Customer Ratings & Reviews

My new laptop, a Lenovo Legion Pro 5i, and its accessories, rate an A+, but it would not have without the Geek Squad, which was amazing! I cannot praise them enough for getting me through a difficult setup. Microsoft is being so intrusive now days that the average person is at their mercy to setup a device in a way that is acceptable and which successfully minimizes Microsoft's outrageously aggressive promotion of their products. Truly, as far as I am concerned, my Total Tech cost paid for itself with this one purchase because I more than likely would have returned this $2,000 laptop (hey, don't judge, it was the only model with the ports I needed) if it had not been for the professionalism, friendliness, knowledge, and patience of Jacob (Geek Squad Tech), Emily (Geek Squad Manager), and Michael (the employee who set me up with Jacob). They were all beyond amazing. I am a granny who has had a horrible few years (lost my husband after a horrendous 5 year struggle with aggressive dementia), and I struggle to cope with any stress these days. The Geek Squad employees at Port Arthur, Texas, just did everything they could to minimize my stress. I just cannot tell you how much I appreciated them. So, yes, the Lenovo Legion gets 5 stars, but it was because the Geek Squad gets 10. I HIGHLY recommend the Port Arthur Geek Squad and Best Buy Port Arthur, and, now that they did their magic to configure and customize my laptop, I am thrilled with it as well. Truly, getting Total Tech (for several years now, even while struggling to stay in my home while my husband was ill) was one of the best decisions I EVER made! Thank you, Jacob, Emily, Michael, Total Tech, and Best Buy PA!

For the longest time, my hygienist kept recommending this toothbrush to me, but I wasn’t sure if I really needed it — especially considering the price. After a lot of back and forth, I finally decided to risk it all and buy it, and honestly? Zero regrets. First off, it’s surprisingly quiet, and the way it works is just next level. After my very first cleaning, I was in shock — my mouth felt so fresh, almost like I had just gotten a professional cleaning. Yes, that good! Now, three months in, I had my dentist appointment, and the difference is unreal. I used to struggle with plaque buildup, but this time? Almost nothing. Combine this brush with good flossing, and you pretty much don’t have to stress about your teeth at all. The app is another great thing — it keeps you focused while brushing, and before you know it, the full 2-3 minutes have passed. It makes the whole routine way more engaging instead of just something you rush through. A couple of things to keep in mind: the brush head tracking isn’t always spot-on, so I’d recommend remembering on your own when to replace it so you don’t switch too early. Also, if you use the app, keeping your phone vertical helps it better track your brushing position. And an extra bonus — the wireless charger! Makes everything even more convenient. Highly recommend this brush. If you’re on the fence like I was — just go for it.

Best Buy Online has been AMAZING, everything has been seamless. I’ve made several orders online and everything has arrived on time and in good condition. I recently orders Apple AirPod Pro 3 and they’re really nice.

I love this Logitech iPad keyboard case! The keyboard feels really nice—responsive, comfortable, and surprisingly satisfying to type on for such a compact setup. It makes my iPad feel more like a laptop, which has been great for getting work done on the go. The case itself is sturdy and offers solid protection without adding too much bulk. Overall, it’s a great accessory that’s made using my iPad a lot more enjoyable and productive. Highly recommend!

You can’t really go wrong with extra protection on anything you buy. I opted for the higher BestBuy membership, and with that I get 2 years of geeksquad protection free on ANYTHING I purchase. That’s on top of any other warranties that come from the manufacturers of said items. Completely hassle free service

