Customer Ratings & Reviews

Hello Gabbi, sorry for the connection issues you experienced. "Motion Tracking" can cause the device to move on its own. Do be advised you must unplug the device for it to be powered off. If issues persist please contact our Support Team for further assistance.

Hello Jody, thank you for reaching out to us. We regret that the sound features on the MobiCam aren't to your satisfaction. We want to make you aware of the sound feature within the MobiCam's settings where you can adjust the volume up or down to your desire in addition to the volume levels on the mobile device.

Hello, thank you for reaching out to us. We apologize that you experienced difficulty with the MobiCam. When the device displays "offline" after being connected, it has lost its connection to the WiFi. There is a chance you have purchased one of the non-flexible 2.4G compatible devices. If you have a dual-band router that is both 2G and 5G we recommend splitting the router so that you can successfully pair the device and sustain a connection. Splitting the router consist of providing each network with its own "unique" SSID or WiFi name and password. With each network being "uniquely" named it will prevent any incompatible network from interfering with/emitting charges over the compatible network which results in the device not being able to connect to the network it needs. If you have access to your router settings you will be able to do this on your own. If you don't, you will need to contact your WiFi provider and they will be able to do this for you over the phone. Once the router is properly split, follow the steps provided in the MOBI App to pair your device.

Hello Jacqueline, Thank you for reaching out. We apologize that you had a difficult time pairing the MobiCam. We are always available to assist you with any MOBI device you may purchase. We are elated that you contacted us and were able to successfully pair your device. We can be reached for any issue or inquiry via our 24-hour Support Desk at https://mobiusa.com/pages/contact-us or contact our Support Team at (323) 904-3000. We are available Monday - Friday, 8:00 a.m. to 4:30 p.m. PST.

Hello Alejandra, thank you for reaching out. We recommend ensuring that your reception in the area the MobiCam is located is 90% or above to avoid video and audio issues, or abnormal buffering.

Hello and thank you for reaching out. We want to apologize for any stress and concern that this situation may have caused. Our #1 priority is the safety and well-being of the families we have the privilege of serving. We want to assure you that our MobiCams use Amazon's triple-security encryption servicing and that at no point would any individual have access to your device without having your login information at hand. Since our founding in 2003, we have prided ourselves in maintaining the security and integrity of our customers.

Hello Frank, Thank you for reaching out. We apologize for the difficulty you experienced with the MobiCam. We recommend pairing the device in a room where you have good reception. As this device requires your WiFi to operate, the reception/signal strength will make a difference in the device's performance. When the device shows a reception level under 90% the device has the potential to lose audio and/or video quality. We recommend moving the device to an area where the reception/signal strength is 90% or above. If you establish a connection with a reception level of 90% or greater and the device is still producing static please feel free to submit a ticket to our 24-hour Support Desk at https://mobiusa.com/pages/contact-us

Hello and thank you for reaching out. When it comes to the visual/audio lagging or having static, we recommend running a speed test of your Wi-Fi. To run a "speed test"
Stand next to the location of your MobiCam.
Put your cellphone in airplane mode and stay connected to the WiFi.
Make sure your mobile device is connected to your 2.4GHz WiFi
Open Google.com and search "speed test"
Select "Run Speed Test"
The recommended WiFi download speed is a minimum of 20 Mbps, and the recommended upload speed is a minimum of 10 Mbps.

For best quality, we strongly recommend having a 40mbps download speed and an upload speed of at least 10Mbps to ensure flawless use, as our cameras offer HD live streaming. Our cameras will function on as little as 20mbps download speed with some delays in audio and video.