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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1196 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,196 reviews
  • Rated 5 out of 5 stars

    Great production for multiple items, one low price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this warranty product because it was more cost-effective than purchasing the individual insurance plans. Before BB had the all-inclusive plan, I used to buy a plan for each product, and it was costing me an arm and a leg. Now, though, one plan covers it all. The best part is that the plan will also cover anything purchased after the plan is purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Miney saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super convienient if you shop at best buy often. Its worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safety

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always smart to protect your purchases. So if anything damages your phone, you turn it in and you get a replacement phone, you don't have to pay out of pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm Routine the Best Buy Protection plan.In my experience I've never dealt with a protection service from any product that was anywhere near as efficient and streamlined as Best Buy protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great added protection.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have for any major purchases. This has been a life saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan has come in handy so many times. Great savings and protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buying new phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice explanation with Best Buy person to helping very good customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable Protection for Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The monthly protection plan from Best Buy is one of the smartest investments I’ve made for my electronics. For a small monthly fee, I get coverage that includes accidental damage, repairs, and even replacements if needed. What I love most is how flexible it is—you’re not locked into a long-term commitment, and you can easily update or cancel the plan. It covers a wide range of products, from laptops to appliances, giving me peace of mind no matter what I buy. The claims process is straightforward, and the customer service team is always helpful and efficient. Repairs are quick, and if something can’t be fixed, they replace it without any hassle. If you shop at Best Buy regularly, the monthly protection plan is a must. It’s affordable, comprehensive, and ensures your purchases are always protected. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY GOOD SERVICE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought several products at BestBuy, including electronics and appliances, and each time I have been increasingly impressed with both the quality and the service. Each product has met or exceeded my expectations, offering excellent performance and reliability. Product Quality: Every item I have purchased has proven to be of high quality. Whether it's technology or a household appliance, the durability and functionality have been consistently great. The products feature all the promised specifications and perform effectively right from the start. Customer Service: The customer service at BestBuy is top-notch. The staff is always willing to help, providing detailed information about the products and advice on the best options based on my needs. Additionally, the purchasing process is always smooth, from selection to payment and delivery. Value for Money: BestBuy offers competitive prices and frequently has promotions and discounts that make the purchase totally worthwhile. The price-to-quality ratio is excellent, which keeps me coming back whenever I need something new. Conclusion: I highly recommend shopping at BestBuy if you are looking for quality products with reliable service. Whether in-store or online, my experience has consistently been positive. I will definitely continue to choose BestBuy for future purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take it because is good when you need it. With the new technology is better have help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had protection for years and do not regret it at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some things and some benefits I had to upgrade so I would say when the time comes you should upgrade cause it would help in the long run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    product good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product good battery life More than 10 months and everything works as at the beginning zero scratches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have, as so much help has been needed. Unfortunately, due to low staffing in all stores, Geek Squad is low staffed and overworked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price , good benefits

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The included protection plan on the Best Buy membership is all you need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have to pay extra to get things fix. It cover all my devices. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S25

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Buy protection in case of any accident to the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No hassle exchange

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having issues with my SmartWatch almost half a year later from the time of purchase and Best buy simply refunded me the full price of the watch as Best buy credit and I was able to make another purchase for something that I'm completely satisfied with now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Investment When Buying Electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The monthly Best Buy Protection Plan is hands-down one of the smartest add-ons you can get. I’ve used it for laptops, headphones, and even a tablet—and every time something went wrong, Best Buy had my back. Whether it's accidental damage, battery issues, or just peace of mind, the plan makes the entire experience stress-free. What I love most is the monthly payment option. It keeps the cost manageable and you can cancel anytime, which is way better than dropping a big chunk of money upfront. If you're buying any expensive tech, don't skip it. Total lifesaver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend the best buy protection on any purchase. I am very happy with it and the peace of mind.

    I would recommend this to a friend
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