Customer Ratings & Reviews

Joel Adair and Scott Adams from Geek Squad did an outstanding job with my TV installation. They were punctual, courteous, and extremely knowledgeable. Not only did they mount and set up my Samsung OLED flawlessly, but they also took the time to explain the features and made sure everything was working perfectly before they left. What impressed me most was their attention to detail and how careful they were in handling my equipment and home. It’s rare to find service this reliable — I left the experience feeling completely confident and satisfied. I highly recommend Joel and Scott for anyone scheduling an installation. They make the process smooth, stress-free, and absolutely worth it.

Purchasing the Best Buy Protection Plan for my Sony 77-inch TV was a no-brainer. With such a significant investment in a premium OLED TV, I wanted the peace of mind that comes with knowing it’s fully protected against unexpected issues. The protection plan covers more than the standard manufacturer warranty, including accidental damage and wear-and-tear concerns. The customer service team at Best Buy is incredibly responsive and helpful, making it easy to navigate any potential claims or questions. Considering the high-end technology and features of the Sony 77-inch TV, having this extra layer of coverage is a must. It’s an affordable way to ensure my entertainment investment is safeguarded. Highly recommend adding this plan to your purchase!

Well I do love the magic promotes and I love the fact that this TV is a gamers heaven it's fast it's responsive it has a lot of options but it is lacking ai and in today's world it's definitely is better to have a TV equipped with the AI technology. Also I don't like the fact that the LG does not have a good software for their cell phone support connecting to the TV with your phone is always glitchy and still needs a lot of work. While the TV remote for my phone works flawlessly anything with screen share or sharing pictures or videos that's glitchy. I also don't like that I don't have a lot of options when it comes to background wallpaper and screensavers. It is very annoying to be able to hook up to a USB device to or install pictures just to have it in there and there's no option to do it from the app. Oh yeah another thing the mic button on the remote works flawlessly but it doesn't really work inside YouTube.

Excellent quality. Excellent picture and sound quality. I did buy the recommended sound bar. I couldnt be happier. Excellent customer service setting it all up.

Very happy with service and overall product quality!

Get The Yearly Insurance. It Is Definitely Worth The Perks.

Getting the 24 month protection plan with the membership is such a great deal if you plan on a making big purchases this year. I started a credit line with them 15 months interest free and it included the 24 months of protection on new purchases during that timeframe. Awesome deal when you just plan on paying it off right away and also plan on spend big $$$ on TVs or PCs that break so often.

These two purchases along with Sony Slim TV Mount made my theatre the envy of all my friends and damily. 85” Bravia 9 married to a Bar 9, Sub and rears uffffff I suggest everyone go onto Sony Core App and watch Alpha to see why this TV is perfect.

I love the help they did with the laptop and love they can fix everything

This is a great TV. The setup and installation was a snap. The installers were very knowledgeable and professional. (It's the only way to go) The whole process was trouble free.

I always come back to BestBuy to make my purchases when I’m shopping around for the best deals. What’s important is the convenience and the benefits from having the Geek Squad monthly membership.

Best Buy service plans was the best move I ever made for my house. I am not one to buy any installations, protections, or long term warranties as I can almost fix anything myself. Instead I have Best Buy do it because they go above and beyond every time I buy a large product. I recommend them to everyone

i recommend getting the warranty/protection plan. Had a problem with my t.v and thanks to my protection plan it was solved

So far so good! I haven't had to use it yet, but will be thankful to have it when I do. Never want a pixel to burn out on my new TV

Very satisfied with quality easy to navigate and brilliant picture

Best Buy’s Monthly Protection Plan has been a game-changer for us. When we needed service, they handled everything quickly and professionally. They were awesome.

Excellent tv he was very surprised and has enjoyed it over the last 3.5 years.

I am LG fan anytime. This TV is nothing but sleek and the sound bar is superb. Everyone that visits the house always commend the sound and picture quality

So glad we got the protection. Now we can sit back and not worry about a thing.

Love it pictur quality sound ease of handling the best part ease of installation