference in visuals just is NOT a giant leap. I'll do my usual list of Pros and Cons. There isn't a huge list, but here you go. 1. It's a heavy duty machine, packed together nicely 2. The GPU is pretty close to a GTX 1070 on the Nividia side, but not quite. Slightly behind, especially for 4k (framerates). 3. It's very quiet, sometimes to quiet. And the vapor cooling is nothing new but seems to actually work well here. 4. Even on a 1080p TV you can see "some" differences. but I do mean very minuscule. As it's aimed for 4K the supersampling is still quite good. CONS 1. Make sure you plug this into a wall outlet and not a surge protector, being that it has one built into it already. Some systems have bricked very quickly (and won't power on), because of this. And yes it's a fact, you can google it. Or watch Youtube. 2. The fan can be fickle, sometimes it gets very loud under load, and sometimes it stays quiet. Which is "fairly" normal. The fact that it's not consistent like the PS4's fan. Is what concerns me. And actually sometimes it almost sounds like it's not working properly. Only time will tell. 3. This system actually takes LONGER to boot up than the original FAT system, and the S model. Why? I have no idea. 4. The load times are also slower than the old models. I have no clue where people come up with the idea that they are faster. I tested Rise Of The TR (ultra slow load times), Forza 7, and especially Halo five. I still own an S model and couldn't believe it took so long on the X. I'm still baffled by this. 5. The controller seems cheaper than the older models (though that could just be me). So basically that's it, there isn't a whole lot to say because it's just not that different from the others, except for a resolution bump. And steadier framerates. Not faster in most cases. Also I must mention many tests have showed that games played in 4K drop frames clear down into the 20's because of the weaker CPU. Which I should have mentioned is the Achilles Heal of the whole system. But MS had to cut back on this otherwise it would have been 599$. So overall I feel bad rushing out to get one of these even though I have a 90 day return policy. I'm still thinking of returning it. And on one final note I really like the way some games look marginally better on my Sony 1080p, than they do in 4K (with HDR) on my Samsung 4k. Call me crazy but it's just NOT a night and day difference. And I think that's the whole basis of my review. Is it worth 500$ for people with a 4K TV? I suppose. Is it worth it for the slight upgraded visuals (not much more than the S) on a 1080p TV. Absolutely not. It's still just the same "old games" that you've been enjoying on stock Xbox One(s) for the last 4 years. Also it's not a "new" console, just an Xbox One on steroids, basically. Also I feel the Pro was a mistake on Sony's end as well. As I've had the PS4 slim for a while now and never an issue. Or even a thought to need any "enhanced games". So it's a lot of power, but what does that really translate to in the real world? Well not much. I think people have realized this since they aren't sold out anywhere now. Personally I'd get the S for 189$ on sale and save yourself 329$. Because with the mediocre 4K games, and low framerates, it's just not worth the extra price. I'm 42 and been gaming for many years, also I build gaming PC's. So just ask yourself, do you really NEED the X? That's up to you. I can't recommend it though. Sorry.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Solid Gaming Console with Issues