I recently made a purchase with Best Buy Protection, and let me tell you, it's an absolute game-changer. In a world where unexpected accidents and mishaps can turn a good day into a stressful one, having the Best Buy Protection plan is like having a safety net that provides unmatched peace of mind. One of the standout features of Best Buy Protection is its comprehensive coverage. From accidental drops and spills to unexpected electrical failures, this plan has you covered. Knowing that my investment is safeguarded against the unpredictability of everyday life is a reassurance that money can't buy – except it can, with Best Buy Protection. What truly sets Best Buy Protection apart is its user-friendly and hassle-free claims process. In the unfortunate event that something goes wrong with your purchase, the ease with which you can initiate a claim is unparalleled. Best Buy's commitment to customer satisfaction shines through in their seamless and efficient resolution process, making the entire experience stress-free. I've found that the Best Buy Protection plan doesn't just offer coverage; it's an investment in the longevity of my purchases. Knowing that I can use my devices with the peace of mind that comes from knowing they're protected against unexpected incidents means I'm more likely to fully enjoy and utilize my gadgets to their fullest potential. Best Buy Protection has also proven to be incredibly versatile. Whether it's a new laptop, a smartphone, or a major appliance, the plan is tailored to meet the specific needs of each product. This flexibility ensures that, no matter what I purchase, I can rest easy knowing that Best Buy has my back. Moreover, the Best Buy Protection plan has saved me from the worry of expensive repairs or replacements. The cost of unexpected mishaps can add up quickly, and knowing that I have a reliable and cost-effective solution in place gives me the freedom to fully enjoy my purchases without the fear of the unknown. In conclusion, Best Buy Protection is not just a warranty; it's an investment in peace of mind and durability. The comprehensive coverage, user-friendly claims process, and versatility make it a must-have for anyone looking to safeguard their purchases against life's unexpected twists and turns. It's not just a protection plan; it's a commitment to ensuring that your investments stand the test of time. I can confidently say that Best Buy Protection is, without a doubt, the best buy for safeguarding the things that matter most.

I have total tech-support and I could not go wrong with it. I love it. It covers my items and I use it when I need it. You should too.

Best Buys and the Geek Squid have helped me not just with upgrades but with sales . I get in my email deals that are sometimes 40% off. I never got that without the membership. The are helpful and go over any questions you may have. The geek squid will guide you in the installation of your new equipment.

I recently picked up the DJI RS 4 Mini, and honestly, I’m super impressed. It’s crazy light but still feels really solid and well-built. Setup was quick — the auto-locking arms make a huge difference when you’re in a rush. I paired it with my Sony mirrorless camera, and it handled it like a champ. The stabilization is buttery smooth, and switching between horizontal and vertical shooting takes just a few seconds, which is great for Instagram content. Battery life is fantastic too — I got almost a full day of shooting without worrying about it dying. Only thing to note: if you have a bigger or heavier camera setup, you might want to double-check the weight limits. But for most mirrorless setups, it’s perfect. Definitely recommend it for content creators, vloggers, or anyone who wants pro-looking footage without carrying a heavy rig around!

Gotta luv em, they protect almost every item i buy

We get all of our appliances, laptops, smartphones, and other technology at Best Buy because the Monthly Protection Plan covers all of them vs. paying for one plan at a time elsewhere. We typically choose the 24 month 0% interest Best Buy financing, so the Protection Plan keeps everything covered while we are still paying on it. Many appliances have a lot of electronics that either fail within the first 2 years, or last the lifetime of the other components. Therefore the Protection Plan gets us past the peak failure months. With Best Buy, returns and warranty replacements/refunds are hassle free. We can drop stuff off or have it picked up without paying extra for shipping. Worth every penney!

Fantastic first 3D printer! If you're looking for a 3D printer and don't want to break the bank, this is for you! You get a lot of bang for your buck! It works great and doesn't take it too much space!

I'm so happy to find this product at such a great price!

Purchased a camera for my fiance and was informed about the total protection and definitely was a good choice to get especially using the camera for sports and then having anything I get be protected.

I’m really glad I bought the Best Buy Protection plan. So far it’s saved me $$ on four items. I can see what is going on sale ahead of time. I also have an extended return window- so if any of the items I bought go on sale in that extended return window, I just call and they adjust the price. At first I thought, well this is going to be a pain- but it wasn’t. I believe when you have this plan, your phone number goes to the concierge line-they got me to the person I needed to speak with quickly and did the price adjustment while I waited. Luckily, I haven’t had any problems with the items I purchased-I’ll update this if I need to use the actual warrenty and report back how that goes.

Great prime lens for wide angle capture. Really nice for landscape photography.

Its fantastic value. I put all cell phones and electronics on this. Rather than spend all the money per phone for warranty i just have this. It even paid for install on my wall mounted 85 inch tv

Very easy to utilize. Super straight forward. Always worth it.

Pretty good deal to pay for services if getting protection with annual plan you get perks and special discounts

Nothing beats value on top of value! You can never go qrkng woth protecting your equipment/purchases! The particulars of the plan have have changed due to the rampant abuse of the program but you still get the absolute full value of protection when its needed!!