Customer Ratings & Reviews

I have had BB total years ago, and the second I cancelled it, my laptop broke. SMH. I will be using my protection for the 2 years that I can.

The geek squad was really helpful with talking to me about all the features of the laptop I bought that way I could game on the move and they was real respectful and happy to help with all the questions and to keep it with in my budget.

If traveling with your purchase this is a must have !

Worth every penny. Any time I have an issue I'm able to reach out to geek squad and get help, I have an extension to return items if I choose to, and I get exclusive deals.

Ive had to use Geek Squad in the past couple of weeks; great experience...it was related to downloading purchased software, they quickly addressed my issue....thank you Geek Squad!

Great product, did repair on my lap top for free, no problems that all

Excellent choice! I'm very happy with my laptop. It's super modern and fast.

Excellent service. I recommend opting for the highest membership, not the lowest, because the highest gives you two months' priority to return the item if you don't like it. It also gives you a warranty against damage or factory defects. Aside from that, if the product's price drops within those two months, you'll get your money back, as long as you pay attention and complain.

This is far better than my asus rog 2060. It was a good price for the times we're in. I wish they had the 5070ti at the time of purchase

At first, I wasn’t sure if I needed the plan, but after thinking about how much I use my device daily, it felt like a smart choice. Paying monthly is easier than a lump sum, and I appreciate knowing accidental damage is covered.

The customer service I received was excellent. Dominic DiPalo-Gross from the South West Las Vegas Store was friendly and very knowledgeable and help me pick the perfect computer for my needs.

I use Geek Squad faithfully. I am not a tech savy person and appreciate the help by phone and at Best Buy. I highly recommend for everyone to get the Geek Squad protection for all electronics products. I have the membership for over6 years.

Great deal. Didn’t need to use it on this product but have always had a good experience

Since i purchased protection, i have my computer tune up weekly so my system is always optimized. Love it!!

all the workers were very helpful and did a great job! cleaned our my old lab top and transferred all my important things to my new lab top. Excellent !!!!

When purchasing my laptop, I made an appointment with the Geek Squad to set up the computer and all of my programs and install MS Office. Even though I had an appointment, I still had to wait in line. The customer service rep told us they couldn't possibly do all the updates required on a new computer and he only had a 20 minute time slot designated and available. So, he did some set up on my computer (he was not a Geek technician). The really annoying part is the lack of communication from the appointment maker to Geek Squad (in store). I had purchased Total Best Buy and thought I would get a lot more for the money than that. I had to hire an outside person to get the setup done correctly.

Good to have protection plan for expensive items..

I love this laptop, it has A great display, and I’ve never had heating issues. I can tell you that ASUS has some great products but this one is one of their best, it’s the best bang for your buck! I love how good the video guilty is and how well it runs under games such as -Destiny 2 (max graphics) -World of war ships (best graphic settings) -call of duty modern warfare 3 -battlefield 1 -hearts of iron 4

It's nice to have when you need it. Better to have it and not use it than need it and not have it.

I buy everything at BestBuy for the great protection plan!