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Customer reviews

Rating 4.5 out of 5 stars with 3760 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the superb sound quality and comfortable design of the Xbox Wireless Gaming Headset, frequently praising its long battery life and Bluetooth functionality. Many appreciate the value for the price and effective volume controls. While some users noted occasional connection issues and a snug fit, the positive feedback on audio quality and comfort outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 3,760 reviews
  • Rated 4 out of 5 stars

    Warm

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a kittle heavy on your head and it does get a little warm.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Crap headset

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this headset exactly two years ago and it stopped working today.. won’t charge. Seems everyone has this issue. Thanks for the waisted $100.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and incredibly fast shipping love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Poor mic monitoring

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely has some nice features like dual Bluetooth connections

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So lovely

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a good quality product. Will get 1 for my brother

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect gift for my son this Christmas, super cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, this was a gift for someone and he loved it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an echo every time I spoke tried all settings didn't help even had others helping to try to get them to work with no luck so I got a turtle Beach set and np

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not work correctly with my pc. Would not play any sounds whatsoever, was connected with blue tooth and even updated firmware through xbox accessories app. Still would not work. Had to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t hold up

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These don’t hold up. The microphone kicks in and out all the time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not charge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great at first. It connects to bluetooth and xbox dongle same time and works awesome. When you take a call it drops down the other connection.. But it only worked for one day!!! It would never charge so I'm bringing it back for a replacement but it probably be months before I can get another one

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry that there's an issue with your new Xbox Wireless Headset. If you're unable to exchange it with Best Buy, our team at Xbox Support may be able to help. Contact them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Don’t buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for a week and and ended up returning them for turtle beach 700s I don’t recommend these…spend the extra money or go with something cheaper and better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very good item for the cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones but the one I got was defective

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk how these have high ratings. 100 dollar headset? I bought a 20 dollar pair better than these. Constantly cut out Footsteps are very deceiving Sound is inconsistent. These are awful headsets. If you’ve played on just about any other headset you’ll be very disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox wireless headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the one and it worked for 2 hrs tried to charge but wouldn't hold a charge brought back for a new pne and that one did not work out of the box would pair ended up getting turtle beaches

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Audio is awesome, chat is non existent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was great, awesome for hearing your games. Not so awesome for talking to team mates. You have to practically eat the mic in order for anyone to hear you. Returned, got the Astro A20.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor mic and sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mic will not pick my voice up unless I yell and the party say I sound far away and they can’t heard my voice and I sound like a robot the only plus side is that you can talk on the phone while playing the game that why I haven’t return them yet.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is really awesome. Awesome product. Amazing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound bad material

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed having this but after 10 mins it would start hearting my head. I think the padding sucks and honestly the martial used tk makenit was subpar.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't buy again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working on the 17th day. Best Buy will not accept returns on this item. Had to pay to ship to Microsoft for repair. Microsoft has had them for nearly two weeks. My $23 dollar Amazon Chinese specials lasted almost 2 years without issues.

    No, I would not recommend this to a friend