Customer Ratings & Reviews
- Model:
- 70196
- |
- SKU:
- 6498453
Customer reviews
Rating 3.7 out of 5 stars with 302 reviews
(302 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality3.7
Rating 3.7 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
Customers are saying
Customers are impressed with the camera's quality, night vision capabilities, and ease of use, frequently citing these as significant strengths. Many also appreciate the pan and tilt functionality and find the product to be reasonably priced. However, some users experienced difficulties with the initial setup and ongoing connection stability. A few also noted limitations with motion detection.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Does the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good monitor to use to watch the baby. I wish the cameras go sideways.
I would recommend this to a friendRated 5 out of 5 stars
Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Really love it. Great baby shower gift. Will buy again.
I would recommend this to a friend- Cons mentioned:Connection
Rated 1 out of 5 stars
Better to look another one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 3 months back and keep disconnecting after several reset and reinstall
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Daniel, thank you for reaching out. We apologize that you are experiencing difficulty with the MobiCam. When the MobiCam falls "offline" it has lost its connection to the WiFi. This could be for a number of reasons. The most common are dual-band issues and things like weather. However, with dual-band routers, this can be controlled. If you have a dual-band router (2.4G and 5G), we recommend splitting the router where each network is uniquely named and has its own password. This will prevent the potential of the incompatible network emitting charge over the compatible network causing interference in the connections of the device.
Rated 5 out of 5 stars
Everyone should take advantage of this bargain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect just as it is described. Moneys worth guaranteed
I would recommend this to a friendRated 5 out of 5 stars
Keeping an I on BABY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a baby shower gift for my niece, She loved it
I would recommend this to a friend- Cons mentioned:Connection
Rated 1 out of 5 stars
Had problems from the start!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this camera as a gift for new mom. Unreliable connection. Never worked right.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Colleen, thank you for reaching out. When pairing the MobiCam to your WiFi, you first want to ensure you are pairing it to a 2.4GHz WiFi network. If the router is dual-band (2G & 5G), we recommend having the router split where each network is uniquely named and has its own password to access it. This will prevent the potential of one network emitting charge over another which as result will interfere in the connection of a device or interferes in the stability of connected devices, basically knocking it offline.
Rated 2 out of 5 stars
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a easy install but it’s way to laggy when your trying to look at the camera feed
No, I would not recommend this to a friendRated 5 out of 5 stars
A great camera for its price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great camera, I would definitely recommend it to any of my friends
I would recommend this to a friendRated 1 out of 5 stars
Worst camera ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst camera ever! Constantly switches from normal to night mode, even when its still bright! 2 way audio sucks! When u want to speak from your phone to the camera, the speaker cuts out and u cant hear the other side until u turn off the talk button on the app! This is also acting up not showing static, like old school tv antena type! You're better off buying a generic camera on amazon
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello and thank you for reaching out. We apologize that the MobiCam is not operating as intended. Please follow these steps to reset your night vision sensor (or IR sensor):
In a brightly lit room or daylight, gently cover the night vision sensor (found above the camera lens) until you hear it 'click' to night mode.
Uncover and let it 'click' back to daylight mode.
Repeat this process 5 times.
If this doesn't resolve the matter please feel free to submit a ticket to our Support Desk at https://mobiusa.com/pages/contact-us.
Rated 2 out of 5 stars
Mobi
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not senitive enough, poor michrophone quality. Videos were pixelated most of the time.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello and thank you for reaching out. We apologize that you experienced difficulty with the MobiCam. With devices that require WiFi, and depending on the reception or strength of the WiFi in certain parts of the residence you do run the potential to have lag or picture distortion if there is a weak connection. In these cases, we recommend stationing the camera in a position where its connection is strongest. However, if you have a good signal and the MobiCam is still producing poor video/audio quality please feel free to submit a ticket to our 24-hour Support Desk at https://mobiusa.com/pages/contact-us
Rated 2 out of 5 stars
Resolution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low resolution quality , blurry, phone control issues for moving left to Right vice versa and up and down
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello and thank you for reaching out. We apologize that the MobiCam is not operating as intended. We recommend resetting the device and uninstalling and reinstalling the MOBI App. If this doesn't resolve the issue please feel free to submit a ticket at your convenience here https://mobiusa.com/pages/contact-us. Or Monday - Friday, 8:00 am to 4:30 pm PST at (323) 904-3000. One our Support Team members will be happy to assist with this matter. We look forward to hearing from you soon
Rated 5 out of 5 stars
Gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it to a friend and she loved it and my too.
