Customer Ratings & Reviews

So when I first bought this I didn’t realize what an esim was, I thought it was just a 3 month plan, after spending some time speaking with mint mobile and them figuring out how to help me and understand my confusion they ended up figuring out that my phone isn’t compatible with the esim. He told me there more for ios, pixel, and another type phone so just go to mint mobile website first to see if your phone is compatible with an esim before you buy. This isn’t the actual physical sim you insert on your phone. Also incase you didn’t know like me, esim is a virtual sim card that’s automatically added on your phone with a code.

I recently purchased a Mint Mobile eSIM from Best Buy and it has been nothing short of a complete disaster. The SIM simply won't activate, and Mint Mobile's support can't assist because the purchase wasn't made directly through them. To make matters worse, Best Buy's customer service has been absolutely abysmal. I've called multiple times only to have them disconnect the call before offering any solutions. Even visiting the store in person proved futile. Save yourself the time, frustration, and headache – DO NOT buy eSIMs from Best Buy. Their lack of support and unhelpful customer service make it a completely unreliable option.

Never buying from bestbuy again. Customer service response is worst, they lack knowledge about the products/services they are selling themselves. WASTED MY MONEY on this. I would love ZERO stars if I was could have.

It boasts a robust and dependable network, coupled with excellent customer support and user-friendly features. In short, it’s a total steal.

I still never had an access to the esim it’s not activated yet and I contact the Customer Service Department but it seems they keep posting me about the issue and sending me from one Agent to another.

i sometimes loose service and have to restart my phone, but it’s not usual and the price was great for everything you get

Was in the US for 1.5 months and I took the 45 $ unlimited for 3 months. No issues in the network

My package was delivered in 30hours after my order was place, I try to place same order to my spouse and niece, it kept on getting declined idk I chart with the customer service desk to help me with the order and it sucks really can’t do anything about it

Easy to activate it’s little bit confusing but can figure it out

Will recommended. Very convenient to add international usage

Very easy to use and beginner friendly. Was for my grandma and she loves it.

Just what I needed. Nice signal and delivery was pretty quick.

After years of overspending on a phone bill. I stumbled upon this plan and will never look back to contracts and hidden fees. Service is actually better than expected 10/10 recommend.

No externas Fee, No contract Unlimited for 3 months just for that price

Did not connect to my phones and best buy would not refund me neither would mint mobile I had to result to my bank. And both parties said they were not responsible.

We love your service and very thankful would love the $400 gift card

I accidentally purchased the wrong type of plan for my phone and received no help from Bestbuy or Mint. Now I am stuck with a 3 month plan that is completely useless to me. I’m sure the plan is fine as I have been pleased with previous Mint plans. But thumbs down on Bestbuy customer service.

Not Able to redeem this, contacting support also did not help. No one has any clue on how to redeem this

After 2 days of digging and chatting with customer support for my old carrier, mint, and best buy, I found out it is best buy's fault this product doesn't work properly. Best buy advertizes this product as eSIM which is in the name, but this DOES NOT include the proper eSIM activation information. You will need a QR code or a long complicated activation code - mine was 20+ digits long. Best buy does NOT provide this code with this product, you will need either a physical SIM or you will need to purchase an eSIM from mint directly for proper activation.

I purchased this card and it gave me an opportunity to add my phone number for the 90 day unlimited plan. They denied me to exchange my business line that Mint held, prior: I then tried to activate another number, or any number and was denied access. No benefit from this purchase. Past 90 day return.