Customer Ratings & Reviews

This subscription is great! They have helped me a couple of times quickly and effectively!

Love the geek squad, always so helpful and kind They answered all my questions and help us with our exchange

Bought this when I got my first PC and it’s been well worth the cost.

I just got this Total plan and will update my review if and when I need to use it but I do think it is a good plan.

I love this laptop! Only thing is I think there is something off about the mouse pad on the laptop, it’s sometime difficult to navigate using the mouse. I noticed this wasnt long after purchase so I will be reaching out to see what can be done about it. Also, the touchscreen is a plus I think that what I love the most. & it’s convenient when the mouse is not properly functioning.

Excellent protection for a fair price! Gives a sense of ease

Having the protection plan made me feel secure from day one. It covers accidents, repairs, and unexpected issues without the stress of high repair costs. For seniors like me, it's comforting to know help is just a call away. I highly recommend it for anyone who wants to protect their investment and enjoy their new laptop worry-free!

The Best Buy protection has been a very valuable part of my technology needs. The staff is always helpful and it is great to know that my equipment is protected.

My earbuds got sent through the washing machine and having the geek squad membership made it's super easy to get them replaced.

Highly recommend purchasing this insurance. In the decade+ I've shopped at Best Buy, I couldn't make a better recommendation than this. Best Buy's insurance policy is one of the best in the business. If I've EVER had an issue, I just bring the item in and they either have replaced the item on the spot (no questions asked), or they're able to fix it right away. Do NOT miss out on purchasing this insurance for ANY medium or high dollar item.

We are so glad to have the protection in place. Reassuring to know it is there.

Dependable. Knowledgeable. Reliable. Service is there when you need it!!

Great laptop for multi-tasking without the need for extra monitors. Light weight and easy to carry, clean and crisp display. So far I am very pleased with my purchase.

Really worth it w the best buy membership all geek squad services ate free

I've had this laptop for two months. While there have been some pain points, this might be the laptop for you if - need a 2-in-1 laptop/need a touchscreen - want decent dedicated graphics - want a nice display The Good: For all that is packed into this laptop, it's still relatively light. The display is amazing. I use an LG C2 OLED for work, and this display easily rivals it. The performance is snappy and while it does get hot, tweaking some of the CPU options is enough to keep the heat manageable. Gaming performance is excellent The Bad I think this laptop needs a few more BIOS patches before it would be perfect. There are times when the keyboard/trackpad doesn't reactivate when swapping back tent/tablet mode, which requires a hard reboot. When waking from sleep, the wifi is often not connected, and takes a minute before network connectivity is restored. The keyboard is not the best. I wasn't looking for a Thinkpad-quality keyboard, but my 2022 Zephyrus G14 that I sold to purchase this laptop had much better feedback and an overall better typing experience. Asus also made the odd choice to use an HDMI 2.0 port instead of a 2.1 port, crushing my hopes for 4K at 120hz on my monitor. The only spark of hope here is that in many reviews it is mentioned that one of the ports would be updated to USB 4. There's a beta BIOS for the G14 to enable this, so my fingers are crossed that the X16 gets that update as well. Is it worth it? $2700 is a lot of money for a laptop. On a good day, you could buy a gaming laptop and a tablet for that price, but then you would have two devices to carry around. I work in software development, and I wanted something I could code on, draw diagrams and take notes with, and play games in the evening. The closest comparable laptop is the Surface Laptop Studio, but the X16 has vastly superior specs. I have a lot of hope for this laptop. I would say this is still a great buy if you need the kind of flexibility this laptop provides. The disabled keyboard/trackpad issues will hopefully be fixed in the near future, but at this price, it is frustrating that these types of issues exist. The HDMI 2.0 port was a glaring mistake that hopefully will be fixed if this laptop gets updated with a USB 4 port. The keyboard should be better at this price point. I want to love this laptop because it gives me 90% of what I need. I don't regret my purchase, but I would only advise buying this laptop if you can accept the current drawbacks.

good communication during the maintenance process.

They are good to have. I used them years ago. Always be safe

Awesome gaming computer..graphics and battery life is great

Great and knowledgeable team to clear up any issues, thanks again to the team!!!

every time i need help with a product or i have any questions Geek Squad is always there to save the day