I would recommend this to a friend- Cons mentioned:Setup
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t setup tried everything ended up returning
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Jared, thank you for reaching out. We apologize that you were having difficulty with the MobiCam. The MobiCam requires a 2.4GHz WiFi network. If your router is dual-band (2G & 5G), we recommend having the router split where each network is uniquely named and has its own password. When this is done it prevents the potential of the device from receiving emissions of charge from the incompatible network causing interference in the device's ability to connect.
- Pros mentioned:Camera quality
Rated 5 out of 5 stars
ACKCHULLY...great for pets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this to monitor our pup who has been injured while we are away at work. It has been everything we needed so far and quality of feed is nice on the iPhone.
I would recommend this to a friend Rated 2 out of 5 stars
Not the greatest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is terrible and too sensitive. I'm not pleased
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Jackelin, thank you for reaching out. We apologize that you are experiencing poor audio quality. We will be happy to assist with this. When you select the "Settings" (pencil icon with a line underneath in the top right-hand corner) then select "Sounds" you can adjust the volume on the device. Also the volume of your mobile device will assist this too. As for the motion detection you can adjust the sensitivity levels for that as well by selecting "Detection alarm Settings".
Rated 1 out of 5 stars
You Get What You Pay For
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It claims it will accommodate split/dual routers. I have an Apple Time Capsule with 2.4 and 5.0 MHz ability, but the MOBI times out and could not connect. I even turned off the 5.0 MHz option. No Deal after several attempts. At $29.99 - You get what you pay for...I'm returning it tomorrow.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Rich, thanks for reaching out. We regret that the MobiCam HDX is not operating as intended. With Dual band routers, though it has the ability of both 2.4GHz and 5.0Ghz sometimes the dual-band router may be emitting a 5G signal, instead of emitting a 2G connection.
All standard dual band routers will randomly emit either a 2G or 5G connection based on factors that one does not control, and there is always a chance that one will get either a 2G or a 5G connection that can cause the device to not be able to pair. To solve this, simply separate your 2G Wi-Fi and your 5G Wi-Fi connection and give them each a unique name so that you can differentiate between the two during the setup process.
Rated 1 out of 5 stars
Nightmare
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been a nightmare!!! Worked well for a shortt time. Now they mess up and i have to disconnect and reconnect everytime i try to move the cameras view. Alot of money for not good quality
This review is from MOBI - Cam HDX Smart HD Pan & Tilt Wi-Fi Baby Monitoring Camera with 2-way Audio and Powerful Night Vision 3-Pack - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Sad Best Buy service and failed product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 15 days after I received. Best buy would not accept a replacement return. Still waiting to hear back from manufacture. Sad that Best Buy does not stand behind their products like they should. Last purchase from Best Buy I will ever make.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Nick, thank you for reaching out. We apologize that you are having difficulty with the MobiCam. We will be happy to assist with this matter. Feel free to submit a ticket to our Support Desk which can be found on our website at your convenience.
Rated 1 out of 5 stars
Couldn’t connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get it to connect. Had the app open looking for devices, the camera was in paring mode after showing it the QR code, yet it never could connect.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Luis, Thank you for reaching out. We will be happy to assist with this. To begin, ensure that you are pairing the device with a 2.4GHz WiFi network and that your mobile device is connected to the same network during the pairing process. NOTE** The MobiCam is ONLY compatible with a 2.4GHz WiFi network, so if you have a dual-band router that is both 2G and 5G and there is only one WiFi name and password or there are two names and passwords but they are either the same or very similar in identity, we recommend splitting the router. This is where each network (2G/5G) is "uniquely" named and has its own password. This will allow each network to operate without interference. Once done, you can follow the steps in the MOBI App to pair your device. If you continue to have issues, feel free to reach out to our 24-hour Support Desk at https://mobiusa.com/pages/contact-us.
Rated 1 out of 5 stars
Terrible Camera. Night vision on 24/7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera clicks on and off night vision about a 1000 times a day. The night vision has no way to turn off. Stays on all day. Bestbuy gave me terrible return window. Had my baby and took it out of box and keeps baby up all night. Not satisfied at all. Junk.
No, I would not recommend this to a friendBrand response from MOBI Team
Posted .Hello Mark, thanks for reaching out. We are sorry to hear about the problem you experienced with the device. The MobiCam monitoring cameras will click when the lighting in the room changes and night vision turns on/off. If the devices are constantly clicking more than the necessary times, then the device might be confused about the lighting in the room and the night vision IR sensor needs to be reset.
Please follow these steps to resent your night vision sensor (or IR sensor):
In a brightly lit room or daylight, gently cover the night vision sensor (found above the camera lens) until you hear it 'click' to night mode.
Uncover and let it 'click' back to daylight mode.
Repeat this process 5 times.
We hope this helps!