Customer Ratings & Reviews
- Model:
- Mint Mobile eSIM DDP.com 45
- SKU:
- 6523654
Rating by feature
- Value
Rating 2.9 out of 5 stars
- Quality
Rating 2.7 out of 5 stars
- Ease of Use
Rating 2.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the convenience of the digital delivery of the 3-Month 5GB eSIM Prepaid Plan. However, some customers have expressed frustration with the activation process, stating that they did not receive the necessary information.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Activation, Dumpster fire
A dumpster fire of a product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate myself for buying this without reading the reviews. Activation didn’t work because the link to the Mint app just takes you to the regular Mint app and you have no way to enter the 10 digit PIN. Now I have to contact Mint or Best Buy on the phone to sort out this mess. Awful product. What a waste of time. Avoid like the dumpster fire it truly is.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi there, we're really sorry for the activation issues you experienced and we're more than happy to connect with you to see what went wrong. For any additional support, we encourage you to reach out to us at (800)-683-7392 or utilize our online chat service at https://www.mintmobile.com/chat/?chatbot-open.
- Cons mentioned:Compatibility issue
eSIM review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went with three stars because I couldn't use it on the new Motorola stylus unlock phone I just purchased when I check compatibility it said that my phone was compatible with the eSIM. But after I purchase the eSIM and try to activate it with my Motorola it said my Motorola is not eSIM compatible so I end up having to sell it to a friend who had an iPhone and it was compatible with her phone. He says it's working just fine with her iPhone but I end up losing out on $15 because I sold it to her cheaper than what I paid for it. IT only got three stars because my friend said it was working fine.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Morris, we're really sorry to hear we didn't work out. If you'd like to chat with one of our agents to take a look at what we can do, Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open and we'll be right with you.
Steer clear of this mess
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a disaster this digital product is. Be prepared to not have a functioning code for several days while the process settles. I received the email and code right away, but Mint did not have the code in their system yet. Best Buy can't/won't help, and say to contact Mint. Mint dropped my call 4 times before I became annoyed enough to call back Best Buy and make it their problem. Best Buy also will not refund this due to it being a digital product. A ticket was opened through Best Buy, but I don't think anything happened on their end other than enough time passed that the system/process worked through and 4 days later the code finally worked. Reading other reviews here this seems like the normal process that Best Buy and Mint don't even understand. I would just simply steer clear of these digital products that relate to cell plans. Best Buy, I'd suggest not selling this product to prevent frustrated customers or at least document to not expect a functioning code for 3-5 days after purchase in some cases.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Jared, we're so sorry for the poor service you've had with us. We'd love to get in touch with you ASAP to see how we can get things turned around. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open and one of our expert Care agents will be right with you.
Don't order this until you read the reviews.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews but thought I could make it work. I was so wrong. Best Buy does not have the correct 11 digit alphanumeric code. I can't get a refund or a sim card that works.
No, I would not recommend this to a friend- Cons mentioned:Digital sim
Not a physical SIM-check what your phone takes fir
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return because this is for phones that don’t use a physical SIM card-they use digital. Was on the phone for three days before someone knew what was going on.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Sorry for any confusion, Jules. We're happy to connect with you to see what can be done about this. We're just a call away at (800)-683-7392, or you can choose to chat with us online at https://www.mintmobile.com/chat/?chatbot-open.
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this esim online and the instructions from BestBuy don't match what's needed to activate the esim on your phone. I spend hours talking to both BestBuy and Mint Mobile and each just pointed at the other. I wasted my $45 and will buy something from another mobile company.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Really sorry for this experience, William, and we'd love to get in touch with you ASAP to make sure everything gets set up properly. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open and one of our expert Care representatives will be right with you.
Unable to activate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BBY sent the email with the code and the link. Used it on Android phone to install the correct app, (must input 10 digits, not 11). Put in request for new number and zip code, then it says set password, stalls out indefinitely on activation step.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .We're sorry that we didn't meet your expectations, James. If you need any further support, please reach out to our team at (800)-683-7392 or via online chat at https://www.mintmobile.com/chat/?chatbot-open. We're looking forward to hearing from you.
- Cons mentioned:Coverage
Need to improve
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coverage is very less in lot of areas. Network is not available in some locations.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Thanks for your feedback. We're more than happy to take a look at improving our coverage in these areas. Feel free to reach out to us so we can further assist you. Our team is available either over the phone at (800)-683-7392 or through our online chat service at https://www.mintmobile.com/chat/?chatbot-open.
- Cons mentioned:Activation
Don't buy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. They don't actually send the activation information needed. I have been on calls with mint mobile support and best buy and I am getting the run around.
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Lisa, we're sorry for this bad experience. We'd love to connect with you to see what we can do to make things right. Mind giving us a call at (800)-683-7392 or chatting with us online at https://www.mintmobile.com/chat/?chatbot-open so we can further assist you please?
Worst product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is the worst place to buy I brought this Esim for $45 and it’s for 5gb per month but outside we are getting unlimited data per month so don’t buy this product
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Jansi, we're sorry for any confusion about our wireless plans. If you'd like to chat about your purchase and what we offer, please feel free to reach out to us at (800)-683-7392 so we can chat. We're always happy to help.
Fast & Cheap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast & cheap I was able to get them without a problem
I would recommend this to a friendVery Helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a perfect Cell Phone plan to buy for my teen son, And have shipped to him out of Arizona!!
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Glad to hear we were a great fit. Thanks so much for your review, Chris.
Mint mobile
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal, fast activation at a reasonable price of $15 per month
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .That's how we do it on the fox side. Thanks for the five star review, Anastasios.
- Cons mentioned:Activation
Does not work. DONT PURCHASE!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work. I still haven’t been able to activate it wven tho my phone supports esim(12 pro)
No, I would not recommend this to a friendBrand response from Mint Mobile Team
Posted .Hi Cynthia, we're truly sorry we haven't been a great fit. Please give us a call at (800)-683-7392 or chat with us online at https://www.mintmobile.com/chat/?chatbot-open so we can make sure this gets taken care of.
I would give 0 if i could
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not eligible for all phones buyer beware!!
No, I would not recommend this to a friend- Pros mentioned:Easy setup
!!!Please Read Before You Buy!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I was skeptical because of the other reviews but im a risk taker. I went ahead and purchased this plan. It was easier setting this up than it was setting le google fi on my phone. I would recommend if youre look at this plan. It is for new customers only. I WILL NOT WORK if you have an existing plan. It is not a refill card. Also it is ESIM only. Meaning if you do not have a esim compatible phone please go to best buy and get the sim kit. Follow the instructions provided exactly as written. I didnt have to call support for any reason bcause I read the instructions!
I would recommend this to a friendBrand response from Mint Mobile Team
Posted .Thanks so much for your review, Wynton. We're so glad to have you on the fox side.
What experts are saying