    Posted
    malexandria
    • My Best Buy® Elite Plus Member

    The XB1X is a very solid but flawed gaming console. I think $500 is a nice price for everything you get, at least on paper. Unfortunately the reality sets in. I traded my S in and something else, so I managed to get the Scorpio Edition for about $220. I picked up 7 enhanced games during MS's amazing BF sale and everything looks stunning, far superior to my Pro. I wanted to buy most of those games for my Pro, but their BF sale was pathetic and they didn't have much of anything discounted. So much for Playstation being about gamers. However there were several issues that may cause me to return it. 1. I really don't like the Xbox Interface. It's clunky, confusing and it seems like it takes 3 or 4 clicks to do anything. Even something as simple as closing a game takes 3 clicks and not as intuitive as it should be. The "home" menu is just a mess, I still don't know the difference between "Pinning" something or Adding it to "Home" and there's a limited number of slots for "Home." The controller also hurts my hand and I find the PS controller a lot more comfortable. 2. 4K UHD Player - This was one of the main reasons I purchased the console. Was really impressed with how vastly improved the picture quality was on the X vs. the S. Unfortunately in the last two weeks it's started acting buggy and won't play certain Blu-rays or the fan will get so loud that I couldn't hear the movie. The worst part was for some strange reason, not one of my 7 Sony UHD Movies would play. I suspect it has to do with Sony's poor implementation of BD-Live. 3. 4K Capture doesn't work as advertised and can't stream game play. I was shocked to find out the 4K/HDR Capture doesn't really work. I was only able to play back 4K/HDR captures on the console itself - what's the point? You can't stream gameplay to YouTube, only MS's own Mixer service and the only way I was able to get captured footage off the console was to record it in 1080p and the HD needs to be formatted in NTFS so forget about using my Mac with it. And I hated the fact that it requires it's own dedicated External HD to work. So that means instead of needing one, I now need TWO external HDs just for my X. 4. Start up is TERRIBLE. It literally takes 2 - 4 minutes before you even see the main menu. There were several times when I thought the machine was broken. All you see is the Green Xbox Logo for a good 3 minutes. Unfortunately if I do return this I'm going to have to eat the cost of all my games that I just bought and my full game library because this will be it, I'll be permanently done with MS. I know if I get a replacement, I won't get the Scorpio edition and since I traded in my S for this I don't have another Xbox to play. I think a lot of these issues will be fixed with a future update, but I don't want to be a guinea pig and have to wait months for features that should work properly on day one. If you have a 4K TV and all you care about are the games, then this is a must buy. Everything I've played so far has been a revelation, even older, unpatched titles like Batman Return to Arkham look and played so much better than they do on my PS4 Pro. So I'm truly torn as to whether to return this or not. If I didn't go all in on the Black Friday deal and already have a bunch of games on the XB platform i'd return it in a hot second...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ultra Premium Gaming Console, with Sticker?

    Posted
    Swede

    I had the very first XBOX, but missed the 360 generation. Therefore, while I love my Nintendo Switch was ecstatic to order the XBOX One X to expand my gaming options. There is a lot to love about the XBOX One X. It has a beautiful design for being such a large, heavy box. The controller is comfortable and ergonomic. Graphics are fantastic. I love my Switch's graphics on first party Nintendo games, particularly ones that run 1080p 60fps such as Mario Kart or Splatoon2. However, third party games do not look so great on Switch, so when I am playing on a TV, I love playing these third party games instead on XBOX One X. Perhaps the biggest reason to buy an XBOX, either this X or a S, is gamepass. Even if you don't plan to buy many games, just buy Game Pass for small monthly fee. You will have dozens of games at your disposal. Wow. However, there was one huge flaw in my XBOX ONE X. I also love retro game and collecting gaming items. This XBOX One X is the most premium console you can buy at least by price tag and graphics performance. However, despite that, Best Buy decided to put a large sticker across the front of the console's box before shipping. Therefore, I feel it was not the smartest place to order. It looks used or like a has been system. When I take it out in 10 years time to admire, instead of the beautiful box, I will see that sticker! Microsoft should provide some instructions to retailers about the importance of aesthetics on such a premium product, or really, any product if you are proud to sell it. I will attach a picture to show, if this type of situation will bother you, you might want to go elsewhere. Overall, pretty awesome console, very ugly sticker on the beautiful box!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Tough sell

    Posted
    BlasterMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    $500 is a tall order for a lot of people, especially for what is considered an incremental upgrade. The short of it is this - if you don’t have a 4K tv, save your money. If you have a 4K tv, and already have a PlayStation 4 Pro, I strongly suggest you save your money. Really, only the hardcore and tech geeks should really be the ones considering this. The analysis Digital Foundry has done on games comparisons between the Xbox One X and PlayStation 4 Pro, and the results have been both a mixed bag, and very close. A little disappointing, considering the X has a considerable advantage over the Pro, on paper. Keep in mind, this does not take into consideration of xboxes ecosystem. It’s hard to recommend this given its price and the fact the average person won’t really notice any difference.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not what was expected

