Customer Ratings & Reviews

Best Buy's protection plan is unmatched. Top-notch coverage for all your devices. I'm very happy with this service. Thank you, Best Buy!

Glad I got it for some wireless on-ear headphones with fairly high-quality sound. Pretty complicated contraptions, and mine get hard use! Considering all functions (bluetooth, auto-connection, noise cancellation, easy call answering, great microphone, all with a minimum of buttons/controls) and considering the durability I need, I guessed there were things that might go wrong in two years, and I was correct. Bestbuy does a good job making the return or repair process quick and easy. Done in-store! I got a replacement immediately. It depends on the product, but definitely think about the value of protection versus the cost of paying for a whole replacement yourself. So glad I considered the risks and took the long view by getting the plan. (I'm adding a picture of the high-quality headphones that I use for many hours a day, as an example of a likely candidate for wear, tear, and/or failure.)

A blessing of being able to have this protection for 24 months, I am thankful to Best Buy for offering this great product. That’s why I usually always purchase a lot of of our electronics from Best Buy because of this protection.

Best Buy has the best product coverage at the best price, I have never had to use it as their products are top notch and have never let me down

As a mom of two PC-building aficionados and a self-confessed sale magnet, I discovered the holy grail of tech support: the Best Buy Totaltech Membership. It’s like having a tech wizard, a fairy godmother, and a personal shopper all rolled into one. Why It Feels Like Winning the Tech Lottery: 1. 24/7 Geek Squad Access: It’s like having tech superheroes on speed dial. Middle of the night PC panic? They’ve got my back. 2. Exclusive Member Pricing: Discounts galore! I can almost hear the “cha-ching” of savings on every tech purchase. 3. Protection Plans: It’s like bubble wrap for your gadgets. If our tech toys start acting up, Best Buy’s got a plan to fix them. The Discount Dance: Okay, so it doesn’t cover new parts (wouldn’t that be a dream?), but the discounts on purchases? Chef’s kiss! It’s like walking into a tech store with a golden ticket. Adventures in Tech Land: Imagine navigating the wilds of electronic needs for two PC-hungry kids. With Totaltech, I get deals that make my wallet sing and support that keeps me from pulling my hair out. And when it comes to understanding tech lingo, the Geek Squad is my Rosetta Stone. More Than Just a Service: • Accidental Coverage: For those “oops” moments which, let’s be honest, happen more than I’d like to admit. • Free Shipping: Perfect for my online shopping escapades. • Extended Warranties: Because remembering purchase dates is not my superpower. Mom’s Verdict: Navigating the tech world used to feel like exploring Mars. Now, with Totaltech, it’s more like a stroll in the park (a park filled with gadgets and gizmos).

Smart investment to have protection on your ipad. I would not not have protection included for accidental mishaps

Love shopping in Best Buy and also love the deals Best Buy provides online. Can’t wait for the Shokz open dot to come in tomorrow. Thank you Best Buy staff for the help.

The Best and ONLY One Stop Service Provider of a full range of appliances nationwide

I get protection on EVERYTHING! With the way things are made today (quantity over quality), I have used this to replace many items and was more than worth it when it comes to items like Robot Vacuums and other heavy-use electronics.

Fantastic product that connects well and has been used consistently for years without issue. Using it at night allows me to sleep easier and gym activity is seamless with great sound to get in the zone. Highly recommended!

recently had the opportunity to utilize the Monthly Best Buy Protection plan for my drone, and I must say, it's been a game-changer. This service offered me peace of mind and proved its worth by providing reliable and hassle-free replacements when needed. First and foremost, the coverage duration of up to 24 months is a significant advantage. It ensures that your tech investment remains protected for an extended period, which is especially crucial for devices prone to accidents or malfunctions, like drones. Now, let's talk about the main highlight of this protection plan: the replacements. I encountered a few mishaps with my drone, resulting in damaged parts or even complete unit failure. However, Best Buy's protection plan came through each time. Their quick and efficient replacement process saved me the headache of dealing with repairs or purchasing an entirely new drone. Plus, I was able to get back to capturing breathtaking aerial footage without any unnecessary delay. One aspect that impressed me was the simplicity of the claims process. Best Buy's customer service representatives were responsive and helpful, guiding me through the necessary steps to initiate a claim. Once my claim was approved, they swiftly arranged for a replacement, ensuring minimal disruption to my drone flying adventures. However, it's important to note that the Monthly Best Buy Protection plan does come with a cost. The added expense should be considered when weighing the overall value it provides. For some, the peace of mind and the convenience of having a safety net for their valuable tech may outweigh the extra investment. In summary, the Monthly Best Buy Protection plan has proven its reliability and effectiveness through my experience with my drone. The convenience of hassle-free replacements, along with the extensive coverage duration, makes it an attractive option for anyone looking to safeguard their tech investments. While it does come at an additional cost, the benefits it offers justify the expense for those seeking an extra layer of protection. Disclaimer: This review is based on my personal experience and should be considered as subjective. Individual experiences may vary depending on the specific circumstances and the device covered under the protection plan

I've been a subscriber for the last year and it's definitely paid off. I've used it recently on my Asus rog ally and it was hassle free. It covers my new washer/dryer/drones (3). ebike, scooter, Sony headset, MacBook, air pods, apple watch, Samsung watches and a bunch of other devices. I'll always keep this service as long as best buy is around. This is my main reason why I purchase from best buy over amazon is the warranty you pay once and it covers everything.

Pros: its small and doesnt get in the way of driving. Starts recording right away even if you use your remote start which is great for the winter time. Like give you a sound when it turns on and off. Quality of the video is full HD and very crisp and clean. The wireless link has a slight delay but does work. It will probably take 20 to 25 mins to setup or just have geek squad do it for 99.99. Cons: Wireless link disconnects in certain areas you drive based off of your cellular connection. Record when parked is only for a few minutes and it has to be triggered by someone. Night time is does have little glare with the street lights. You do need to buy a micro SD card for this dash cam and rear camera sold separately.

I have total tech-support and I could not go wrong with it. I love it. It covers my items and I use it when I need it. You should too.

This is the best fan I've ever purchased/owned!! It's 1,000 times better than my dyson fan. I plan to purchase at least two more. It keeps our bedroom nice and cold. The range is magnificent. The best place to purchase it is BESTBUY!! We purchase all of our electronics, techs, appliances and games from bestbuy. Worry free knowing that our purchases from bestbuy are protected. If they can't fix it, they'll replace it!! I can't forget that it's a smart fan. It's comes with a remote control that we don't use. We just tell Alexa to turn on /off the air. We highly recommend BESTBUY to our family and friends.

Love there total care plan . Helps slot with all my products

The computers I bought are very good, and the staff were very helpful.

Its Really good, the price and the comparability with the different consoles and the amount of storage it contains its just perfect, i recommend.

Great service easy to order and pick up at the store

I am using this with a Canon R3. This lens is amazing to say the least. I was able to even focus on butterflies from about 15ft away. The L-Series glass is always worth it. The colors stay true and the detail is preserved. Full zoom at 500mm w/ 7.1 aperture is amazing. My ISO was always around 2500. Recommended for beginners and professionals. Yes it’s pricey but you will not regret it. This lens will allow you to tab into a whole new world of photography. Become a Best Buy member and get 2 years warranty with any lenses you buy and they always have offers like 12-24 months no interest (With Best Buy Card)