Customer Ratings & Reviews

Justin assisted me with my old laptop that had a swollen battery and it was a matter of time, that it would have blown up and done some serious damage. However, Justin was kind enough to let me way out my options and showed me some new laptops. I went ahead and purchased a new laptop, left my old one overnight to transfer my files and the next day my new laptop was ready. The experience with Justin and the Geek Squad Team was professional, efficient and smooth.

I got a Yoga 7 2 in 1. This is one the the best computers I have ever used. It is sleek, with a 10 key (which I needed). I had a bit of trouble at first but Geek Squad was super helpful. The workers helped me find exactly what I needed. They also advised me of all the benefits Best Buy. I saw the exact computer I bought go on sale, they gave me the difference. Yoga computers are amazing.

We bought the membership when we bought a laptop. They moved everything over from the old laptop to the new and ensured everything worked correctly. We also received an extended warranty by purchasing this. Also is a great backup for when things don’t work correctly. Also covers other things that we buy from Best Buy.

These plans are quite expensive, especially for a new laptop under warranty, but for someone who would not feel comfortable setting up a new laptop and copying over thumb drives and old laptops, it’s the way to go.

The Monthly Best Buy Protection plan offers great peace of mind at an affordable price. It’s convenient to pay month-to-month, and the coverage provides reassurance that big electronics or appliances are protected in case anything goes wrong. The customer support is helpful and the claims process is straightforward, making it a solid value for anyone who shops at Best Buy regularly.

usually don't purchase the protection plan but this was worth every penny. the Geek squad transferred all my info from my old computer to new one and showed me all the new features on the computer i bought. peace of mind and knowledge are worth it. and i can set up another appointment if i have more questions .

I used Best Buy protection in the past with my old computer. I had to get information transferred from my old broken computer to the new one. They were able to retrieve the information even when the old computer would not stay on. I was so happy to not lose all my important files.

Another great experience with the Geek Squad. I had a software glitch with my new Lenovo Laptop right out of the box (sleep mode didn't work properly). I brought it back to Best Buy and the Geek Squad was able to trouble shoot and resolve the problem. All of the folks I dealt with were great. To a person they were knowledgeable, professional, committed to resolving the problem and also very nice. Hats off to the Geek Squad team!

I’ve been using the HP 15-fd0127dx for a few weeks now, and I’m genuinely impressed. For the price, you’re getting a sleek, modern laptop that performs like a much more expensive machine. The Intel processor handles multitasking with ease — I can stream, browse, and run productivity apps all at once without lag. The 15.6" display is bright and clear, making it great for both work and casual use. What really surprised me is how fast it boots up and loads programs — the SSD makes a huge difference. Battery life is solid too, easily lasting me through a full day of work without needing to recharge. It’s lightweight and easy to carry around, which is perfect for on-the-go use. Whether you’re a student, professional, or just need a dependable everyday laptop, this model is a fantastic choice. Highly recommended!

I can’t recommend the Best Buy Protection Plan enough, especially when buying high-value items like laptops, TVs, or gaming systems. Accidents happen, and this plan gives me real peace of mind knowing I’m covered beyond the manufacturer’s warranty. The coverage is clear, the claim process is smooth, and Best Buy has always stood behind their plan when I needed it. Whether it’s a power surge, screen damage, or a device suddenly failing, I’ve had repairs or replacements handled quickly and hassle-free. If you’re spending good money on tech, the small extra cost of protection is 100% worth it. Don’t skip it, it’s saved me more than once!

I liked mine so much that I bought another one for a family member. I usually get my electronics from Best But because being able to pay it off over time interest free allows me to get what I need without added stress. The computer has a big screen, works fast, and if very versatile.

Excellent protection for all your techs such as cameras, computers, and phones etc. lots of great deals and prices drop consistently on average. if you don't have a protection, then what are you doing? you are missing out on all of those deals on tv and stuffs. Quickly, it is time to find yourself one.

My previous laptop was destroyed accidentally going through TSA at the airport. Thankfully this protection plan covered the damage and allowed me to replace with a new laptop. This is a must for any significant purchase!

I’m glad I got the protection. However, every time I’ve tried to use it there’s been an issue. The most ridiculous is purchasing a microwave with a 24 month warranty and it fails at 29 months!

My best buy protection plan gives me great peace of mind. Their products are great but its nice to know my member plan protects all my best buy products.

Great service as I get support worldwide. The geek squad helps me resolve all the issues

good value for all the benefits that come with the package. If you don’t need it all…cancellation is easy!

I love the security of the protection plan! I do not by anything from anywhere but Best Buy so I can have the security of a protection plan!

We have been paying for the monthly Best Buy protection for well over a year and have nothing but excellent service. I have been able to resolve any issues online and not have to even go into the store. Highly recommend this service. We now purchase all of our electronics, phone, and appliances at Best Buy because this program is such a great deal. The only thing that would make it better would be if the warranties were extended for more than 2 years per product.

Glad I chose the Protection plan and I feel comfort in knowing I have the help I needed for my purchases.