    Posted
    Whiplash1969
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased with the understanding that this unit was far superior. 40% faster... than what? A turtle. You have to download every freaking game. It wants to upgrade 2 GB for whatever game your playing when get back to it. It’s not what was expected. The only saving grace is - you can choose to play off line. That way you it’s not a 1/2 hour before game play. And yes, it doesn’t matter if you own the disk. The platform is set-up as if your streaming. I’m not sure, but is this to help prevent piracy in some form or fashion? I guess what I thought I was paying extra for was an experience much much better than my other consoles. I’ve played for many hours and I like it once I’m in it. But, it’s just not what the hype is all about...

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    1st Xbox? Great. Upgrade? Not worth it.

    Posted
    Sam27
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    So I’ve had Xbox/Microsoft in my life since 2002. The first green big box that weighed more than myself (not really). And loved every single one of them. The original , 360 (bought 3 of them because of the ring of death) , the One, One S Plus and finally the X. The X is a great console for someone who’s getting a “One” series for the first time. I don’t think, however, that it was worth my money as an upgrade from the One S. Good graphics, Fast performance but still more of the same. To make it short and simple, I ended up keeping my S and returned the X. I’m ready for a next gen console. Not buying the same one 3 times like I’ve done in the past

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good console, had to return first one in 9 days.

    Posted
    Anthonybarcello
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The console works great but in the first 9 days having it the xbox pretty much was bricked. Returned no problem but conserns me that I could have the same problem outside of the return policy. My first xbox one the original one lasted since it first came out and is still going so hopefully it was just that first xbox one x that had an abnormal problem. It runs games great and they look even better on then ever. I deffenetly recomend this console if you have the original xbox one 500gb. But if you have an S model I dont see much of a reason to upgrade unless you need that true 4k gaming.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey Anthony,

      We're sorry to hear that you had an issue with your first Xbox One X. It's unlikely that the same problem will arise, but you may want to make sure that your console is located in a well-ventilated area and that its vents aren't blocked to avoid overheating. Your Xbox One X also comes with a one-year limited warranty, so please reach out to Xbox Support for assistance if you experience a similar issue outside Best Buy's return period.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Great System, Hardly any games

    Posted
    WhoCares
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love the system itself and the power behind it. However the amount of games is so limited sometime you can't help but think if the price is worth it. I had a hard time deciding whether or not I wanted to keep it. But, in the end I decided to keep it to complete my collection of the current generation of consoles. I know that Microsoft has attained new game developing companies to help their exclusivity content, however in the moment it can be quite hard to justify purchasing the console. Especially when compared to the PS4's massive library of exclusive games.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      We're sorry to hear that your new Xbox One X hasn't quite lived up to expectations. If it helps, there are hundreds of great Xbox One (and even some Xbox 360 and original Xbox) games that have been enhanced to take advantage of the powerful features of Xbox One X. A full list of enhanced games can be found here: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 3 out of 5 stars

    My luck

    Posted
    Bjc3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So people tell me I have bad luck..at 31 years old with 4 hip Replacements and 2 back surgeries I started to believe them, but then I bought my new Xbox. Support said the disc reader was bad so I exchanged it for another one, which also had a bad disc reader. So when support told me the odds were astronomically low that I could get 3 in a row that were bad I believed them. Alas, I now have my 4th Xbox one x and no one has bothered to ask me if returning 3 was worth my time. But at least the disc reader works

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    ended up returning it

    Posted
    Commonplace
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Call it buyer's remorse, but I ended up returning the console. For the price, it just didn't seem worth the upgrade from the Xbox One S or even the original Xbox One. There aren't that many exclusive games anymore that I can't already play on my PC, and the amount of 4k games is really low. There doesn't seem to be a lot of interesting games forthcoming, either, at least that look good to me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    loving it

