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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 151 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers appreciate the protection, peace of mind, and value that AppleCare+ offers. They feel safe with the coverage and consider it the best warranty for their iPhones. Some customers also find it helpful, especially for Apple phone users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 151 reviews
  • Rated 5 out of 5 stars

    AppleCare

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who never invests in additional warranties I highly recommend Apple Care. It’s worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    apple care is the best.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an apple head. Hence I would recommend this product. When my computer broke, these guys helped me, and I hardly had to pay for parts. I tend to get apple care for all my products anyway, however if you are a total tech member it will ship with the product(s)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice to have comfort of AppleCare with new iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great benefit to buying the iPhones at Best Buy with a TotalTech membershsip. We haven't needed it yet, but it is nice to have the comfort that our new iPhones are protected with this valuable service. What more could we ask? The expert Best Buy Tech services and AppleCare!

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Value

    Rated 5 out of 5 stars

    Protect your device.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you cannot go wrong with apple care. You buy any apple device you should protect your device. I have personally used the care and its amazing. The value is worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase AppleCare-useful, saves you from trouble

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rated this plan in another review. I recommend everybody to get AppleCare to protect their Apple products. I have used it a few times over the years to replace/repair to iPhones and two iPads. Customer services over the phone is courteous and helpful. One time I did the replacement online; prompt service, clear instructions, return package included. In-store staff always helpful when in the store.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Protection

    Rated 5 out of 5 stars

    Best value with totaltech

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives me peace of mind when using my next iPhone 13 pro! I can feel free to use it everywhere and anywhere without worry about being out $1k if it gets damaged

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a Must Have

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got Apple Care for my sons gift, I wouldn't have made the purchase if Apple Care.was unavailable for it

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Value

    Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I love the idea of this protection plan and the peace of mind it brings. Worth the cost in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Warranty

    Rated 5 out of 5 stars

    Apple care

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My IPad 12.9 pro suddenly decided to go on the fritz for unknown reasons. I kept my Apple Care plan coverage current so the IPad is still under warranty and has been sent back to Apple. I was told if it couldn’t be repaired I would get a new one or refurbished one exactly like the one I currently own. I’m very happy with this plan.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Protection

    Rated 5 out of 5 stars

    Lunchmoney

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have to protect your investment. Coverage is a must.

    I would recommend this to a friend
  • Cons mentioned:
    Interface, Radio station

    Rated 4 out of 5 stars

    God if you live in the Apple Ecosystem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a good Music service, it has plenty of content but i find its interface not as intuitive as spottily, Creating a Radio station seems not as straight forward

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an extra protection layer for some unfortunate events that can cause grief but then a relief when you know you will have your product repaired or replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Applle

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple Card is true to its word. Coverage is outstanding. I highly recommend Best Buy for all apple products. It offers apple care.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Thanks BB

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this free as a totaltech member with no strings attached. Knowing my expensive Apple products are covered at no extra cost me is Godsend. Thanks Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Apple Care

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple Care is the necessary information and repair portal for apple products- nothing apple does is inexpensive- so getting Apple Care gives some peace of mind if things go awry

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With how increasingly more expensive cell phones are becoming, and how value priced AppleCare is, it’s worth the couple of bucks a month for something that’s worth a mortgage payment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get AppleCare included with Total Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AppleCare+ is great but even better if you have total tech support and its included free! Great benefit for those of us who buy a ton of stuff from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best! I have not had a chance to test it, since nothing happened to my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Apple Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing the Apple Care Protection plan gives me peace of mind should any of my Apple products malfunction.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Great!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Protection plan, good investment my kid drop my phone all the time.

    I would recommend this to a friend
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