Customer Ratings & Reviews
- Model:
- 70196
- SKU:
- 6498453
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers are impressed with the camera's quality, night vision capabilities, and ease of use, frequently citing these as significant strengths. Many also appreciate the pan and tilt functionality and find the product to be reasonably priced. However, some users experienced difficulties with the initial setup and ongoing connection stability. A few also noted limitations with motion detection.
This summary was generated by AI based on customer reviews.
Horrible service / product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My camera stop functioning in 5 months of purchasing went to go get it repair . They told me to go ahead and grab a new camera but wanted me to pay again for the protection plan for the new camera , even though I already paid for the protection plan and had the product for ONLY 5 MONTHS . I could understand if I’ve had it for 2 years plus but not the case . Don’t waste your money on the 2 year plan if it only covers one time of replacement because you’ll have to pay again and again when it breaks for the protecting plan.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Miriam, thank you for reaching out. We apologize for any confusion. However, the warranty of the MobiCam and your Cloud Storage subscription plan are two totally different things. If you are having difficulty with the MobiCam and you need it replaced you will then need to cancel the current subscription plan and restart it with the new MobiCam. As each subscription is linked to the device information of each individual product. You should be refunded for the device that you have already paid for then you can resubscribe once you receive the new device.
No connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got connected, apparently the WiFi was not appropriate for the camera. My WiFi is 5 G
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Grisel, thank you for reaching out. We apologize for the difficulty you experienced with the MobiCam HDX. The MobiCam HDX initially was only compatible with a 2.4GHz WiFi network. However, we have recently launched a device that is now compatible with a dual-band router that is both 2G and 5G. To exchange your device for a dual-band compatible device feel free to submit a ticket to our 24-hour Support Desk at https://mobiusa.com/pages/contact-us or contact our Support Team at (323) 904-3000. We are available Monday - Friday, 8:00 a.m. to 4:30 p.m. PST.
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good I like to very very good bays more next week !
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera does not function properly. When it is scanning, the camera keeps scanning away from the object that I am trying to view.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Thanks for reaching out to Team MOBI.
It is important to note that the MobiCam's are paired to a single account on a single wifi network and NOT an individual device. Once a camera is paired on a wifi network, it does not need to be paired again. Any attempt to pair the camera, actually causes the camera to lose its permissions.
May you clarify what lights you are referring too? Due to your description, it sounds like you may be referring to the night visions sensors, their are red light that briefly light up around the camera when it turns on or when the camera is in night vision mode.
It sounds like there may be some confusion on how our MobiCam's operate.
Below I have linked some information that can be of clarity.
MobiCam Will Not Pair to Account
MobiCam LED Indicator Light
MobiCam Displaying as Offline
Allow More Users to View your MobiCam (Sub-Account Management)
Should you have any further questions, please feel free to let me know and I'll be happy to clarify.
Cameras In Every Room
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I can use these to check on my children in multiple rooms.
I would recommend this to a friendCamera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my sister. She totally loved this product will purchase again if need too.
I would recommend this to a friendGreat find
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great amazing tool for new mothers. I didn’t think it was going to work as good as it did.really greats
I would recommend this to a friendMobi
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera doesn’t move like you would expect it to. Spins around and faces the ceiling in tracking mode. Plus the app to replay videos is kind of expensive.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hi Samantha, thanks for reaching out! "Motion Tracking" follows detected motion; turn it off to control movement. For recording, you can use our Cloud Storage plans or a compatible Micro SD card (16GB-128GB).
- Cons mentioned:Setup
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get this item hooked up. It's terrible and a waste of money.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Thank you for reaching out to Team MOBI.
Please ensure that your phone’s media volume is turned all the way up and you are placing your phone’s speaker right next to MobiCam’s mic which is located near the camera lens on the left. In Step 1 during the pairing process, please ensure you are entering your WiFi name and password correctly and including all characters, hyphens, etc.
MobiCam connects to a 2.4GHz wifi connection. It has become common practice for network providers to provide 2 frequencies; a 2.4Ghz and 5Ghz. Can we please double check to ensure that your mobile device is connected to a 2.4Ghz wifi connection? When the MobiCam App request your wireless network information, please ensure that you are also entering the credentials for the 2.4GHz wifi connection as well.
I recommend resetting your Mobicam unit before trying to send the sound wave again.