    Posted
    treV151
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    What is this! i bought the newest console to be ultra HD and my 2k$ bose doesn't even allow this. Lets step back and loon at this xbox X.... yeah update for an hour and let my direct tv flash back and forth figuring out resolutions for my $4k tv. not impressed at the least. I moved to xbox because i didn't like updates older than my S*anky X-gilrfirend and now i get the cheating w*ore i paid for in vegas.... thanks Microsoft

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nothing special

    Posted
    Carl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I think I had an unrealistic expectation of what this console was supposed to do. I was expecting PC like performance on my console gaming experience. My PC rig is nothing to boast about but it delivers on my expectations. Maybe if I didn't already have an Xbox one S this would have been a gasp worthy upgrade. But it's possible over time as the 4k library grows I'll get to enjoy what I assumed this would be.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great upgrade from Xbox 360

    Posted
    Clos
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I previously had an Xbox 360 and was about to purchase an Xbox one S but I ended up waiting and getting the One X. I also bought a 4K TV to take full advantage of the new features. The only issues I’ve been having lately is that it disconnects from WiFi. Seems to be I’m not alone and their are numerous reports found on the web by other owners.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Average

    Posted
    Thomas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was expecting more when I got this unit. The first one failed on the BlueRay player and I had to swap it out for a new one. Best Buy took care of it but it was a hassle to switch everything out. Also, the amount of storage is not nearly enough.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    XBox 1 X

    Posted
    2Shreks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Had to return my first Xbox 1 X due to a loud ??? (I believe it was the fan). My second xbox is almost dead quiet and running quite smoother. For a $500 item you expect the item not to have issues howeve but have also understand that there are so many made ny people that there's going to be problems..maybe xbox needs better quality control.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I don't quite see the difference

    Posted
    Calwow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Overall experience is just average. Don't see much of a difference when gaming comparing to my Xbox one slim. It makes sound when console is off and you can hear it constantly. When online gaming it has some type of bug withing the window software that tells me I'm sign off but clearly I see my name sign in. Quite frustrating so far

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Underwhelmed

    Posted
    Jester73
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought the Xbox 1x, had major issues transferring data to new console, to best buys credit, after Microsoft finally decided it was a hardware failure, best buy replaced it on the spot, well, not actually on the spot, I had to drive to another location to pick 1 up. But after that, the process was seamless, and easy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Preferred the S

    Posted
    VehicleCharger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For my taste and for all the extra money I’m paying for the X, I did not see much of a difference from the X and the S model. Additionally the console has froze every now and then. PS4 PRO is a better buy in my opinion. I should have save a couple hundred bucks and bought the S model.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      We're sorry to hear that your new Xbox One X hasn't quite lived up to expectations. To fully see the difference in games, we recommend trying a Xbox game that has been enhanced to take advantage of its greater power and capabilities. Go here to see a full list of enhanced games: https://www.xbox.com/en-us/games/xbox-one/xbox-one-x-enhanced-list

      In addition, sudden freezes can occur due to overheating. We recommend placing your Xbox One X in a well-ventilated area and making sure that its vents are unobstructed. For tips on how to keep your Xbox One ventilated, go here: https://support.xbox.com/en-US/xbox-one/console/ventilation

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Don’t Upgrade to the S

    Posted
    RobCortese
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    4K is barely noticeable. I have a 4K 55” Samsung TV and Barry notice any change between the Xbox One X and S models. Since not all games offer 4K, the S console is practically useless. Would hold off if purchasing as an upgrade, wait for sub $300 price and/or for all games to become 4K quality.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I wish I bought the S model

    Posted
    Phill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So, I’m a big Xbox guy, been using since the original console, I bought a new 4K tv in anticipation of the Xbox One X, due to software updates, it’s crashed on me 3 times and has deleted my family’s gamertags, not impressed. I wish I bought the Xbox Ons S, half the cost AND a free game.

    No, I would not recommend this to a friend