Customer Ratings & Reviews

We have only used our Monogram dishwasher once but we are very happy with it. It is very quiet and it cleaned well. The touchscreen is easy to use and very pretty.

February 2022: this is a dishwasher to avoid. We got the full GE Monogram suite of appliances and this one we hate. We have had trouble getting the detergent pods to completely dissolve and the dishes many times come out dirty. The lower rack does not roll out smoothly. It clanks on the gap between the inside of the dishwasher and the dishwasher door when you try and slide it out. The fuller the lower rack is the more noise it makes. We also had trouble with the placement of the utensil rack being along the side and hard to reach after the first 1 or 2 slots gets full. I wish I read a review like this before we bought this $2,500 "dishwasher." The noise level is fine but who cares when the thing is otherwise is terrible.

it cleans my dishes but is definitely not a Bosch 500 dishwasher!!! I couldn't get a Bosch 500 or 800 series due to issues with supplier. some of my dishes ie wine glasses won't fit in it and the top rack is not good. Plus the cost was way higher than a Bosch $2,400. But it does work and that's what we needed since our Bosch was dying.

Here's a detailed review for the Best Buy website: Title: Premium Price, Subpar Quality Control and Customer Service 1 out of 5 stars After investing in what should have been a top-tier dishwasher, I feel compelled to share my experience with both the Monogram appliance and the concerning customer service response from Best Buy. The Monogram 24" dishwasher, touted for its premium features and quiet 39 dBA operation, immediately presented serious operational issues. From the first installation, the unit began venting heat and water directly onto our kitchen floor - a clear indication of a fundamental malfunction. While initial research suggested this might be a temporary issue that would resolve itself, the problem persisted, causing legitimate concerns about potential water damage to our flooring. Upon contacting Best Buy's customer service, we were dismayed to learn that despite the clear manufacturing defect, they refused assistance simply because we were beyond the 14-day return window. This rigid policy stance on what is clearly a defective appliance seems particularly inappropriate for a major purchase from their premium appliance selection. The most troubling revelation came through our discussion with Monogram's manufacturer support: the unit was missing crucial ventilation components that should have been installed during manufacturing. This raises serious questions about Monogram's quality control processes and Best Buy's pre-sale inspection procedures. Essentially, we received a fundamentally incomplete appliance that should never have passed quality control. For context, this model represents the pinnacle of Best Buy's dishwasher offerings, with a price point to match. As first-time Best Buy appliance customers, this experience has been particularly disappointing. While the Monogram brand positions itself as a luxury appliance manufacturer, our experience suggests their quality control doesn't match their premium pricing. Pros: - Attractive stainless steel exterior - Third rack design (when functioning properly) Cons: - Missing critical components from factory - Improper ventilation causing water damage concerns - Insufficient quality control - Poor customer service response from retailer - Premium pricing for defective product I would strongly caution potential buyers to thoroughly inspect any Monogram appliance before purchase and carefully consider Best Buy's restrictive return policy on major appliances. The combination of manufacturing oversights and inflexible customer service creates an unacceptable risk for such a significant investment. This experience raises legitimate concerns about both Monogram's manufacturing standards and Best Buy's commitment to customer satisfaction with their premium appliance offerings. For a flagship product from a luxury brand, this level of oversight is unacceptable.​​​​​​​​​​​​​​​​

Nice looking dishwasher. You need to clean the drain filter and use dishwasher cleaner or it will have a bad smell.

The door keeps dropping all the way & we had it changed & still has the same problem. Inside trays & dividers are the same material as lower tier GE dishwasher. If you don’t care about the look or don’t care about matching, get a different brand or get a less expensive one.

I bought this online from the pic they had of it. I drove 3 hours to pick it up and it didn't have a handle. I didn't accept the unit but they scanned me in like i took it. My account says I picked it up and the charge is still on my credit card. 6 calls to customer service and no help. They tell me to drive back 3 hours one way to speak to someone at the store. Initially, the manager said since they scanned me in...it'll reflect that i took the unit but the store will fix it later that night. Well, its been since 11/24 and nothing. I see why bestbuy is going out of business.

the wrong model was delivered the first visit but Best Buy ordered the correct model and replaced the incorrect with the correct. All good!!

Never have I had a dishwasher get my dishes so clean! And you really don't have to prewash them. Most important, it's so quiet, we don't even know it's running. LOVE it.

Looks good works good install was easy my wife doesn’t make me wash by hand

Beautiful dishwasher, washes and cleans very well, super quiet

Horrible product , every 2 weeks service visit and they cant fix . Dont buy very bad product and service !!!