Customer Ratings & Reviews

Fantastic service. An employee was able to help me backup all of my save data onto a separate drive before handing my device in for repair. This saved me a lot of time after getting my device back because I didn’t need to reinstall all my software. In other words, I have nothing but positives to say about this service. Every time I have needed help, the employees always go above and beyond to aid me.

So far, every Geek Squad member who has helped us did a fantastic job. Although these young guys can be a bit Geeky, they really know their stuff, at least for the various computer technical problems I had. Our encounters were quick and productive. My wife bought a new iPhone 17 and the conversion from her old iPhone Xs only took 20 minutes. And the new iPhone has worked flawlessly since.

Treat protection plans as part of a device lifecycle strategy. Align plan duration with expected refresh cycles to avoid coverage gaps. Coordinate with budgeting and depreciation schedules to optimize asset readiness and financial planning.

Has saved me countless times since I move around a lot due to the military. It has helped me many times with any issues that have happened.

Comprehensive Protection with Flexibility I recently signed up for the **Monthly Best Buy Protection (up to 24 months)**, and it has already proven to be a valuable addition to my tech arsenal. ### Pros: 1. **Flexible Coverage**: One of the standout features is the flexibility of the protection plan. Knowing that I can extend my coverage up to 24 months gives me peace of mind, especially for my more expensive gadgets. It's great to have the option to decide how long I want the coverage to last. 2. **Extensive Protection**: The plan covers a wide range of issues, including accidental damage, which is a big plus for someone like me who uses their devices daily. It’s comforting to know that I’m protected against unexpected mishaps, whether it’s a drop, spill, or other accidental damage. 3. **Easy Claims Process**: Filing a claim is straightforward and hassle-free. Best Buy’s customer service was helpful and quick to process my request, ensuring I got my device repaired or replaced without any significant downtime. 4. **No Long-Term Commitment**: I appreciate the month-to-month payment option. I’m not locked into a long-term contract, so I can cancel anytime if I no longer need the coverage. ### Cons: 1. **Cost Adds Up**: While the monthly payments are manageable, the cost can add up over time, especially if you keep the protection for the full 24 months. However, the peace of mind it offers is worth it for protecting valuable devices. ### Conclusion: The Monthly Best Buy Protection plan is an excellent choice for anyone looking to safeguard their devices without committing to a long-term contract. The flexible coverage options and easy claims process make it a valuable investment. I highly recommend it to anyone who wants to protect their tech from the unexpected.

This ensures all your products are covered, Best (buy) of all? I don’t need to keep track of my reciepts to have my warranty validated. They do the bookkeeping for me plus that new 80” TV you’ve eyeballing and then a drone to have fun outside or do business with; you have them both in one payment. My drone hit a power line and getting a new one was a breeze.

I will always have the Total membership. Gives you a peace of mind for returns and also protection of your purchase.

Best Buy protection is amazing and I won't go without it again. They're great and take care of me any time I have an issue. I've built my own computers in the past and always took care of the little hickups myself but now I'll just take it up to my local BB and drop it off and they do the rest.

Haven’t had to use this yet fortunately but the idea of it is great especially when you buy a more expensive piece of technology

The protection i got was worth it, brought my computer in, and they looked into it and made sure it was working and because of the protection i got with my computer, i didnt have to worry about getting charged, and they were friendly as well.

I'm just going to ramble, no organization to my review here here. This is both the the best laptop I have ever used and also the hottest during gaming... In a way it can't really be called a LAPtop anymore because it gets so extremely hot on your lap that I think I would just say portable gaming computer. I like to ocvasionally game while sitting on a couch or just lay back in a recliner, or mess with AI related things on occasion. It's somewhat doable but It gets scaldingly hot for either if these use cases. If you put it on a blanket it will overheat so you always have to leave air for it to breath so I have to spead legs apart with it on my lap to create and space for the hot air to flow out of the bottom. For normal desktop usage it's fine on lap though. Ok that is the biggest negative for me. For the positive. The speakers and oled screen are amazing and best on any laptop, the keyboard types well and feels solid. It all feels like the build quality of a macbook and not sure how Asus achieved this. It's hard for me to go back to using other laptops after using this one. More positive, it's the best performance on any laptop in this slim and light for factor so it's worth me getting burned for me... The screen is high refresh rate and smooth, low latency for competitive multiplayer games at 165hz, the oled and the colors pop, things are easy to see, the black is pure black and pixels off in black aress and it amazing in contrast with the white/colors so things basically look real. Overall I would say its worth it to get this laptop but may recommend to get a cooling pad if you plan of gaming with it on your lap a lot. If you don't need tk be portable like this or use like this then get a gaming desktop instead as you'll get 2x performance at half of this cost and coukf get an aw3243dwf oled screen with it, it makes no sense to buy a gaming laptop unless you need mobile gaming. Last few things, if they could make it again next year would preferred them to bring back some of the old design where the vents blow the hot air out of the back instead of the bottom and onto your legs. Also I want to mentioned if you are into anything AI related which can be VRAM heavy the 16gb of VRAM is great and I've had no issues. I was successful ij getting Linux Mint to run on this also and you just have to turn off some bios settings. The battery life is also very good and lasts for many many hours for basic work stuff. I would even recommend this laptop to non-gamers or productivity work users. Oh I forgot last negativr, The 32gb of ram is soldered and can't be upgraded like previous years so it loses a star based on that and lap heat issue while gaming. There isn't a perfect gaming laptop but this is the closest I have experienced so far! If you need a laptop and big into gaming or AI this is the one to get!

This is the best decision I ever made getting the protection plan. I would rather have it and need it then not have it and need it. Saved me so much money!!

Great product protection— never used to buy but the one time I did it was so helpful! We needed to use it and it’s was wonderful- and so were the Geeks! Definitely recommend!

Geek Squad was able to transfer 5 TB of storage collected over 4 different external hard drives and combine them onto a new 8 TB Hard drive that is considered "cold storage" and will keep the information safer over time. This would have taken hours of time to transfer the data without the proper equipment and very costly as a service without having the monthly membership! Totally worth it!

This service is the best thing I have ever subscribed to- the techs are good, helpful, knowledgeable and ready to help almost 24/7. They really work on the issue and ensure the customer leaves fully satisfied. In these times this group is providing excellent service- and as a member it is all free. Worth every dollar

I have buy protection on multiple items and feel it is well worth it to have the ability to get products repaired or replaced as needed

When purchasing my son's new laptop I knew that we could not do without the Geek Squad. We have purchased it in the past for our oldest son and it has been a program that Best Buy stands behind. It was a super simple process to begin a claim and get help from the Geek Squad department. We had a quick resolution to our issues.

I always love it to order it, I would recommend it to friends and family.

I must admit, I was initially quite skeptical about Lenovo laptops and wouldn't have considered purchasing one. However, my son, who is far more knowledgeable in these matters, highly recommended this particular model: the Lenovo ThinkPad P14s Gen 5 14" Laptop with an Intel Core i7 processor, 32GB of memory, and a 1TB SSD. He was absolutely right. This laptop outperforms my previous desktop by a wide margin. It also offers impressive upgrade potential for both RAM and SSD. The build quality is exceptional, and the ports—including HDMI, USB, and Ethernet—meet the highest standards. Without hesitation, I would wholeheartedly recommend this laptop to anyone in need of a reliable and high-performing device.

I am glad I purchased protection for my device. Peace of mind