To reset your MobiCam you'll need a small pin or paper clip. Located on the right hand side in the groove of the MobiCam is a small hole labeled RESET. Use the pin or paper clip to push down into the small hole. You'll hear a loud “BEEP” to signify that the reset is complete. (For HDX, located on the back/bottom of MobiCam HDX is a small white button/reset hole. Press and Hold this button until you hear a loud "BEEP".) MobiCam should restart and speak "Welcome to MobiCam". If you do not hear "Welcome to MobiCam" unplug your MobiCam for 10-20 seconds before plugging it back in to complete the reset process.
Once the reset is complete, I would then advise going through the set up process once more, ensuring that you are connected to the 2.4GHz wifi connection.
**Please note: MobiCam is paired to your MobiCam ACCOUNT and not to your phone. Once your MobiCam is paired to your account, even if it displays as offline, you do not need to perform a hard reset (by pushing RESET button) or send the sound wave. Resetting MobiCam or re-sending the sound wave will result in MobiCam losing it’s pair to your account. Only perform a hard reset once trying all other troubleshooting tips first. Be sure to delete the camera from within the app if you perform a hard reset.
Here is a link to a complete walk-through of how to pair your MobiCam and explore it’s features:
https://youtu.be/gHD9gEvB4-Y
Good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product for keeping a eye on what ever you need to
I would recommend this to a friendBabycam
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera used while taking care of my grandson
I would recommend this to a friendEye Spy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small and convenient. Purchased to keep an eye on my girls (2 dogs) while I'm at work.
I would recommend this to a friendBest Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great shower gift for my newest grandson It was not the top of the line but affordable
I would recommend this to a friendDefective cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be returning this item for a refund. Two of the cameras are not working.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Elizabeth, Thank you for reaching out. We apologize that you experienced difficulty with the MobiCams. We will be happy to exchange the devices feel free to contact our Support Team at (323) 904-3000. We are available Monday - Friday, 8:00 a.m. to 4:30 p.m. PST, or you can reach out to our 24-hour Support Desk at https://mobiusa.com/pages/contact-us.
Cannot connect with the Wi-Fi and phone anymore
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I just bought it, it worked. But the light on the camera at night was too bright, it was so annoying. So I stopped using it for a while because of this reason. A few days ago when I tried to use it again, it cannot connect to the Wi-Fi and my phone anymore even I tried to reset the camera and reinstall the app. Just bought it recently, but now it is a piece of garbage. Not recommended.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Robert, thank you for reaching out. We apologize for the difficulty you have experienced with the MobiCam. When the MobiCam was previously paired and now offline on your account, we recommend removing it from your account first then follow the prompts to re-pair it. If you would like live assistance with this contact our Support Team at (323) 904-3000. We are available Monday - Friday, 8:00 am to 4:30 pm PST.
- Cons mentioned:Connection
Don’t waste the money.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s awful. The connection issues are endless. Spend a little more. This thing is cheap.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Stephanie, thank you for reaching out. We apologize that you experienced difficulty with the MobiCam. Firstly, ensure that you are pairing the device with a 2.4GHz WiFi network and that your mobile device is connected to that same network during the pairing process. If you have a dual-band router (2.4G and 5G), we recommend splitting the router. This is where each network is uniquely named and has its own password. For example, accessing the 2.4G network will require one name/password and accessing 5G will require something uniquely different.
Bad Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a month before it stopped working. The camera moved itself into an unusable position and is now stuck that way. I tried to contact the manufacturer for support and have not gotten any response and it’s been another month+
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello, Thank you for reaching out. We apologize that you are experiencing difficulty with the MobiCam. Usually when the device is moving without your control it has feature setting for "Motion Tracking" this can be turned off to prevent the device from continuing to operate with that feature. Motion Tracking allows the device to move in the direction where it detects motion. Keep in mind this could be a shadow, a fly, or something of that nature. You can change the direction of the MobiCam via the "Direction" option in the MOBI App, by moving the MobiCam where you want it manually, or by using your finger on the live stream screen to move the camera. If the MobiCam is powered up and displaying the live stream screen and you are unable to move it at all feel free to submit a ticket via our 24-hour Support Desk at https://mobiusa.com/pages/contact-us
Good monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, needs strong internet signal to work properly
I would recommend this to a friendNot good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good as it moves in all directions its sensor is not good
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Tina, Thank you for reaching out to us. When pairing the MobiCam and choosing a location, we recommend selecting areas in the home with good reception. As the MobiCam loses reception/signal strength it will begin to lose audio and picture quality. In the MOBI App it will display the reception percentage. 90% and above confirms a good connection and as a result the MobiCam should display good audio and picture quality. As it falls under the 90% range the quality of audio and picture will decrease.
Camera
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for a friend for a baby shower and she loved it.
I would recommend this to a friend