Customer Ratings & Reviews

They are great! They explain everything. They find solutions.

Had an issue with my Rog Strix Scar G18 they resolved the issue quickly and for no charge at time of repair. I highly recommend it.

The Razer Blade 14 (2024 edition) with RTX 4070 GPU is a real stunner of a laptop. The screen is absolutely superb with exceptional brightness and color accuracy. I watched two episodes of Star Wars The Bad Batch on this laptop and was blown away by the visuals AND audio. The build quality is second to none (sorry Apple MacBook Pro fans) and the battery life (getting ~ 7 hours) has been really good so far.

Great protection plan for peace of mind! Covers accidental damage, hardware issues, and even battery replacements. The monthly option is flexible, and Best Buy’s support is always helpful with quick repairs or replacements. Definitely worth it for expensive electronics!

Price to performance isn't great but no 4090 equipped laptop is. If you need the portability and that 16GB of VRAM and the price isn't a concern, then this is one of the best gaming laptops available. The screen looks amazing, and the colors really pop. It is made of plastic but not all plastics are created equal, and it feels really solid. It runs cool and the fans are some of the quieter ones I've heard on a gaming laptop all while handling every game I threw at it and running Blender without issues. I took one star away because it is lacking Windows facial recognition and/or a fingerprint scanner, and the charging brick is still quite large when other companies have shrunk similar 330W bricks using GaN chargers.

I bought a new computer and the protection. Good thing I did because I spilled a coke on the keyboard. I returned it to Best Buy and they sent it off to be evaluated. Turns out it was fried. They than gave me credit to buy a replacement. I may have took a week but I am glad it was not a total lost and did not cost me anything. Best decision I made when buying a laptop

Takes away a ton of anxiety with my products breaking while I need them for school

My purchase of Best Buy Total Protection was a wise decision! It is a top-tier service and well worth the cost. In the weeks since I purchased my high end gaming laptop, I have used the service a few times for advice amd help; resulting in a superior and premium experience! I highly recommend this for anyone making a purchase at Best Buy. Thank you for being there for me and my family!

Highly recommend the geek squad! Very knowledgeable and great people!

I literally spilled coffee on my brand new laptop and they exchanged it. The process was quick and simple, definitely will do this again!

The installation guy is very professional And he came on time

so far i have not had to use laptop and tv working great

Geek squad always gives me that peace of mind!!!!

It's a must have. super easy to use. great quality

Good price proctection membership and need it for all electronics device should have it

Very good information or communication whit us customer thank you team

Peace of mind and support for my purchases. And it’s affordable too.

I have been a member of the Best Buy Total Tech for years and have no plan of getting rid of it... the 2-year protection that comes with most of my items is great! Would recommend!

I’ve been happy with the level of experience I’ve gotten from the geek squad.

Great product all around. Has gotten me through a Masters program as well as many tasks with running various programs. Reliable, durable, & easy to carry. Would recommend for programmers, students, and those in need of a very good computer.